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EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to I haven’t received a email from EA specialist team
Hi @ultimateexrem17,Your case is with the missing content team, as this is a specialized team that only deals with missing content they can get very busy. Your case is in the right place and will be w..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to I get lots of lag or delay in my game
Hi @doyler28,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I cant find opponents on fifa20 pc FUT?
Hi @EslamOnFire,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Hi, My online seasons won’t allow me on as it’s displaying “your account does no
Hi @owaingw,The only time I've seen that exact message appear is when the account doesn't have an Xbox Live membership or they have a communication ban from Microsoft - either way you're going to want..
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Gameplay issues
Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Game won’t connect to EA servers
Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Game froze at full time after winning
Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Game feezes at Hospitality management almost every time
Hi @aronwt,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Game crashes all the time
Hi @kisifi,Is the game crashing after you score from a cross by chance? We're tracking an issue with this at the moment. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Game Disconnecting at End of Match
Hey all, If you could, please respond here with the following information to assist with the investigation into this issue. UserIDPlatformISPTimestamp of your last disconnectWhat mode you were playing..
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable
Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..
10:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Freeze of game and disconnect
Hi @MercyfullManfred,There was no outage on our side during the time of your posting. Are you still seeing issues connecting now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa20- The ea servers are not available at this time
Hi @liongikng,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
2:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Fifa20 pro clubs
Hi @Vaniajason,Is this happening every time? Have you tried changing your kit/boots? -EA Cade
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa case review time period?
Hi @nadim5220,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa PC players stop moving
Hi @Godfried009,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by p..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 20-ps4-missing pre order packs
@hidankung Looks like you've gotten them all so far, they drop at the same time as squad battle rewards so make sure you aren't confusing them for one-another. -EA_Cade ..
5:00 pm, December 8, 2019 Technical Issues
EA_Cade replied to Fifa 20 wrong verification email
@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
1:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 stamina drain
Hi @Tounkaratibou15r,Make sure you aren't using stamina draining tactics like Overload Ball Side or Team Press/Constant Pressure all the time. -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 lost connection
Hi @surur187,Does this happen every time you play a game?If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's rep..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 lagging online
Hi @timewaster79,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 Pause and Delays happen
Hi @leonosm,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZin..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 - Crashing when saving tournament
Hey all, Both I and the FIFA team have tried several times to reproduce this and haven't been able to do so I'm afraid. If someone could help out and post the exact steps that lead to th..
3:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 - Edit Player Issues
@w44643233 wrote: Product: FIFA 20Platform:PCWhat is your gamertag/PSN ID? w44643233Which mode has this happened in? Kick offWhich part of the mode? Home & AwayHow often does the bug occur? E..
2:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to FUT20 Champs speedup lag
Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FUT Transfer market
Hi @hallja7,Does this happen every time or only after you place several bids? -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.
Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 SPEED UP LAG
Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Consistently freezing during Online matches.
@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:30 pm, January 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career mode BUG with swapped teams
Hi @vladislav_ysl,Sorry for the delay, does this happen every time you load Europa League standings in that save?Does this happen in all saves or just this one? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!
Hi @FlukeyLuk3y,Sorry to hear it. Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Every time I connect to the internet via mobile hotspot no online match playable
Hi @anths13apex,Can you connect to your hotspot and then get us a screenshot of the PS4 connection status screen showing your up/down speeds and NAT type? -EA_Cade
7:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Error: "We are sorry but there has been an error connecting to FIFA 20 Ultimate
Hi @1987sema007,I'm not seeing any other reports of connectivity issues around the time of your post. Are you still having trouble connecting? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Error with player in pack
Hi @DrewSTaylor,I'm showing that you pulled Kante at 8 AM UTC on the 9th. At that time Defenders were in packs not Midfielders. All TOTY players were released again about 3 hours after you pulled Kant..
6:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Error When using the FUT 20 Transfer Market
Hi @ABP-JAKE,That sounds like you may have hit some form of bot detection, if you place a high amount of bids in a short amount of time this can happen. Unfortunately the only option is to simply wait..
3:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to Ea servers unavailable
Hi @IDaRrEnMe,Not showing any outages at that time, was this the Title Update release causing your issue? -EA_Cade
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to EA-Server down...agaaaaaain!
Hi @mdthunder,There was no outage at the time of your posting on our side. Are you still seeing connectivity issues now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA server disconnected. Squad battle lost
Hi @smith_utd1987,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA PLS I GOT DISCONECT N TIME
Hi @MITXOBEM,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Draft Token Request
Hi @TomDac,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
6:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Division rivals losing connection to opponents
@Thebearded1dr Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
2:30 pm, June 27, 2020 Technical Issues
