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EA_Darko replied to Lost game in draft
It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Kicked out of game
Hey all if you are seeing an issue with being kicked from your game then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Is it possible to get divison rivals points back?
It sounds like you may be having issues with your connection @ventus1206. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
10:30 am, March 27, 2020 Technical Issues
EA_Darko replied to I lost my connection due to your issues with ea servers and it costs me 2 wins
Hey @patrix311 if you continue to see issues with connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
12:30 pm, March 3, 2020 Technical Issues
EA_Darko replied to I cant play a match on fifa 20 keep losing connection to the EA servers
Hey all, from your posts it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.co..
4:30 pm, January 28, 2020 Technical Issues
EA_Darko replied to I bought a player on the transfer market and they are missing
Hey @max_hannah04 have you check your unassigned pile and club for the item? If you cannot locate the item then you will need to speak with one of our chat support advisers who w..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to How come it kicks me out of a fut champs game and i get the loss
It sounds like you may be having issues with your connection @Hichboy13. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
11:30 am, April 6, 2020 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Highly Unsatisfied with my game
It sounds like you may be having issues with your connection @hsasaki5. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked account
Hey @matty31289 the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Getting driver crashes when cheaters are losing
Hey @PMAlex280794 is the error you are seeing related to DXGI_ERROR_DEVICE_REMOVED. If so this error is one relating to your GPU and no tin fact FIFA, the best thing to do is a clean install..
7:00 am, April 21, 2020 Technical Issues
EA_Darko replied to Getting Disconnected in every divison rivals game
It sounds like you may be having issues with your connection @ardopardo10. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Get Kicked out of every online game I play
Hey @Tropicalkillerx it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
6:30 pm, December 13, 2019 Technical Issues
EA_Darko replied to Gameplay is too slow because of EA Servers!
Hey @nero_zahin19 your UO Trace is showing issues with connection, you have some very high ping times well before you reach the EA servers. I would suggest taking a look at our Connec..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game keeps going to windowed mode
Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..
2:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Game froze after winning a weekend league game and I was given the loss
It sounds like you may be having issues with your connection @conor157. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Game disconnecting
It sounds like you may be having issues with your connection @shwayneybaby. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/elp..
5:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Fut champs
Hey @XxEnea21xX if the game is stuck then you will need to force close the game. If you let us know on what platform you are having the issue then I can share some troubleshooting steps with..
11:30 am, June 2, 2020 Technical Issues
EA_Darko replied to Fut Champs Win Not Counting
Hey @dannycollier3 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com..
6:30 pm, November 15, 2019 Technical Issues
EA_Darko replied to Fut Champions
It sounds like you may be having issues with your connection @fin0708. I would suggest taking a look at our Connection troubleshooting steps which you can find here:https://help.ea.com/en-us/help..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to Fut 20 Point with PS Plus
Hey @MotassemJa the PS+ offer is being run by Sony and EA does not have anything to do with it. I know in the past the points have not been added for a number of weeks though if you h..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Frequently getting kicked out of matches in fut 20
Hey @carbolightjr and @Alibrime from your posts it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Fifa20 companion causing connection problems on ps4
For issues with connection @Willis5555555555 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-trou..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Fifa point I bought 2days ago has not shown up till now, what's the solution
Hey @emmyanthony_ps if you are missing items you purchase then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. &..
5:00 pm, February 6, 2020 Technical Issues
EA_Darko replied to Fifa 20 why are you locking my friends accounts!
Hey @churtydaysrq if your friend is not getting verification codes then they will need to speak with one of our phone or chat support advisers who will be able to advise you furthe..
3:00 pm, January 23, 2020 Technical Issues
EA_Darko replied to Fifa 20 online - lag on Seasons but not Pro Clubs
It sounds like you may be having issues with your connection @tykesgroove. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Fifa 20 Fut Champions Win did not count!
It sounds like you may be having issues with your connection @kenju. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
8:00 pm, November 30, 2019 Technical Issues
EA_Darko replied to Fifa 20 - cant connect with friend online
Hey @Michuuu0704 I would suggest that both yourself and your friend take a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
8:00 pm, April 10, 2020 Technical Issues
EA_Darko replied to Failed EA server connection
Hey @Cherichi18 that it works with your phone set as a hotspot but not your home network points to a network or ISP issue. I would suggest taking a look at our Connection troubleshoot..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to FUT server constantly crashing after patch
It sounds like you may be having issues with your connection @jsmlee1207. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
3:00 pm, January 23, 2020 Technical Issues
EA_Darko replied to FUT Lag after update
It sounds like you may be having issues with your connection @Rossi1813. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to FUT Champs Disconnected while winning 3-1
Hey @Solo24Player and @renadhc for your issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FUT Champs - no rewards
Hey @newstd1 if you are missing items you believe you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to FUT 20 FRIENDLIES , CANT CONNECT
Hey @hazallen as you are on the same network can you check your Nat type is set to open, your friends will need to do the same. I would also suggest ensuring that you are all on the same internet..
10:30 pm, November 16, 2019 Technical Issues
EA_Darko replied to FIFA20 not connecting to servers after update and internet improvements!!!
It sounds like you may be having issues with your connection @Getting-them-in. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to FIFA20 Online Friendly Disconnection
It sounds like you may be having issues with your connection @Endim0. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
1:30 pm, March 20, 2020 Technical Issues
EA_Darko replied to FIFA ultimate team purchased player disappeared
Hey @erwinvandijk the best thing to do is take a look through your account to see if you can find the item. If you cannot find it anywhere then please speak with one of our phone..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to FIFA 2020 ON PS4 - A PROBLEM WITH THE CONTROLLER
That's an odd one @maciek754. If it is fixed for a time after a reinstall then it could be an issue with your game files. Are you installing the game to the internal hard drive or an external o..
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to FIFA 2020 CAN'T PLAY ONLINE
Hey @Venus10000 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to FIFA 20 ultimate
Hey @garm505 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea..
10:30 am, April 26, 2020 Technical Issues
EA_Darko replied to FIFA 20 disconnecting from server
Hey all it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FIFA 20 UNFAIR FUT CHAMPIONS LOSS DISCONNECT EA SERVER ISSUE
It sounds like you may be having issues with your connection @born0481. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
10:00 am, December 8, 2019 Technical Issues
EA_Darko replied to FIFA 20 SPEED UP LAG
Hey @JamesC5896 itsounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-..
4:00 pm, November 12, 2019 Technical Issues
EA_Darko replied to FIFA 20 Ea account problem
Hey @damsptt this is not something which we can assist with on AHQ. The only team who can assist is our account recovery team, please contact them back again with as much info as poss..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to FIFA 20 Coin Redeem
Hey @tieuhoang if you purchased the codes from a third party retailer then the best thing to do is to speak with the retailer and explain the situation to them. Darko
4:30 pm, January 21, 2020 Technical Issues
