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EA_Cade replied to Odegaard sbc
Hi @isyankarsevdali,Sorry, what do you mean exactly? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Oceania Servers for Fifa
Hi @NakedAssassin91,There is a data center in Sydney. Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade ..
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Objecyive not completed
Hi @aragon6789,I've completed those myself without issue, can you be more specific as to the ones you're having trouble with please? -EA_Cade
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Objectives cannot be completed
Hi @billaros,I'm not seeing any other reports of this, were you able to get this one completed? -EA_Cade
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Objectives Not Registering
Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Objectives
Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Not sending email so I can reset my password
Hi @newell126890,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not receiving squad battle rewards fifa 20
@nareshdm Hi there, those rewards go out Sunday at Midnight GMT. -EA_Cade
12:30 am, January 20, 2020 Technical Issues
EA_Cade replied to Not receiving match earnings or rival points
Hi @coolblackhawk,Does exiting FUT and reentering update your Coins/XP/Rivals points? -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Not receiving XP for Squad Battles
Hi @steffanvoss,You don't receive XP for just playing a game, you gain XP for completing objectives during the game. -EA_Cade
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not letting me complete suda Americana squads
Hi @Emmbo17,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Not getting wins on FIFA ULTIMATE TEAM CHAMPIONS when my opponents back out
Hi @ALEXMARTIN245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not getting packs
Hi @Kieran2481,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Not getting my weekly packs?
Hi @itssTheFlash,Weekly packs have now ended. More information here: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not getting my packs!!
Hi @rolleboiii,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not connect to fifa 20 ea server
Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Not being credited for challenges
Hi @booney1996,The ball needs to clear the keeper and land inside the goal, it cannot bounce or roll across the goal line. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Not been given my weekend league access
@xnzsrta5b1yi If you redeemed FUT Champions access last week you would have been qualified for the last weekend's competition. I'm showing that you qualified for access and then played 0 games. ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not active in game error message on screen for entire game
Hi @PlainApple8,Sorry for the delay, was out of office when this was posted. Are you still seeing this message appear? -EA_Cade
4:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not able to rescue Weekend League entrance
Hi @cotoxx1,That's a display bug we're working on, if you redeem now you'll still be placed into the weekend league currently happening. -EA Cade ..
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Not able to connect EA servers through FIFA20
Hi @Jona_Kanona_2010,Can I get the PSN ID you're having issues connecting on please? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No verification code
Hi @shaneandshaneo,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
10:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No sound
Hi @georggy-boy,If everything in the FIFA settings is unmuted do you have your console set to Stereo Uncompressed in the audio settings? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to No rewards from weekend league
Hi @2472weecal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No rewards after S.BATTLES and Rivals
Hi @dapharoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to No progress towards “the champions
Hi @WizardOsprey313,That Objective requires 11 UCL Rare or Common items. No MOTM, RTTF, TOTT items will count. -EA_Cade View in thread ..
1:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to No movement arrow
@phantom666 Hiya, are you referring to the movement arrow you toggle on/off in game under the trainer settings? -EA_Cade
12:00 pm, December 23, 2019 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No loss DC
Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No commentary
Hi @Bradhuang05,Did this just start or have you never heard the commentary? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to No XP from playing FUT Games
Hi @SuitableEntree7,That's correct, you receive XP for the Objectives you complete not the games played in FIFA 20. -EA_Cade
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to No Opponents found for all the online modes in Ultimate Team on PS4
Hi @amalvm007,Sorry for the delay, is this still happening? -EA_Cade
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to No Opponents Found
Hi @mptytko152,Sorry to hear it, this still happening? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Nintendo switch fifa 20
Hi @sakaros360,You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Nintendo switch , fifa20
Hi @jamiezachcal,That usually indicates an underage Nintendo account is linked up with the Origin account. You would need to create an account that's of age to connect online. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to New xbox, differen origin
Hi @steves709,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to New update
Hi @valimcshooter,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to New psn
Hi @gammelkorv,Afraid not, FIFA content is locked to the PSN ID it was created on. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to New port numbers?
Hi @apoleithe123,FIFA 20 ports are no different than the last several years. https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/ -EA_Cade
10:00 pm, February 21, 2020 Technical Issues
EA_Cade replied to New patch ( console ps4 )
Hi @bigGucciso5a300,Thanks for taking the time to share this feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to New account on Xbox
Hi @yt4333ewss,Your FIFA account is tied to the old gamertag, you can't access it from another one. -EA Cade
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
