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EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut 20 special card get grey and not found
Hi @GaborPika,You can still use those items, it's just not loading the special art assets. Try backing out and then going into FUT again please. -EA_Cade
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to Fullscreen game-breaking bug
Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade
7:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Full lag even on me Fut Menu and Can't bid in any players
Hi @ssnap1989,Sorry to hear it, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Freeze when open
Hi @mariusgabriell67,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fix my game my controller is not working on my PC
Hi @aliamloka20202,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if th..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa20 online lagging
Hi @nattiy,You can try the steps here http://bit.ly/ConnectivityBTS in case this is a local problem. But I would also encourage you to be mindful that much of the world is under quarantine at the mome..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa 2020 Online Friendlies issue
Hi @RamanujPanda,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP addres..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Fifa 20- Issues with SBC (PC)
Hi @Lukkyno98,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 won't launch after clicking play on the launcher(PC)
Hi @cloudcld,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 ultimate team
Hi @ashmank23,I'm not showing anything wrong with your account that would prevent you from connecting. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at al..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 training screen freezes
@Bashgasm Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 16, 2019 Technical Issues
EA_Cade replied to Fifa 20 ps4 triangle/square button doesnt work!
Hi @mohad123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 pro clubs disconnect before selecting kits
Hi @olejakadudu7fold,I've seen this happen before with specific boots/kits combos. Can you try changing your kits and boots please? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Fifa 20 online friendlies problem PC
Hi @BogunTeJebo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 on my Xbox was wont load in
Hi @rapmon21,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc on
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 dont lauch - Xbox one
Hi @9670Ferikansky,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn’t open on PS4
Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn't open when i press play after update
Hi @SuperEpic1616,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing when entering match on pro clubs
Hi @OIs18,I've seen this happen with certain boots/kits in game. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:30 pm, March 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when submitting a team in SBC National Pride - Spain
Hi @LordToin,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 Frozen Loading Screen
Hi @Souleateerr,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 FREEZE when i try to connect EA SERVERS
Hi @ZKSkrillex,Are you in Brazil by chance? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 Crashing on Online matches, Pc
Hi @victorrulian,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 30 fps - two monitors
Hi @mackra7,Can you try using Direct X 12? -EA Cade
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FiFA 20 Career Mode
Hi @GDK007421,Sorry to hear it, can you try simming past that date and let me know if that helps? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Fail to connect to EA server - PS4
Hi @wanzeroth,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
2:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to FUT online friendlies won't start
Hi @pc20021077,Can you try deleting everything in there that isn't a Career mode save and let me know if you see a difference? -EA Cade
7:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to FUT not being available try again later
Hi @johnny9019,You have an account issue blocking you from connecting at the moment - please reach out to us at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can resolve this for you. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT and Division Rivals: Game disconnects loading the final statistics
Hi @leoheidji,I wouldn't recommend DMZ'ing your PC connection for security reasons. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Weekend League not working
Hi @KrisDesiigner,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Champs disconnection
Hi @Cudder808,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS DISCONNECT AND NOT COUNT THE MATCH
Hi @PRESTIGIOUS94,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FIFA20 stuck on opening credits since latest update- PC
Hi @adm_gn_aladeen,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, June 9, 2020 Technical Issues
