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EA_Cade replied to Verification
Hi @tottenhamash200,Hiya! For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of iss..
9:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to Ur joking right?
Hi @Josh273165,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Update contract details
Hi @brink3144,Hiya! For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via..
8:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Unrecognised email account
Hi @woodus_126,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Unfair banned fromEa. Pls help
Hi @Taninqwe,If your PSN account was banned you'll need to speak with SONY support http://bit.ly/ContactPSSupport on this rather than with us. -EA_Cade ..
2:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Unable to sub, make tactical changes, all players undefined
Hi @coyelt84,This issue was resolved with the latest Title Update for FIFA 20, when was the last time this occurred? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to search and connect with friends
Hi @ayniabDan,Apologies, I don't have a Switch with me at the moment to test this but have you tried adding your son as a friend on your profile page on the Switch already? -E..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to play Online with my friend
Hi @TomyGT1002,Are either of you playing on IPv6? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Unable to play FIFA 20 online
Hi @scotbobby,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unable to login to fifa 20 on xbox
Hi @xxkillakal7,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
8:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unable to login Nintendo Swith Fifa 20
Hi @sammie677,That would indicate the Nintendo account is a Child Account, we cannot grant access on our side. -EA_Cade
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Unable to link ea with twitch
Hi @chokos1926,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers from iran
Hi @bangspacebang,In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region). -EA_Cade ..
8:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers at this time
Hi @Duguqiubai87,What system is this happening on? I'm not showing any trending issues on our side with connectivity. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers FIFA 20 Xbox One
Hi @Ricaa31,When you connect on a Hot Spot were you able to actually play a game? If so, that would clear any account issue and allow you to go back to your normal means of connecting. You can also tr..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to UNPROFESSIOAL AGENTS, COSTED ME THINGS
Hi @corsac16,Sorry to hear this, we have 0 ability to transfer content between PSN ID's like you're describing. It sounds like the agent was confused as to what you were trying to accomplish and simpl..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to Twitch prime
Hi @BowTwinkle,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Twitch Linking - no pack
Hi @ThechosenVIE,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Trouble with Bruno Fernandes rewards
Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Transfermark ban
Hi @Beyko25,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Transfer market not working
Hi @FUTWIZBrock, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Transfer market freeze cost me 200000 coins
Hi @raybuff91,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the t..
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Transfer market bug
Hi @amIcooL92,We have never been able to replicate an issue with the Transfer Market buying an item instead of bidding on it. If there were a bug with the transfer market we would see thousands of pos..
10:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Transfer market banned
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Transfer market
Hi @FastestGaming10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Transfer Market Error Xbox One
Hi @caljohno04,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Transfer Market
@amitmohanm We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
5:30 am, December 27, 2019 Technical Issues
EA_Cade replied to Transfer Mark
Hi @Martesggg,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 6, 2019 Technical Issues
EA_Cade replied to Trans
Hi @aisj7,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to To people that got hacked
Hi @iLumnia / @animekid2005pl Missing content cases take some time unfortunately as they go to a dedicated team to resolve them. We have no visibility into their queue, I can only see that y..
8:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to There was an error communicating with the Fifa ultimate team servers PS4
@R9Drizzy Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to There was a problem communicating with the Fifa Ultimate Team Servers.
Hi @NinjaKillerzz21,Is this happening when you connect to FUT or when you search the market? -EA_Cade
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to There was a problem communicating with the FIFA Ultimate Team servers.
Hi @POLORLAX,Were you spamming a ton of bids just before this happened? You may have triggered a form of bot detection. -EA Cade
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to There was a problem communicating with Fifa ultimate team servers
Hi @azad_gt,Sorry to hear it. There isn't anything blocking your connection on your account, where are you located? -EA_Cade
2:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to There was
Hi @phibzxbox,Sorry for the delay, that sounds like something triggered a form of bot detection with your account. Is this still happening? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to The email attached to my account in the game isn’t mine? What do I do?
Hi @mikkelahlerrr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
2:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.
Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Technical difference
Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Team of the weak packed but not his totw card
Hi @okori1999,Tadic left packs with the rest of the TOTW Moments on the 29th of April. -EA Cade
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to TOTW upgrade
Hi @CalumFellCFC1904,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to THERE WAS AN ERROR COMMUNICATING WITH the fifa ultimate team servers. Please try
Hi @billylch,Does this just happen after heavy trading activity or is it any time you attempt to do an SBC? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Switch... can't connect to Online Servers
Hi @oscaremosh,Are your accounts linked up? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Switch ea account
Hi @jcd16189,Once you're linked up you're linked up. What exactly are you trying to do by changing the account? -EA_Cade
8:30 pm, February 19, 2020 Technical Issues
EA_Cade replied to Summer Showdown Vote server problem HELP!!
Hi @united81085,Sorry for the delay, not seeing any issues with this SBC reported on our side. Is this still happening? -EA Cade
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to Still haven't been unsusspennded
@dardiiiacm Hiya. Any issue in regards to a banned or suspended account must be handled via http://bit.ly/ContactAccountDisputes. We cannot assist with a banned account over AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Still had no response to my case or several emails.
Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Squad turned into concept squad and cant undo..
Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
