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EA_Cade replied to Game won't load
Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Game won't install on my Xbox!
Hiya @dazmurph. Xbox support has an article up here with some steps on this error code. Can you run through them and get back to us? -EA_Cade
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to Game won't end
Hi @gandsxbox1,Sorry to hear this, usually when this happens it's caused by a disconnect during the match data reporting that causes a hang. This link http://bit.ly/SelfServiceFUTDraft will walk you t..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa wont work
Hi @buffder17,Is the game asking you to verify your account ownership when you go online? -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 won’t because my ea account in invalid
Hi @gropitzza,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
2:00 am, June 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 won't launch after clicking play on the launcher(PC)
Hi @cloudcld,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 on my Xbox was wont load in
Hi @rapmon21,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address
Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Team won't open
Hi @69Armindo69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Tam - Team Name
Hi @Turbo_Racer45,Deleting your FUT club will not reset those objectives, once you've changed your name once you won't be able to change it again. -EA Cade ..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to FUT online friendlies won't start
Hi @pc20021077,Can you try deleting everything in there that isn't a Career mode save and let me know if you see a difference? -EA Cade
7:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to FUT Seasons Weekly Objectives
Hi @redicerastaman,Unfortunately not. Once they expire you won't be able to play them again. -EA_Cade
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to FIFA20 SBC Issue
Hi @KelvinShi0327,If you completed the League SBC before the new player was available yesterday at 6 PM GMT you won't be able to pick him, this is the same across all League SBC's. ..
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to FIFA 20: An error occurred and your squad was not saved
Hey all, if you get a DNF for any reason and haven't reconnected to FUT since, your players enter a "locked" state, meaning you won't be able to edit your squads or list players until you reconnect to..
8:00 am, December 2, 2019 Technical Issues
EA_Cade replied to FIFA 20 wont let me invite a friend to game, option is shaded out?
Hi @cdcjunior,What system is this happening on and where are you inviting them from? -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 wont launch
Hi @ErZonta,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
8:00 pm, January 31, 2020 Technical Issues
EA_Cade replied to Ea account won’t connect to ps4
Hi @dragonglory1052,What happens when you try to follow these steps http://bit.ly/Link_your_gamertag? -EA_Cade
10:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected from a match when I had already won
Hi @Gallagher893,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Deleting backup
Hi @shafyvkd2011,Sorry for the delay, the data for FUT is stored on our side so you won't lose anything by deleting it from your PS4 unless you delete your actual team from inside FUT. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Club deletes
Hi @Madders10lcfc,At the moment, once you've used all your available deletions you won't be able to delete further. -EA Cade
9:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Change team Fut Team
Hi @rumekinho,Once the name change has been completed you won't be able to change the name again. -EA Cade View in thread
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Challenge cards
Hi @Heltiis,Sorry to be the bearer of bad news, but if you've deleted your club you won't be able to regain those items. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Career mode pregame overlay won’t go away
Hi @Dosanthemum,What system is this happening on? -EA_Cade
7:00 pm, March 19, 2020 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Bellarabi challenge not workinf
Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Accidentally quick sold my prime puyol
Hi @Martim1801,We won't be able to assist in that case unfortunately. -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to 0 points awarded for squad battle win
Hi @awesomes3,I'm showing the points were correctly added to the tally for Squad Battles points, they just didn't show correctly at the end of match screen. For the missing pack, you'll need to speak ..
2:30 pm, March 26, 2020 Technical Issues
EA_Barry replied to Keeps saying my account is invalid and won't let me access any online service
@6y6655ythy Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If you..
4:00 pm, April 24, 2020 Technical Issues
EA_Barry replied to Fifa20 won’t let me play the game
@dave270781 There were some connectivity issues the last twelve hours or so but you should be good to go now. Thanks.
12:30 pm, June 4, 2020 Technical Issues
EA_Barry replied to Fifa 20 won't connect to ea server
@1L9E8E4 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..
8:00 am, June 5, 2020 Technical Issues
EA_Barry replied to 0x803f80
@Raul98x You see the following error code and message when you try to launch an Xbox One game or game add-on: Something went wrong 0x803f8007 This may mean you no longer own the cont..
3:30 pm, February 19, 2020 Technical Issues
EA_Andy replied to Objectives Xp on November 4, 2019 3:04PM
It won't carry over.
1:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Aljo replied to game disconnect when won
Hello, @Hoptune. Thanks for reaching out to us. We don't have the ability to modify your record so we can't do anything about the loss, unfortunately. Was this the only time it happened or..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to future starts academy:james 80 OVR without doing "they call him fishy" objective
Hi there, @nezarnassif. You will need to use the version specified in the requirements. If you no longer have the 80 OVR version, you won't be able to complete the objectives, unfortunately.
5:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to fut20 companion
Hi there, @Cemal8080. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
5:00 pm, February 14, 2020 Technical Issues
EA_Aljo replied to fifa 20
Hi there, @johncarlo1738. Does it say the online settings file is corrupt? If so, go to Customize > Profile > Delete and delete the online settings file. Then, try playing again. Thi..
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Wont go past loading screen
Hi there, @tbuster88. If you're still having trouble with this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 min..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to TransferMarket web app
Hi there, @Ramiro32cabj. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing ..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Transfer market locked on web app after playing 40 games
Hi there, @OnikFUT. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
10:00 pm, July 2, 2020 Technical Issues
EA_Aljo replied to Transfer market
Hi there, @Heyyybrother124. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playi..
7:30 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Still no access to transfer market after 1100 games
Hi there, @tonym1967. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
6:00 pm, February 24, 2020 Technical Issues
EA_Aljo replied to Still can’t access Transfer Market on Companion App??
Hi there, @AndrewM1998. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing e..
8:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to No longer have access to the email associated with EA Servers.
Hi there, @dryoo23. I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. If ..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Missing FUT Champions rewards
Hi there, @mrsuave22 FUT Champions rewards are released at 8:00 UTC on Thursdays. If you're talking about missing the rewards from this last weekend, they won't be received until Thu..
7:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to I won more than 4 fut champ gemes
Hi there, @Jass0oo0om97. I'll try to find out why you keep disconnecting. Does this happen only in Fut Champs or do you disconnect at other times as well? Also, are you on a wired or wirel..
7:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to I won a game of fut champs and it froze
Hi there, @capertilla. We're not able to modify records. The best I can do is troubleshoot your connection. That's something we should do if you disconnect frequently.
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Help
Hello, @51736255278. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each..
5:00 pm, February 4, 2020 Technical Issues
