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EA_Cade replied to Downloading and applying online squads
Hi @s1siyaz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Disconnection issues
Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
4:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Disconnecting from ultimate team
Hi @RedzerS77,Thanks for that, looks perfect. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade ..
5:30 pm, June 7, 2020 Technical Issues
EA_Cade replied to Disconnected in the middle of the game
Hi @joao6verde6,Everything looks good there. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Direct x error
Hi @Casttelo69,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that help..
6:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to DISCONNECTED EVERY GAME
Hi @Damian211245D,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Crash when trying online game (fut rivals) or connecting to internet fifa 20
Hi @Ulysse313131,Have you tried a http://bit.ly/Clean_Boot to see if the game launches correctly? -EA_Cade
5:30 pm, January 7, 2020 Technical Issues
EA_Cade replied to Corrupted Data
Hi @ARITHEGoat124,Sounds like you're downloading over a weak connection, I would recommend plugging in an ethernet cord and trying again. -EA_Cade
8:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Copa libertadores - saving crashes the game
Hi @Zlatan1101,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Coonection failure
Hi @Cherichi18,That would indicate a blocker on your ISP side, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Controller settings
Hi @feddypi,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Controller detected but can't control the players on some game modes
Hi @Ninjakyo,Can you try deleting the Settings folder inside of My Documents - FIFA 20 and let me know if that helps? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Control settings messed up only for FUT
Hi @commonjae,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Connection very bad although network works fine
Hi @Coolphon_12,Thanks for that information. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Connection problem 15/04/20
Hi @Conoros98,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Companion app not working
Hi @Chizzeboy,What happens when you try to sell them? -EA_Cade
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Co Op season match making
Hi @ymohanbyne695,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Carrer Mode Fifa 20
Hi @carolinelarod,That sounds like a corrupted save, can you try these steps http://bit.ly/PS4Safe_Mode and then select Rebuild Database and let me know if that helps please? ..
7:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Captcha entry required to log into EA account FIFA 20
Hi @1057185,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t sell fut 20 players
Hi @haringarach1111,Are you doing this in the app or on the console? If you're on the app can you try connecting on the console to resync the account? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Can’t pick player from market
Hi @panks618,You need to force the market to refresh, try changing the search price by 100 coins and searching again. -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can’t login to ea when trying play pro clubs or sesons
Hi @bobmalone1990,What happens exactly when you try to play? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Can’t list transfers on companion app
Hi @W1GZ3,What happens when you try to list an item? -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Can’t get into rivals matches
Hi @Jamieando1,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to ea servers. (PS4, FIFA 20)
@puallucy Sorry to hear it, what exactly happens when you try to connect? -EA_Cade
4:00 pm, November 12, 2019 Technical Issues
EA_Cade replied to Can’t connect to ea server for Fifa 20 on
@therealasura Hey there, can you try these steps please: https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Cade replied to Can’t connect to ea server for Fifa 20
@therealasura Hey there, can you try these steps please: https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Can’t buy Fifa Points
Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Cant enter fut and seasons
@Sportingxyz Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Cant connect...
Hi @FaMouSGaMinG-41,Try following the steps here https://help.ea.com/en/help/account/origin-login-verification-information/#turn-on to disable your Login Verification and then try connecting to FUT ag..
10:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Cant connect to fut
Hi @Citymann97,Not showing any issues on your account that would prevent you from connecting. What's happening exactly when you try to load FUT? -EA_Cade
6:00 pm, February 14, 2020 Technical Issues
EA_Cade replied to Cant connect to EA servers
Hi @Damonkef789,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Cannot connect to EA Server
Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Cannot Post on EA Fifa forum
Hi @toshimitzou1,What happens when you try to make a post? -EA_Cade
10:30 pm, November 12, 2019 Technical Issues
EA_Cade replied to Can't update Fifa 20, receive no prompt for download
Hi @Naiyon41,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Can't save personal settings or set active profile - can't play!
Hi @gore_org,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Can't register for the weekend league
Hi @Diamovski,Odd, can you try on the web/companion app? -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can't play to the game on PC
Hi @dimdihadi,Sounds like the game is still installing. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
8:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Can't play online friendlies in fifa or fut20
Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..
3:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one
Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can't load into Ultimate Team in FIFA 20
Hi @pascol3s,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade Vi..
8:00 pm, June 30, 2020 Technical Issues
EA_Cade replied to Can't connect Nintendo Switch
@TheCantillons You're most likely already linked up in that case - the only other step I have is to hold the power button down on the Switch for 15 seconds to clear the system cache and then try reco..
10:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Can't buy players on Fifa 20 Ultimate Team market
Hi @pedrootacuara,What happens when you try to bid/buy on the market? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to BUG FIFA 20
Hi @60748519,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps?..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to App Not working properly
Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade
9:00 pm, March 6, 2020 Technical Issues
