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EA_Andy replied to Missing fifa points
If you're missing FIFA Points after purchasing them please check out this article. Thanks, - Andy -
8:30 pm, March 23, 2020 Technical Issues
EA_Andy replied to Megathread: Error CE-34878-0
Hey all, As @Mguzman1108 mentions this is just a generic crash error code from PS4. That being said, is this when you go into kick off? We have another thread that migh..
12:30 am, February 9, 2020 Technical Issues
EA_Andy replied to I am not getting my weekly pre order packs - Fifa 20
Hey @Bountayee I've taken a look at your account and can see the packs being opened. Your last lot were opened at 2:26am UK time yesterday - rare gold packs. - Andy -
10:30 am, November 24, 2019 Technical Issues
EA_Andy replied to Game Crashing without Error
@felipe_jrf871 @ZeSolenya @NariManutd - If you're getting a crash without error could you send me an msinfo file from your computer via DM? Here's how to gather one ..
7:00 am, November 28, 2019 Technical Issues
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Andy replied to Division Rivals Rewards
Hey @Drax_OG27 Can you try logging out of FUT and back in again to see if that makes them show up? Thanks, - Andy - ..
8:00 pm, December 18, 2019 Technical Issues
EA_Andy replied to Cannot bid on the WebApp
Hi @x_cryo_75x If you haven't received a ban message then this should be temporary. They don't usually last more than 24 hours but it depends how many bids/buyouts you've been..
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to your technical support is so bad
Hello, @aliamloka20202. Can you give me some details on what your issue is? I may be able to help. Thanks!
4:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to why is fifa the only game who has controller lags?
Hi there, @DarkplayerAT. Let's see if we can find out why you're experiencing input lag. First, are you on a wired or wireless connection?
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to why cant I play online friendlies using mobile hotspot in my PS4?
Hi there, @FaTDeViL07. A mobile hotspot really isn't a good connection. Is it possible to use a wired connection instead?
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to ut
Hi there, @lionthrax. If you feel your account was hacked, please see this article for more information: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-accou..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to unable to connect to ea servers
Hi there, @BamieJareham1. I'll see if I can help with this. Can you tell me which steps you've already tried so that we don't repeat them? Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to the ea servers are unable to process your request
Hello, @HorryOvy. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the mo..
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to no opponent found fifa 20 co op seasons
Hi there, @KhetanLala. I'll try to help with this. First, what system are you playing on?
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to iulhhihb
Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to i cant play in ultimate team ,it says you need a age restriction
Hi there, @Andreichirachina. Can you get me a screenshot of the message you're seeing? Thank you.
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to getting kicked for "tabbing out"
Hi there, @Minvaljensen. This change was made a couple years ago. You can't alt-tab out of FIFA during a match. Except for halftime. You can do it then. Otherwise, you'll disconnect from t..
4:30 pm, January 29, 2020 Technical Issues
EA_Aljo replied to game disconnect when won
Hello, @Hoptune. Thanks for reaching out to us. We don't have the ability to modify your record so we can't do anything about the loss, unfortunately. Was this the only time it happened or..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to future starts academy:james 80 OVR without doing "they call him fishy" objective
Hi there, @nezarnassif. You will need to use the version specified in the requirements. If you no longer have the 80 OVR version, you won't be able to complete the objectives, unfortunately.
5:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to fut20 companion
Hi there, @Cemal8080. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
5:00 pm, February 14, 2020 Technical Issues
EA_Aljo replied to fut points not added and customer service always no room available
Hi there, @Zuma192. Do you have a Twitter account? If so, try contacting @EAHelp. They can look into this for you. Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fut champs disconnect
Hi there, @ROBIN_0829. We're not able to modify your record, but we should try to find out why you keep disconnecting. First, are you on a wired or wireless connection?
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to fut champions
Hi there, @Simpsonprat. The best thing to do is just keep playing and climbing the divisions. You'll get more points as you keep progressing. Good luck!
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to fifa 20
Hi there, @johncarlo1738. Does it say the online settings file is corrupt? If so, go to Customize > Profile > Delete and delete the online settings file. Then, try playing again. Thi..
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fifa 18 ultimate team log in problem
Hi there, @hartscape1, This is something a live support advisor can help with. Try opening a case here: http://bit.ly/EA_Contact_Us. You can also reach out to @EAHelp on Twitter ..
5:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to error ce-34878-0 Scoring with a croos ball
Hi there, @Cacofra. This is an issue we're aware of and investigating. Apologies for the trouble! Please keep an eye on our official channels for updates. Thank you!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to disconnecting from ultimate team
Hi there, @korenjoe. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to disconnect
Hi there, @paulmaci. I'll try to help find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to connection to your
Hi there, @ahmedhere321. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to cant login fifa 20 ultimate team wrong email on the login verification
Hi there, @niveadart. If you don't have access to the email on your account, you'll need to go through the account recovery process. More information on that can be found here: https:..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to blocked market
Hi there, @captainn128. For help with banned accounts, please see the following article. Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to banned from the transfer market. incorrectly
Hi there, @calvinhoder. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to about lag delay and slow gameplay
@Thetefo I'm not seeing any noticeable delay. Possibly, alternate DNS servers will help. Please follow the instructions here. If you don't see a difference, try the Google DNS server..
12:00 pm, June 7, 2020 Technical Issues
EA_Aljo replied to Zero points in Squad Battles
Hi there, @pascalonegames. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can fin..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to You need to sort your servers out
Hello, @Bigtree2016. I'll try to help find out what's going on with all the lag you're experiencing. First, I'd like you to power cycle your equipment with the following steps: unplug..
5:30 pm, February 3, 2020 Technical Issues
EA_Aljo replied to X box freezing when i try and start ultimate team.
Hi there, @bugzy32bugzy32. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Wrongly Banned
Hi there, @falconstriker456. For help with banned accounts, please see the following article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Th..
9:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Wrongfully banned
Hello, @xSTLTH. Did you dispute that ban with Terms of Service and get a response that they made the right decision? If so, how many times have you disputed the action taken on your accoun..
5:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Wrongfully Transfer Banned!!!
Hi there, @Momo_Salah11tots. For help with banned accounts, please see the following article. Thanks!
7:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Wont go past loading screen
Hi there, @tbuster88. If you're still having trouble with this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 min..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Winning fut champs games
Hi there, @conor157. I'm really sorry to hear about this. I know disconnects are very frustrating! Let's see if we can get those to clear up. Is it only happening in FUT Champions matches?..
4:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Why am i lagging in fifa 20 season?
Hi there, @oblieskice. I'll try to help get that lag issue fixed. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. Af..
3:30 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Why FIFA 20 is still laggy???
Hi there, @leonosm. I'll see if I can find out what's going on. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
4:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to When i click complete sbc it turn off my Fifa
Hi there, @Shenirek. Are you trying to complete this SBC on the companion/web app or on the system you play on? If it's on the app, try completing it on the game itself and see if it works.
11:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team .
Hello, @bombaboy_1993. I'm not seeing any issues with your account. Try going to Customize > Profile > Delete. Delete anything here that is not an offline save file. Let me know what..
4:30 pm, April 30, 2020 Technical Issues
