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EA_Cade replied to SERVERS
Hi @joooli3an,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Running Slow on TV with 144hz Screen Connected
Hi @silkwormdj,That's really strange, what's your resolution set at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Robbed of Win Fut Champs WL?
Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Re: Freeze on connecting to EA servers?
Hi @chadic06,I've split your post off here as the thread you were in was quite old. Can you attempt to connect via a hot spot please? It sounds like something on your ISP side is blocking you from loa..
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to Quitters
Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Question about who we are matched with
Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to QUITS RESULTS
Hi @A7mad7abib007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Potm aubameyang
Hi @kofirmoore,If you're sharing an account with someone we can't differentiate between who completed an SBC. On our side, someone from your home console connected to FUT and completed an SBC and that..
5:30 pm, November 22, 2019 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please read EA
Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Please help?! Cant Trade in FIFA
Hi @gamestop435,Were you trading heavily before this happened? It sounds like you mat have hit a form of bot detection. -EA_Cade
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Please help - ea sports login
Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Playing champs servers went down
Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Players stuck in transfer targets for over a month
Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade
7:30 pm, November 15, 2019 Technical Issues
EA_Cade replied to Player using glitch in fut champions
Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Player selss for less coins than I asked on the trasfermarked
Hi @1111111ggdsw2,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Player moments morales
Hi @kofirmoore,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Played 2 games. Both disconnected
I'm not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to PlayStation
Hi @dgriff376,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Personal save issues
Hi @dannmch420,if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your g..
5:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to PS4 - my CM is constantly crashing in various screens
@ikbenmikew Hiya, sorry to hear it. Does this happen in any career mode or just the one? -EA_Cade
9:30 am, November 11, 2019 Technical Issues
EA_Cade replied to PS$ FIFA 20 Online Tournaments bug formation and tactics
Hi @david130585,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this ..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Origin Client Terminated Error
Hiya @aahaan77 Can you run through these steps please: Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..
5:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Opponent team name not changing.
Hi @Snoopgeorgio,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Opponent quits, but recorded as a loss!?!
Hi @D_D_51lv4,That would indicate that you dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Opponent quits at 90th minute
@harshk98 If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Online unavailable?
Hi @Thorison_7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Online seasons no opponent found
Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Online play - Required privilege issue
Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
8:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Online issues when playing matches in fut champion and rivels
Hi @dude3522,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not getting wins on FIFA ULTIMATE TEAM CHAMPIONS when my opponents back out
Hi @ALEXMARTIN245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Not getting my weekly packs?
Hi @itssTheFlash,Weekly packs have now ended. More information here: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not connect to fifa 20 ea server
Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No loss DC
Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to New account on Xbox
Hi @yt4333ewss,Your FIFA account is tied to the old gamertag, you can't access it from another one. -EA Cade
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to National pride SBC
Hi @ketty128,You won't be able to complete them on the apps I'm afraid. You can still complete them normally on the console while this is investigated. -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to My email has become invalid
Hi @a-woke-ken,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Moves to League without me moving when I change the tab in the transfer market
Hi @FlyingCupid87,I'm not seeing any other reports of this, what platform are you playing on? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Missing pack
Hi @lorenzosecci310,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Missing POTM SBC's
Hey all, This is being investigated by the FIFA team at the moment, they've posted the following on Twitter: More information will be posted here as we get it. Thanks. ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing POTM Alexander Arnold dynamic image
Hi @SUPERMEN7711,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
10:30 pm, February 14, 2020 Technical Issues
