Can't connect to EA servers on FIFA20 - PS4
Hi, i am having troubles login into Fifa with my PSN account.
It's displaying a message that I should verify my identity, the problem is that the email being displayed it's not my email account. I already created a ticket (58817161) and they keep telling me that I should contact them though chat but when I try to request for help on the website only email option is available.
I've been exchanging emails with several persons for the last week but I still don't have a solution. I am attaching a photo of the message I've been receiving every time I try to login.
FYI: the account I am using to create this ticket it's not the same I use to connect to PSN.
Regards
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willrbennett replied to Can't connect to EA servers on FIFA20 - PS4
@TheRonny93 I am having exactly the same problem. I first emailed to log the issue last Saturday and since then I got a reply back saying I should speak to an advisory on the 'live chat' and they will be able to sort the problem out very quickly. However I can't find any options for a 'live chat' on their website. I have always played FIFA games and have never had this problem with any of the other games. It is becoming very frustrating and I am running out of ideas about what to do next!
11:30 am, April 24, 2020 Technical Issues
TheRonny93 replied to Can't connect to EA servers on FIFA20 - PS4
@willrbennett this sucks! let's hope they can give us a solution trough here quickly
3:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,
To recover this account I'd like to ask you to do the following for me:
1. Go to http://help.ea.com/account-recovery/web-form
2. Fill in the requested information in the text fields.
3. Make sure the email you provide is one you have access to, we will be communicating with you here.
4. Click the Email Us option after you've filled out the form and an advisor will reach out to you with the next steps.
9:00 pm, April 24, 2020 Technical Issues
