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EA_Barry replied to Can not verify my fifa 20 account
@bucko0151 CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get ..
11:30 am, December 24, 2019 Technical Issues
EA_Barry replied to Banned from the transfer market
@Sameaglesfan16 @JoshuaTheGamer If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help...
3:30 pm, April 10, 2020 Technical Issues
EA_Barry replied to Banned From Accessing Transfer Market Web and Companion App
@TalhaKaan2 Disregard the previous post, we do investigate these requests properly. Make sure you have taken the following steps to ensure the best chance of having this action rev..
3:30 pm, June 22, 2020 Technical Issues
EA_Barry replied to An error has occurred online stats reporting failed
@Modero123 You may just need to update the game. Highlight the game on the XMB and press the Options button on the controller and then Check for Update. Allow any update to download and i..
11:30 am, March 31, 2020 Technical Issues
EA_Barry replied to Account banned
@KamilXFX If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/info..
11:30 am, March 26, 2020 Technical Issues
EA_Barry replied to Account Management
@jares16 @Frossless CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, an..
2:00 pm, January 14, 2020 Technical Issues
EA_Barry replied to Account Compromised
@jackzombie614 @MichaelDK If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as ..
2:00 pm, March 24, 2020 Technical Issues
EA_Barry replied to @zeroe.com
@Twanoviche If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
12:00 pm, April 27, 2020 Technical Issues
EA_Barry replied to "You lost your connection. Sign back in to access online features."
@dptron Please see the following link for info on that specific error message to check the possible reasons you are seeing the error: https://help.ea.com/en-us/help/faq/probl..
8:30 am, April 7, 2020 Technical Issues
EA_Barry replied to " You are not actively playing the game " Fifa 20
@alizafar1994 Assuming you are on Xbox, can you try the following steps please? https://answers.ea.com/t5/Technical-Issues/Fur-champs/m-p/8333595#M13754
2:30 pm, April 16, 2020 Technical Issues
EA_Atic replied to Unable to connect to ea servers fifa 20
Hey @Mariotapiag Can you take a look at our connective guide and see if that helps out. We do recommend playing on cabled connection over WIFI for better stability. /Atic ..
4:30 pm, November 15, 2019 Technical Issues
EA_Atic replied to Personal setting 1 problem fifa 20
Hey everyone, Can you try to clear you local and cloud saves for FIFA 20 and then try again. ( this will remove anything non FUT and VOLTA saves). This should help out, ..
9:00 pm, November 27, 2019 Technical Issues
EA_Atic replied to PC Error getdeviceremovedreason
With you already trying to reinstall drivers I would suggest to try a new windows user account @YourPotato and see if that help's out. /Atic ----..
7:30 pm, February 16, 2020 Technical Issues
EA_Atic replied to FIFA 20 CRASHES ON STARTUP
Hey @ReMaX_006 @illamerica Are you on 64 bit version or 32 bit version of Windows 7? /Atic -------------------------------------------..
4:00 am, November 24, 2019 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to I can't connect to EA server on FIFA 20
Hey there, @kreakboys. I'm just checking in to see how the connectivity issue is going for you. Are you still having trouble connecting to FIFA 20? If you are still having some diff..
2:00 pm, December 26, 2019 Technical Issues
EA_Arrenai replied to Fifa 20 No Commentary
Hey everyone, For those running on Xbox and not getting commentary, can you try switching your audio to stereo uncompressed rather than surround sound and see if that works for you? Please let ..
2:30 pm, November 14, 2019 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 12:49PM
PegLeg wrote: » @EA_Andy another fix to add to the ever growing list Not strictly a fix on this occasion - the name can be changed through an objective., I do get however that last year there wer..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to The ICON SWAP info thread! on September 18, 2019 12:58PM
Some great options - tough decisions ahead. Never did get round to having Ferdinand in one of my teams...
10:30 am, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to Objectives Xp on November 4, 2019 3:04PM
It won't carry over.
1:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to FIFA 20 Feedback (Ultimate team) on November 7, 2019 3:21PM
McSwigan wrote: » MrSchool_the12 wrote: » @EA_Andy as I predicted no one even cares to respond... Even you must admit the gameplay is far from real life football or a good game. I agree with yo..
3:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Aljo replied to unable to connect to ea servers
Hi there, @BamieJareham1. I'll see if I can help with this. Can you tell me which steps you've already tried so that we don't repeat them? Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to the ea servers are unable to process your request
Hello, @HorryOvy. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the mo..
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to future starts academy:james 80 OVR without doing "they call him fishy" objective
Hi there, @nezarnassif. You will need to use the version specified in the requirements. If you no longer have the 80 OVR version, you won't be able to complete the objectives, unfortunately.
5:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to cant login fifa 20 ultimate team wrong email on the login verification
Hi there, @niveadart. If you don't have access to the email on your account, you'll need to go through the account recovery process. More information on that can be found here: https:..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to about lag delay and slow gameplay
@Thetefo I'm not seeing any noticeable delay. Possibly, alternate DNS servers will help. Please follow the instructions here. If you don't see a difference, try the Google DNS server..
12:00 pm, June 7, 2020 Technical Issues
EA_Aljo replied to You need to sort your servers out
Hello, @Bigtree2016. I'll try to help find out what's going on with all the lag you're experiencing. First, I'd like you to power cycle your equipment with the following steps: unplug..
5:30 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Winning fut champs games
Hi there, @conor157. I'm really sorry to hear about this. I know disconnects are very frustrating! Let's see if we can get those to clear up. Is it only happening in FUT Champions matches?..
4:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Unable to connect to the servers FIFA
Hi there, @Lucawarren3. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
3:30 pm, March 18, 2020 Technical Issues
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20
Hi there, @jujubeefrtwin Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Unable to connect to EA Servers at this time
Hi there, @Pro_Gamer_Akram. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
5:00 pm, June 25, 2020 Technical Issues
EA_Aljo replied to Unable to Connect to EA Server
Hi there, @AllyAlberto What system are you playing on? We'll go through some troubleshooting. Thanks!
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Ultimate team crashes at startup
Hello, @creazy85 Are you still having trouble loading into FUT or did closing the app and starting over get you back in?
5:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to There was an error communicating with the Fifa ultimate team servers. Please try
Hi there, @valfranses. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
6:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Still banned on FIFA, no answer from EA or TOS Team
Hello, @iBruuuH. When did you submit the dispute? It can take several days to get a response.
10:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Still Banned On FIFA 20 - TOS TEAM
Hello, @iBruuuH. When did you submit the dispute? It can take several days to get a response.
4:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Slow, delayed, laggy gameplay.
Hi there, @oaaron8. Let's see if we can find out why you keep lagging. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Slow gameplay
Hi there, @anasameen84. Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..
5:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Servers not letting me join game
Hi there, @highbury04. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Servers
Hello, @corbanroxx Let's see if we can find out what's happening. First, what system are you playing on? Also, are you on a wired or wireless connection?
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Server disconnects after every FUT champions game
Hi there, @3badee10 Are you also disconnecting in other modes or does this only happen during FUT Champions matches?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Serevers and connection are trash
Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..
7:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!
Hi there, @Lacikeistimeless. When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..
4:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to SERVER PC
Hi there, @samet616128, It sounds like you're playing on PC. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC..
4:00 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Retrieving the traded player
Hello, @harunss88. I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..
4:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Refund SBC?
Hi there, @wildwill037v2d. We aren't able to return items that are submitted into SBCs. I'm very sorry The best I can advise is that you password protect your account so others can'..
4:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??
Hi there, @fransciaco. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
9:30 pm, June 12, 2020 Technical Issues
EA_Aljo replied to Problem with servers
Hi there, @bq5oymrjs7zl. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
4:00 pm, April 24, 2020 Technical Issues
