my account was hacked all my tradables players are gone

Hello yesterday when i loged into my UT on playstation after few weeks and i saw all my tradebles players are gone. Than chcecked my last logins on ea account and i saw someone from France has connected to my account 15.3 how is this possible when i didnt recived any notification on my mail. How can someone connect to my acount without security code and dontn know my security question ? I still waiting for some connection from EA agent for two hours on my phone and Im still 14 at queue no changes im very confused. I hope you will sove this unbelievable problem and someone will contact me soon 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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