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EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Random generated Fifa20 Proclub name
@JonoHnatejko Hi. What name are you trying to use? -EA Cade
12:30 am, April 10, 2020 Technical Issues
EA_Cade replied to RTTF SBC
Hi @Leedsutd135,The SBC you completed was a player pick SBC with the 2 players listed in the description. You could also have chosen an 85 rated Gueye over Angelino if you liked. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quitters
Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Quick sold player
@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
12:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick Sold
Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Question about who we are matched with
Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Question : How can i report cheaters ?
Hi @Drrty-D_CRO,You can report players you suspect of cheating by following the steps here. -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Qualified for weekend league but says I haven’t qualified
Hi @leftyfut,Sorry to hear it. I'm not showing that you redeemed any Weekend League points this week, you did last week though and only played 4 games. -EA_Cade ..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to QUITS RESULTS
Hi @A7mad7abib007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to QUICKSELL BY FAULT
Hi @isidoridis,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Ps4 fut and rivals game play speed.
Hi @portvalefanjosh,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
6:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Ps4 "personal settings 1 unable to load" anyone know how to fix?
Hi @Suarezh77,Can you get us a screenshot of the error you're getting please so we know where this is occurring? -EA_Cade
4:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to Promotions packs missing in FUT20
Hi @rajoun99,Sorry to be the bearer of bad news, that code had to be redeemed by a specific time to receive all of the content. https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-discl..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Progress failed to reset fut 20
Hi @lesnavreksei,You can only complete objectives once per account, regardless of whether or not you've deleted your FUT and started again. -EA_Cade ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Progress Disappeared
Hi @drackonus123,Your FUT account is tied to your PSN ID, they are not transferrable. -EA Cade View in thread
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Proclubs name
Hi @vandew_08,Sorry to hear that. What system is this happening on? -EA_Cade
7:30 pm, December 19, 2019 Technical Issues
EA_Cade replied to Problems connecting XBox account to EA
Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Problem with online supoort
Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Problem with EA servers
Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Problem after buying a pack
Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Pro clubs, disconnect before pick kits
Hi @Farshmac,In the past this was an issue that could be resolved by changing the kit options as well as the boots. Can you give that a go and let me know if it helps? -EA_Cad..
10:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Pro clubs speed up lag
Hi @generalchucki,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
5:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Pro clubs player reset
Hi @georgec96,If you recreate your player you should be able to reassign all the points you've earned thus far. -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Pro clubs minor adjustments for ea
Hi @Brian_3305_6w4r,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro clubs
Hi @Hariossnavin Can you give these steps a try and then select Rebuild Database and let me know if that helps? -EA_Cade
9:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Pro club, all data loss
Hi @papia1996,Sorry for the delay, are you still seeing this? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Pro League sbc player
Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade
6:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Pro Clubs
Hi @rolospot2013,Have you already looked over this https://help.ea.com/en-ca/help/fifa/fifa-pro-clubs/ article? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Prime Icon listed for minimal price due to app stutter
Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Premier league graphics remain on screen during gameplay
Hi @emilecox,This is being looked into by the FIFA team currently. -EA_Cade
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Premier League overlay remains on screen during match
Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Potm aubameyang
Hi @kofirmoore,If you're sharing an account with someone we can't differentiate between who completed an SBC. On our side, someone from your home console connected to FUT and completed an SBC and that..
5:30 pm, November 22, 2019 Technical Issues
EA_Cade replied to Post update no changes
Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Post patch lag and stutter
Hi @Conductz10,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Points not added
Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please read EA
Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Please help?! Cant Trade in FIFA
Hi @gamestop435,Were you trading heavily before this happened? It sounds like you mat have hit a form of bot detection. -EA_Cade
10:30 pm, November 13, 2019 Technical Issues
