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EA_Aljo replied to Missing player error
Hi there, @baryfifa. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost points?!
Hi there, @brunorngomes. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost player's
Hi there, @Kartavya123. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
4:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Issue to connect
Hello, @Bogdan_pe_Fifa. Is this an email address you don't have access to? If so, you'll need to go through the account recovery process. That starts by filling out the webform here.
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to I got a coin wipe for doing nothing but sniping
Hi there, @GALITSH123. You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I Got Hacked
Hi there, @70916666. For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to How do I know if my ban is permanent
Hi there, @mystictoon. Normally, you would receive an email from us stating the details of the ban. You can also contact @EAHelp through Twitter or open a case with a live support adv..
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Hacked!
Hello, @PureBrad. I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..
4:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Hacked ultimate team
Hi there, @zeko2599. You can get some help with hacked accounts by following the instructions in this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin..
4:30 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Got transfer market banned
Hi there, @UnclaimedCord34. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Game freezing
Hi there, @bigGucciso5a300. Can you try opening the ports for FIFA? THey're listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get s..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Fifia20 crash when playing draft
Hi there, @Vancr0w. Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa compainon app
Hi there, @mitchelln1c2. Be sure to check your spam/junk folders. Also, if using Gmail, check the Promotions tab. If you still can't find it, open a case with a live support advisor here:&..
4:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Fifa Points Code Issue
Hi there, @m_lavelle11. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
8:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fifa 20
Hi there, @clarep02. You can try to change your EA ID by logging into your account at www.origin.com.
7:00 pm, March 26, 2020 Technical Issues
EA_Aljo replied to Falsely transfer banned
Hello, @TrickShot06x. Please see this article for details on disputing action taken on your account: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accou..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT market banned - can i create a new squad or...?
Hi there, @Profetorum. You'll need to play on a different Xbox gamertag, PSN ID or Origin account. Depending on the platform you play on. You also can dispute the action taken on your acco..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to FUT champions disconnections
Hi there, @deltupper. You've got some really high ping times before you reach our servers. If you haven't power cycled your modem, router and console, it would be good to start there. Also..
5:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FUT CRASH
Hi there, @PhilchDeluxe. You can check to see if a replacement Draft Token is available here. If you're frequently disconnecting, we should go through some connection troubleshooting. Woul..
6:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to FIFA points
Hi there, @archee_orynbay. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. T..
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 input delay and slow gameplay
Hi there, @bajenwille780. I'm really sorry for all the frustration! Let's see if we can find out why you're lagging so much. Do you have a PC by chance? If so let’s find out how your conne..
7:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to Draft game loss
Hi there, @Thesturnpiplup. You can try the draft token tool to see if your account is entitled to a replacement one here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. If ..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Draft entered with coins, not started, now gone
Hello, @AlexSky7711. Try using the draft token tool to see if one is available. You can find it here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. Thanks!
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft Token
Hi there, @PazCorp. You can check to see if a replacement Draft Token is available here. If you frequently disconnect from matches, we should go through some troubleshooting. Just let me k..
6:30 am, June 23, 2020 Technical Issues
EA_Aljo replied to Draft
Hi there, @sneddon2003. You can go here to see if a replacement Draft Token is available. If you disconnect frequently, we should go through some connection troubleshooting. Just let me kn..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Did receive fifa points
Hi there, @Loutfy233. If you're still missing these points, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/n..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Crashing
Hi there, @Dandwyer17. I'd like you to try power cycling with the instructions here: http://bit.ly/XB1_PowerCycle. Let me know if that helps or not. Thanks!
5:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Coins
Hi there, @Matty_Reed19. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Tha..
4:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Code not working for free packs for champions edition fifa 20
Hi there, @rhys0484. Which platform did you purchase the Champion's Edition for? Also, did you pre-order or purchase after the game had launched. Also, there are multiple ways to ge..
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Champs
Hi there, @Euanzoo. For help with banned accounts, please see the following article. Thanks!
6:00 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Cant choose email for connecting ea servers
Hi there, @olelbis. It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Been banned twice for my ultimate team name after not being able to change it
Hi there, @jamieyates04 For help with banned accounts, please contact ToS by following the instructions here. Thanks!
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Banned account - how to solve?
Hi there, @Enzissimo86. I took a look at your account. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They ..
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Ban my transfer market in fifa 20
Hi there, @Moataz-GiO. The only way to get assistance with banned accounts is by using the suggestions in this article: https://help.ea.com/en-us/help/account/information-about-banned..
9:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20. To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..
7:00 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Account invalid on fifa20
Hi there, @mays1993. Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the on..
6:00 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn. The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Account Suspended Due to Violation - Please Help (I had no idea)
Hi there, @sonofcantona1974. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. ..
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to Account Hacked, Empty Club
Hi there, @johnsenoil. For assistance with hacked accounts, you'll need to open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. This isn't something w..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Account Connection
Hi there, @BigBadPizza1323. If you don't have access to the email on the account, you'll need to have the account recovered. To begin that process, fill out this webform and an advisor wil..
4:00 pm, April 7, 2020 Technical Issues
