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EA_Cade replied to Problem with online supoort
Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Problem with EA servers
Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Prime Icon listed for minimal price due to app stutter
Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Potm aubameyang
Hi @kofirmoore,If you're sharing an account with someone we can't differentiate between who completed an SBC. On our side, someone from your home console connected to FUT and completed an SBC and that..
5:30 pm, November 22, 2019 Technical Issues
EA_Cade replied to Points not added
Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Please read EA
Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Please help me get the club back.
Hi @M8rf,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Please help - ea sports login
Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Playing away or at home
Hi @Hidduuh03,The player with the best connection to the server plays as the Home team. -EA_Cade
8:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Player stuck in transfer list
Hi @Lazy_Tradie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Player selss for less coins than I asked on the trasfermarked
Hi @1111111ggdsw2,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Player not found in my club
@rohit090 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. We can't assist with this type of issue via AH..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Player moments morales
Hi @kofirmoore,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Player just disappeared from my listing
Hi @alexc096,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to Player gone
Hi @sabbani,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to PlayStation message from ‘EA’
Hi @RobStonerr,That's legit! Simply resume your case with the provided code to proceed with restoring access to your account -EA Cade
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to PlayStation
Hi @dgriff376,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ping To EA Servers East Anglia Region
Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Penalty in Career mode
Hi @Theunsolid,That's new to me, is there any way you can get me a video of this so I can share it with the FIFA team? -EA_Cade
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Packs missing
Hi @pushparaj07,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Packs disappearing
Hi @doosan14,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Packs disappeared before I could redeem.
Hi @35373737,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Packed player missing
Hi @essemm17,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to PC- Game keeps crashing with no error message after title update 8
Hi @mesh254_ule,Can you get us a DXDiag please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Online, can't play online without paid xbox account
Hi @99turino,You'll need an active Xbox Live Gold membership to play online with other players. -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online play with some kind of a glitch
Hi @Dan12Kings,Check your accessibility settings on the main menu, make sure you don't have the text to speech box ticked. -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Online modes not working, Your account does not have the required privlege.
Hi @pehorts,That's usually related to an Xbox Live Gold membership expiring, have you been in contact with Xbox Support on this? You can check your membership status here: http://bit.ly/XboxMembership..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online fifa 20 ultimate team stamina issue online season also
Hi @sbnfar,Are you playing with Overload Ball Side/Constant Pressure tactics enabled? -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Offtopic Question
Hi @chegevarrra,You can't post on the FIFA forum if your account doesn't own FIFA 20. The account you're posting with here does not have FIFA 20 associated with it. -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Objecyive not completed
Hi @aragon6789,I've completed those myself without issue, can you be more specific as to the ones you're having trouble with please? -EA_Cade
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Objectives Not Registering
Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Not sending email so I can reset my password
Hi @newell126890,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not getting packs
Hi @Kieran2481,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Not getting my packs!!
Hi @rolleboiii,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No verification code
Hi @shaneandshaneo,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
10:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to No rewards from weekend league
Hi @2472weecal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No rewards after S.BATTLES and Rivals
Hi @dapharoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Nintendo switch , fifa20
Hi @jamiezachcal,That usually indicates an underage Nintendo account is linked up with the Origin account. You would need to create an account that's of age to connect online. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to New xbox, differen origin
Hi @steves709,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:30 pm, April 28, 2020 Technical Issues
