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EA_Cade replied to Div Rivals sped up & unresponsive gameplay

Hi @gl3w,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing t..

6:30 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Disconnection in Squad Battles

@Other0ne Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..

2:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to Disconnecting from the first few matches. PC

Hi @dem757,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection..

5:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Disconnected from EA servers 3 times in a row while playing weekend league

Hi @samwalker101851 @quankhuc99    If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's repla..

6:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Disconnected after full time

Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Disconnect 4 times whilst winning

Hi @johngilborson,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

6:30 pm, June 8, 2020 Technical Issues

LBeyu
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EA_Cade replied to Didn´t get my pack from EFL TOTSSF Gauaranteed

Hi @fedeyourdady,You got it, you just can't see it as FIFA only shows 30 packs at a time inside FUT - head over to the companion or web app and you can see all your available packs. ..

3:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Didn't receive Prime Icon Pack

Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Did not Get my pack

Hi @DuduDiniz95,It's in your packs, check on the app as FIFA will only show 30 packs at a time. -EA Cade View in thread

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Critical block during the games

Hi @JackRiaz,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Constant speed up lag in every single game

Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..

5:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Connectivity

Hi @58ten,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Connection in fut champions

Hi @edu-vas7,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to Career Crashing Everytime

Hi @MiGHT-TV,Are you able to launch a different career mode save without it crashing or is it just this save that's doing this? -EA_Cade

5:00 pm, December 20, 2019 Technical Issues

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EA_Cade replied to Can’t get fut champs points

Hi @mrstfctt,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Can't play online friendlies in fifa or fut20

Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..

3:30 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Can't connect to ultimate team servers

Hi @duttyfingerz,If you're hitting bot detection you're making vast amounts of bids in a short time frame, I cannot go into the specifics of this feature for security reasons but there's nothing more ..

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to Can't connect to Ea servers

Hi @sjvaughan82, @Logeyy1923,I'm not showing any connectivity issues during this time - where are you located? -EA Cade

3:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Can't connect companion app to my game (switch)

Hi @hugelaar,The Switch version of FIFA 20 does not have access to the Web or Companion apps at this time. -EA Cade

9:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Can someone explain the card in my tv ?

Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade

5:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with

Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..

10:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Both teams wearing the same colour kit

Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..

3:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin

Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..

5:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to 3/20 - New Objectives not registering

Hey all, Gathering information on this at the moment, if you can provide details to help that would be great.Name of the Objective-For the Squad Builder Objective, please note which SBC it was that yo..

9:30 pm, March 20, 2020 Technical Issues

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EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN

@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..

9:00 pm, December 1, 2019 Technical Issues

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EA_Barry replied to [Known issue] Red player picks

The relevant teams are aware of an issue with incorrect Weekend League rewards (Red In Form TOTW) and are working on a resolution.   No ETA at this time but the issue is a high priority right now..

12:30 pm, January 2, 2020 Technical Issues

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EA_Barry replied to You have tried too many times, please try again later. **Twitch link**

@Aliceturtlez    Please make contact with an EA Game Advisor for assistance.Click the following link to get started: https://help.ea.com/en/contact-us/For help with contacting an Advisor, pl..

8:30 am, April 7, 2020 Technical Issues

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EA_Barry replied to Red player picks

The relevant teams are aware of an issue with incorrect Weekend League rewards (Red In Form TOTW) and are working on a resolution.   No ETA at this time but the issue is a high priority right now..

11:00 am, January 2, 2020 Technical Issues

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EA_Barry replied to PlayStation plus + 1050 fifa points problem

@inyo54321ROn @omerserdarog    Points obtained in this manner can take some time to become available, potentially up to two weeks.   Thanks. --------------..

2:30 pm, January 4, 2020 Technical Issues

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EA_Barry replied to Missing POTM SBC's

Our teams identified the cause of this issue and took appropriate actions to rectify the problem.   All missing SBCs have now been verified in-game.   We have extended the time-frame of impa..

10:00 am, January 17, 2020 Technical Issues

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EA_Barry replied to A letter from a FIFA player coping with Depression

@asilvaspoon    Please allow our Advisors some time to attend to your current support case.   Thank you. -------------------------------------------------------..

10:30 am, November 26, 2019 Technical Issues

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EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM

Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..

12:00 pm, November 5, 2019 Ultimate Team General Discussion

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EA_Andy replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:00AM

We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Timestamp of when the ..

9:30 pm, November 7, 2019 Ultimate Team General Discussion

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EA_Andy replied to I am not getting my weekly pre order packs - Fifa 20

Hey @Bountayee    I've taken a look at your account and can see the packs being opened.   Your last lot were opened at 2:26am UK time yesterday - rare gold packs.   - Andy -

10:30 am, November 24, 2019 Technical Issues

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EA_Andy replied to FUT 20 Your account doesn't have a fut club

Hey all,   We're looking into this.   I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..

10:00 pm, November 14, 2019 Technical Issues

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EA_Andy replied to Cannot bid on the WebApp

Hi @x_cryo_75x    If you haven't received a ban message then this should be temporary.   They don't usually last more than 24 hours but it depends how many bids/buyouts you've been..

7:00 pm, April 7, 2020 Technical Issues

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EA_Aljo replied to getting kicked for "tabbing out"

Hi there, @Minvaljensen.   This change was made a couple years ago. You can't alt-tab out of FIFA during a match. Except for halftime. You can do it then. Otherwise, you'll disconnect from t..

4:30 pm, January 29, 2020 Technical Issues

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EA_Aljo replied to game disconnect when won

Hello, @Hoptune.   Thanks for reaching out to us. We don't have the ability to modify your record so we can't do anything about the loss, unfortunately. Was this the only time it happened or..

4:00 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Wrongfully banned

Hello, @xSTLTH.   Did you dispute that ban with Terms of Service and get a response that they made the right decision? If so, how many times have you disputed the action taken on your accoun..

5:00 pm, February 3, 2020 Technical Issues

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EA_Aljo replied to Unable to get companion confirmation mail

Hi there, @matsupikachu.   Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..

5:30 pm, April 24, 2020 Technical Issues

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EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20

Hi there, @jujubeefrtwin   Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..

3:30 pm, April 23, 2020 Technical Issues

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EA_Aljo replied to Unable to connect to EA Servers at this time

Hi there, @Pro_Gamer_Akram.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..

5:00 pm, June 25, 2020 Technical Issues

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EA_Aljo replied to Trace report etc..

@BenGrigg5    Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..

8:30 pm, December 16, 2019 Technical Issues

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EA_Aljo replied to Slow gameplay

Hi there, @anasameen84.   Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..

5:00 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!

Hi there, @Lacikeistimeless.   When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..

4:30 pm, April 28, 2020 Technical Issues

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EA_Aljo replied to Lost connection Friday night fut champs

Hi there, @weedougie.   Was this the only time you disconnected or does it happen more frequently?

5:30 pm, April 2, 2020 Technical Issues

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EA_Aljo replied to I won more than 4 fut champ gemes

Hi there, @Jass0oo0om97.   I'll try to find out why you keep disconnecting. Does this happen only in Fut Champs or do you disconnect at other times as well? Also, are you on a wired or wirel..

7:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost

Hi there, @Riodbrasil.   I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..

4:00 pm, March 5, 2020 Technical Issues

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EA_Aljo replied to I got disconnected after a win in FUT Champions

Hi there, @bwein10.   Was this the only time you were disconnected or does it happen more frequently?

6:00 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to I can't connect to the AE servers

Hi there, @tnt2k5.   Did you disconnect just this one time or does it happen more frequently?

5:00 pm, April 6, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.