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EA_Cade replied to Fifa 20 on age restriction
Hi @ParalyzedSoul,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
9:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc on
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 no sound
Hi @LuckyJedi360,What system is this happening on? -EA_Cade
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 nintendo switch
Hi @katalanos_7gr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 lost connection
Hi @surur187,Does this happen every time you play a game?If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's rep..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 login verification
Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address
Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 lagging online
Hi @timewaster79,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 lag in friendly matches only?
Hi @azzac004,Those modes are on dedicated servers, I believe friendlies are Peer2Peer. I would use these steps to ensure you're not on a strict NAT type or a bad WiFi channel http://bit.ly/Connectivit..
12:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 kit number glitch solved
Hi @VersileHD,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 fut draft bug
Hi @Platino1227,Single Player Draft's can fluctuate in difficulty level match to match. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies does not work for weeks
Hi @donguyencong,Can you connect to a random Friendly match or is this only happening when you matchmake with your friend? -EA_Cade
9:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing/crashing when connecting to servers
Hi @LFC_LOUIS,Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 fitness
@kieranswfc2001 Hiya, what tactics are you using? I'm not seeing any stamina issues on my end. -EA Cade
12:00 am, May 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 drill
Hi @tipisudija,Sorry to hear it, what mode is this happening in? -EA_Cade
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 dont lauch - Xbox one
Hi @9670Ferikansky,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn’t open on PS4
Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn't open when i press play after update
Hi @SuperEpic1616,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 does not run
Hi @MMCTN,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Fifa 20 disconnected mid game
Hi @OmageC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 disconnect
Hi @Oisin28760,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing when starting up (PS4)
@MickBoyNL01 Hiya. Is this happening when you get the message that you're downloading squads? -EA_Cade
6:30 pm, March 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing when entering match on pro clubs
Hi @OIs18,I've seen this happen with certain boots/kits in game. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:30 pm, March 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing mid game
Hi @juroy18,Sorry to hear it. Is your game physically crashing or just disconnecting you? -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing
Hi @ronw1998,Sorry for the delay, is this still happening? -EA_Cade
8:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when submitting a team in SBC National Pride - Spain
Hi @LordToin,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 conection
Hi @leonmesar,You have an Account issue that's preventing you from connecting - for this account issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 companion app freezing
Hi @southuessi,Are you on IOS? -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 companion app
Hi @willjohnuk19,Are you logging in with the account information found here? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 coins
Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 can’t login
Hi @xxXS10NXxx,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to EA Server on PS4
Hi @advenedo,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 bug
Hi @corbwilko,What system is this happening on? -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Fifa 20 always crash out pc
Hi @Norbert9907,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 accoint log in issue
Hi @shadowknight6736,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Ultimate team online offsides, fouls, and incorrect stats and FUT in Gen
Hi @cammyss960,Sorry for the delay, usually that indicates an own goal or deflected shot. I'll send this up just in case something is being counted incorrectly. -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Team won't open
Hi @69Armindo69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Team - No coins?
Hi @RobertoLyngbak,If you exit and reenter FUT does the XP/Coin balance show correctly? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Tam - Team Name
Hi @Turbo_Racer45,Deleting your FUT club will not reset those objectives, once you've changed your name once you won't be able to change it again. -EA Cade ..
5:30 pm, April 3, 2020 Technical Issues
