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EA_Darko replied to Why does my fps cap at 30 fps

Hey @Tsm_Toazt can you provide us with a little more info relating to the issue that you are seeing?   Are you seeing it capped at 30FPS in all modes or just certain ones?   Darko

11:30 am, February 13, 2020 Technical Issues

NFKry
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EA_Darko replied to Weird FPS in Menu, Cutscenes and everywhere

Hey @AidenV50 sorry to see that you are having issues.   Let's start by grabbing a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/tr/help/pc/ho..

1:00 pm, November 13, 2019 Technical Issues

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EA_Darko replied to Web App just cost me 3mil coins

Hey @Ghostbeezy I'm sorry to say that in instances like this there is nothing that we can do for accidental bids, listings or submissions.    You can speak with one of our&nbs..

2:30 pm, January 24, 2020 Technical Issues

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EA_Darko replied to We're sorry unable to connect to ultimate team

Hey @vssharma556 that it works when you use your hotspot points to a network or ISP issue.   If you have gone through our connection troubleshooting steps then it may be worth speaking ..

4:00 pm, April 27, 2020 Technical Issues

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EA_Darko replied to Volta mode issue. Problem to login.

Hey @rubinofficial if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

2:30 pm, January 24, 2020 Technical Issues

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EA_Darko replied to Unable to start games in Volta.

Hey @niall509 if you continue to see issues then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

1:30 pm, March 26, 2020 Technical Issues

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EA_Darko replied to Unable to retrieve account information. Please try again

Sorry for not seeing this sooner @Afshin_Mutd, from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..

1:00 pm, April 16, 2020 Technical Issues

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EA_Darko replied to Unable to link gamertag

Sorry to hear that you are having issues @ChintanM.   Can I ask, what is the error message that you are seeing? Could it be a case that you have already linked your Gamertag to an EA account..

9:00 am, November 11, 2019 Technical Issues

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EA_Darko replied to Unable to enter match

Hey @sharmakartik12 what is happening when you attempt to start a match? Are you seeing an error message of some kind?Darko

2:30 pm, February 27, 2020 Technical Issues

FWPJB
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EA_Darko replied to Unable to connect to EA Servers (PC)

Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..

1:30 pm, April 8, 2020 Technical Issues

KTmAS
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EA_Darko replied to UO trace

Hey @waseemabdul7 I'm seeing issues with your UO Trace. A Ping best/worst of 100ms or more would be cause for concern and I am seeing differences of up to 577ms on hops on your UO Trace. &nb..

4:00 pm, April 19, 2020 Technical Issues

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EA_Darko replied to Transfer market unavailable

Hey @Chieftan_Papi, can you grab me a screenshot of what it is you are seeing when you try to use the transfer market? Darko

4:30 pm, January 13, 2020 Technical Issues

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EA_Darko replied to Transfer market access

Hey @TygrrFUT, firstly we don remove posts unless they are in breach of the rules and if that is the case then we will reach out to you. It is most likely the case that your post was marked ..

4:30 pm, December 19, 2019 Technical Issues

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EA_Darko replied to Trace Report. What does it mean?

Hey @BenGrigg5 those speed tests don't really help in diagnosing issues. A speed test is one done on optimal settings and are not treflcivetive of actual bandwidth use.     For exa..

2:30 pm, December 12, 2019 Technical Issues

0SUYT
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EA_Darko replied to The game stops during the save - SAVE IS FAILED

Sorry to say @kepinho22 but if your save file is corrupt then there is nothing that we can do to retrieve it.   What is the exact error message that you are seeing when this occurs? &nb..

5:00 pm, March 13, 2020 Technical Issues

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EA_Darko replied to The Match speed is too fast

Hey @SkilledHatrick I'm not seeing any other issues relating to this, to start with I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..

1:30 pm, April 30, 2020 Technical Issues

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EA_Darko replied to Submitting SBC

Hey @ActualGB would it be possible to share the full error message as you are seeing it?   Generally, these error messages contain information that lets us narrow down the cause of the ..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to Stuck in loading screen on fifa 20

Hey @jakehotspur01 can I ask on what platform are you seeing this issue? Do you need to force close the game in order to exit out? Darko

1:30 pm, January 15, 2020 Technical Issues

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EA_Darko replied to SBC

Hey @ZxIISONIC69 can I ask, to which SBC are you referring?   Do you see an error message of any kind?   The more info we have the better we can help.Darko

2:30 pm, November 28, 2019 Technical Issues

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EA_Darko replied to Ps 2 controller problem when i use x360ce

Hey @zoteni the PS2 controller is not a supported input method for FIFA 20.   The best thing you can do is check to see if any other users who are using the same software as you have fo..

4:00 pm, November 13, 2019 Technical Issues

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EA_Darko replied to Player disappears

Hey @bar54612 can you check your unassigned pile to see if the item is there?   If not and you are unable to find it then you will need to speak with one of our phone or ..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to Personal setting 1 problem fifa 20

Hey @takeaw when you see the error about Personal Settings Failed to load, the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Once done launch..

9:00 pm, November 27, 2019 Technical Issues

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EA_Darko replied to PSN account eligibility

Hey @prince_shane12 have you ensured that your PS+ is up to date and that you have no restrictions on your account.   Are you seeing an issue with all aspects of the game or just certai..

4:00 pm, April 27, 2020 Technical Issues

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EA_Darko replied to PS4 - child account - online play

Hey @ubergeeksov can you share the exact error message that you are seeing?   Does the account have PS+ on it or the primary account on the console have it? Darko

5:00 pm, March 24, 2020 Technical Issues

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EA_Darko replied to Opponents disconnects after scoring

Hey all for the issue that you are seeing I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-b..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to No Opponents Found

Hey @d27rK on what platform are you seeing this issue?   I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..

1:00 pm, March 14, 2020 Technical Issues

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EA_Darko replied to New player faces

Hey @JOSUE0720 have you ensured that your game is fully up to date? Do you have any example of any players who you believe should have had updates but you are not seeing?Darko

4:00 pm, November 13, 2019 Technical Issues

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EA_Darko replied to My fifa 20 got stuck in intro

Hey @sami_sanak can I ask on what platform you are seeing this issue and have you tried anything yourself to fix the issue?   The more info we have the better we can help. Darko

1:00 pm, March 26, 2020 Technical Issues

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EA_Darko replied to Lost game in draft

It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..

2:30 pm, January 21, 2020 Technical Issues

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EA_Darko replied to Kicked out of game

Hey all if you are seeing an issue with being kicked from your game then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..

4:00 pm, April 27, 2020 Technical Issues

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EA_Darko replied to I lost my connection due to your issues with ea servers and it costs me 2 wins

Hey @patrix311 if you continue to see issues with connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..

12:30 pm, March 3, 2020 Technical Issues

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EA_Darko replied to Glitchy screen

Hey @BenGrigg5 I am locking this thread as there is no need for you to have multiple threads on the same issue.   As I advised you previously, we would need to see the full Trace Route ..

3:30 pm, December 24, 2019 Technical Issues

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EA_Darko replied to Getting driver crashes when cheaters are losing

Hey @PMAlex280794 is the error you are seeing related to DXGI_ERROR_DEVICE_REMOVED. If so this error is one relating to your GPU and no tin fact FIFA, the best thing to do is a clean install..

7:00 am, April 21, 2020 Technical Issues

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EA_Darko replied to Gameplay glitch

Sorry to see that you are having issues @ReziqnZenox. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..

10:30 pm, January 4, 2020 Technical Issues

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EA_Darko replied to Game keeps going to windowed mode

Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..

2:30 pm, April 21, 2020 Technical Issues

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EA_Darko replied to Forced to watch lag replays after div rivals match

That's an odd one @nikhilp96 and not one that I have seen myself. Can I ask, on what platform are you seeing this issue and are you seeing any issues in other modes? Darko 

8:30 am, February 10, 2020 Technical Issues

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EA_Darko replied to Fifa20

Hey @teresa1kan if you are still seeing this issue would you mind going ahead and screenshotting it for me? Darko

2:00 pm, December 12, 2019 Technical Issues

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EA_Darko replied to Fifa 20 setup error

Hey @Tibre19 can I ask on what platform you are seeing this and is it possible to share the error message that you are seeing? The more info we have the better we can help. Darko

4:30 pm, January 21, 2020 Technical Issues

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EA_Darko replied to Fifa 20 servers that are the nearest to Toronto?

Hey @R0ss0ner01899 can I ask in which modes are you seeing issues?   I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/e..

4:30 pm, December 19, 2019 Technical Issues

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EA_Darko replied to Fifa 20 online not working!!!

Sorry to see that you are having issues @Reep0ManPL.   Do you have multiple EA Accounts by any chance as it could be a case that you are logged into a secondary account that is not linked to..

10:00 am, November 11, 2019 Technical Issues

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EA_Darko replied to Fifa 20 disconnects!

Sorry to hear that you are having issues @youngsushi9966. Can you share the full error message that you are seeing? Darko

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to Fifa 20 crashing unexpectedly

Hey @GopnikPride are you seeing an error message of any kind when the crash occurs?   Let's start by grabbing a DxDiag and take it from there: https://help.ea.com/en/help/pc/how-to..

3:00 pm, December 24, 2019 Technical Issues

CDe68
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EA_Darko replied to Fifa 20 alt tab

Hey @CalvinXD18 are you running any software on your PC which would take the focus away from FIFA? When the issue occurs are you seeing, for example, any notifications?    Darko

5:30 pm, November 18, 2019 Technical Issues

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EA_Darko replied to Fifa 20 Draft not finding any opponents

Hey @sharyaar4 it could be a connection issue that you are seeing. As such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..

6:00 am, November 20, 2019 Technical Issues

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EA_Darko replied to FUT crashed at the end of game

Hey @SNAHLONE do you see an error message when this occurs and on what platform is it happening? Darko

1:30 pm, March 20, 2020 Technical Issues

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EA_Darko replied to FIFA20 Stuck at startup

Hey @dpondash can I ask where it gets stuck? Is it on the initial game loading screen or on the menus?   Do you see an error message of any kind when this issue occurs?   Can you t..

1:00 pm, March 26, 2020 Technical Issues

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EA_Darko replied to FIFA ultimate team purchased player disappeared

Hey @erwinvandijk the best thing to do is take a look through your account to see if you can find the item.   If you cannot find it anywhere then please speak with one of our phone..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to FIFA 20 won't launch

Sorry to see that you are having issues @b1cox. Can I ask, on what platform are you having issues and do you see an error of any kind?   If on PC can you grab a DxDiag so that we can take a ..

1:30 pm, December 11, 2019 Technical Issues

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EA_Darko replied to FIFA 20 Matches not connecting - hung on opponent squad screen

Hey @reallyawesomes let's start by going through the Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/   It'll ta..

1:30 pm, January 15, 2020 Technical Issues

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EA_Darko replied to FIFA 20 Dempo-Black Screen

Hey @ttv-Brilnerdnl I'm seeing quite a few issues there in your errors. Let's start by running the  System File Checker in Windows 10 to look for any issues: https://support.m..

8:00 pm, November 19, 2019 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.