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EA_Barry replied to A problem with Fifa 20 updates
@adi1567 Please not that the type of support (phone/chat) offered to you is determined by the options you choose when making contact, so if phone support is not offered, just choose different o..
6:00 pm, January 20, 2020 Technical Issues
EA_Barry replied to A letter from a FIFA player coping with Depression
@asilvaspoon Please allow our Advisors some time to attend to your current support case. Thank you. -------------------------------------------------------..
10:30 am, November 26, 2019 Technical Issues
EA_Barry replied to @zeroe.com
@Twanoviche If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
12:00 pm, April 27, 2020 Technical Issues
EA_Barry replied to 0x803f80
@Raul98x You see the following error code and message when you try to launch an Xbox One game or game add-on: Something went wrong 0x803f8007 This may mean you no longer own the cont..
3:30 pm, February 19, 2020 Technical Issues
EA_Barry replied to "You lost your connection. Sign back in to access online features."
@dptron Please see the following link for info on that specific error message to check the possible reasons you are seeing the error: https://help.ea.com/en-us/help/faq/probl..
8:30 am, April 7, 2020 Technical Issues
EA_Barry replied to " You are not actively playing the game " Fifa 20
@alizafar1994 Assuming you are on Xbox, can you try the following steps please? https://answers.ea.com/t5/Technical-Issues/Fur-champs/m-p/8333595#M13754
2:30 pm, April 16, 2020 Technical Issues
EA_Atic replied to لقد تم تبنيد المتجر لدي في فيفا 20 وانا لا استحق اتمنى مراجعة الامر في هذا البند
Hey there, @mosa2004akabna we unfortunately do not support arabic on the forums. At the moment the following languages are supported on Answers HQ: English Deutsch..
12:00 pm, July 3, 2020 Technical Issues
EA_Atic replied to Unable to connect to ea servers fifa 20
Hey @Mariotapiag Can you take a look at our connective guide and see if that helps out. We do recommend playing on cabled connection over WIFI for better stability. /Atic ..
4:30 pm, November 15, 2019 Technical Issues
EA_Atic replied to Personal setting 1 problem fifa 20
Hey everyone, Can you try to clear you local and cloud saves for FIFA 20 and then try again. ( this will remove anything non FUT and VOLTA saves). This should help out, ..
9:00 pm, November 27, 2019 Technical Issues
EA_Atic replied to PC Error getdeviceremovedreason
With you already trying to reinstall drivers I would suggest to try a new windows user account @YourPotato and see if that help's out. /Atic ----..
7:30 pm, February 16, 2020 Technical Issues
EA_Atic replied to My game keeps freezing Xbox one fifa 20
Hey @hotchok10, is when you are playing online are you also using Wifi? If you are using wifi can you try a cabled connection to the Xbox and then play. /Atic ..
2:30 pm, December 2, 2019 Technical Issues
EA_Atic replied to Me and my friend cannot play in friendlies mode in FUT and in normal game.
@Hamzajr0777 What platform are you on and what error are you getting? /Atic --------------------------------------------------------------------------------------------------..
4:00 pm, December 4, 2019 Technical Issues
EA_Atic replied to FUT 20 FRIENDLIES , CANT CONNECT
What platforms are you on and are you on wifi or cabled connection? and last question who is your ISP? /Atic ----------------------------------..
10:30 pm, November 16, 2019 Technical Issues
EA_Atic replied to FIFA 20 Pro Clubs
Hey @Lindsaymc @TopScotsman08 @twinneyj @iownawolf123 What platform are you all on and what troubleshooting have you tried? /Atic ..
2:00 pm, March 21, 2020 Technical Issues
EA_Atic replied to FIFA 20 CRASHES ON STARTUP
Hey @ReMaX_006 @illamerica Are you on 64 bit version or 32 bit version of Windows 7? /Atic -------------------------------------------..
4:00 am, November 24, 2019 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to I can't connect to EA server on FIFA 20
Hey there, @kreakboys. I'm just checking in to see how the connectivity issue is going for you. Are you still having trouble connecting to FIFA 20? If you are still having some diff..
2:00 pm, December 26, 2019 Technical Issues
EA_Arrenai replied to Fifa 20 No Commentary
Hey everyone, For those running on Xbox and not getting commentary, can you try switching your audio to stereo uncompressed rather than surround sound and see if that works for you? Please let ..
2:30 pm, November 14, 2019 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 freeze
Thanks for the reply, @torres199835. Let's see if we can track this down. Would you mind trying some troubleshooting? Please check to make sure your PS4's system software is ..
11:30 pm, November 11, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 Commentary Languages
Hey there, @kingeste. While Spanish (Spain) and Italian language packs aren't available in the North American region, I'll be sure to pass your feedback along to the team. Thanks for reach..
7:00 am, January 1, 2020 Technical Issues
EA_Arrenai replied to Banned For Club Name On FUT
Hey there, @Simpzzy. Thanks for your patience. If you need feedback or have questions regarding a sanction on your account, please reach out to our Terms of Service team and they'll be hap..
12:00 pm, November 15, 2019 Technical Issues
EA_Andy replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:00AM
We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Timestamp of when the ..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Andy replied to Division Rivals Rewards
Hey @Drax_OG27 Can you try logging out of FUT and back in again to see if that makes them show up? Thanks, - Andy - ..
8:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to your technical support is so bad
Hello, @aliamloka20202. Can you give me some details on what your issue is? I may be able to help. Thanks!
4:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to the ea servers are unable to process your request
Hello, @HorryOvy. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the mo..
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to iulhhihb
Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to getting kicked for "tabbing out"
Hi there, @Minvaljensen. This change was made a couple years ago. You can't alt-tab out of FIFA during a match. Except for halftime. You can do it then. Otherwise, you'll disconnect from t..
4:30 pm, January 29, 2020 Technical Issues
EA_Aljo replied to fifa 20
Hi there, @johncarlo1738. Does it say the online settings file is corrupt? If so, go to Customize > Profile > Delete and delete the online settings file. Then, try playing again. Thi..
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fifa 18 ultimate team log in problem
Hi there, @hartscape1, This is something a live support advisor can help with. Try opening a case here: http://bit.ly/EA_Contact_Us. You can also reach out to @EAHelp on Twitter ..
5:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to error ce-34878-0 Scoring with a croos ball
Hi there, @Cacofra. This is an issue we're aware of and investigating. Apologies for the trouble! Please keep an eye on our official channels for updates. Thank you!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to disconnecting from ultimate team
Hi there, @korenjoe. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to connection to your
Hi there, @ahmedhere321. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to about lag delay and slow gameplay
@Thetefo I'm not seeing any noticeable delay. Possibly, alternate DNS servers will help. Please follow the instructions here. If you don't see a difference, try the Google DNS server..
12:00 pm, June 7, 2020 Technical Issues
EA_Aljo replied to You need to sort your servers out
Hello, @Bigtree2016. I'll try to help find out what's going on with all the lag you're experiencing. First, I'd like you to power cycle your equipment with the following steps: unplug..
5:30 pm, February 3, 2020 Technical Issues
EA_Aljo replied to X box freezing when i try and start ultimate team.
Hi there, @bugzy32bugzy32. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Wont go past loading screen
Hi there, @tbuster88. If you're still having trouble with this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 min..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Winning fut champs games
Hi there, @conor157. I'm really sorry to hear about this. I know disconnects are very frustrating! Let's see if we can get those to clear up. Is it only happening in FUT Champions matches?..
4:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Why am i lagging in fifa 20 season?
Hi there, @oblieskice. I'll try to help get that lag issue fixed. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. Af..
3:30 pm, April 10, 2020 Technical Issues
EA_Aljo replied to We are sorry but there has Been a problem connecting to FIFA 20 ultimate team
Hi there, @Cibulovykral. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Van dijk missing
Hi there, @MarcdeWit1983. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Th..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Unable to get companion confirmation mail
Hi there, @matsupikachu. Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Unable to connect to the servers FIFA
Hi there, @Lucawarren3. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
3:30 pm, March 18, 2020 Technical Issues
EA_Aljo replied to Unable to connect to FIFA20 Ultimate Team
Hi there, @mudden-axel. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
9:30 pm, April 1, 2020 Technical Issues
