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EA_Cade replied to missing an icon swaps token
Hi @BAZJ89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to mendy 87
Hi @hsnalih,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to matchmaking
Hi @KamilTsubasa,The home team is the one with the best connection to the server/opponent, I would recommend improving your latency if you're always the away team. You can try these steps http://bit.l..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to losing conection on fifa 20 pc
Hi @Minvaljensen,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to login verification issues
Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to kicked out after rivals win get a lose, what is happening
Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to keeps saying unable to connect to ea server at this time
Hi @tarabeglane,How long has this been happening? Were you able to connect before? -EA Cade
9:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to keep matching to people very far away
Hi @awad1231,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to kante and others missing , untraceable Trezeguet in place ,Fifa 20
Hi @coloursplash8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day
Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to i have falesly banned after a week no answer
Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to i didn’t recieve the verifification email
Hi @Qsfifa2005,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme
Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to i can't access to my Email
Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to i can't access my origin fifa20
Hi @merdo89,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to how long does it take to add content that was removed from my account by hackers
Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to how do i customise the controller
Hi @glas12345678910,Sorry to hear it. What type of controller are you using? -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to help me. my transfermarket
Hi @jc5620,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
2:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to help i cant link my twich acc with my ea acc
Hi @Anaskage,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to hacked fifa 20 ut account
Hi @manoapa,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to hacked account
Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to game lagging pls help
Hi @Haxish4BetterAim,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to game freezes in division rivals and record in unaffected.
Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to game advisor re opened my case altho i asked the question as a new case
Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to futchamps error
Hi @cheeky-noe,Games don't crash because of a connection issue, are you getting a disconnect or a full crash? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to fut weekend
Hi @Kadefrees,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
7:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to from xbox to ps4
Hi @Marcelo0110,Your FUT club is tied to the platform it was created on, you'll have separate clubs on each platform. -EA Cade
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to fifa20 closing
Hi @antilatrina33,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearHave you also tried repairing the game by right clicking it in the Orig..
2:00 pm, March 11, 2020 Technical Issues
EA_Cade replied to fifa points and Damaged CD
Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to fifa coins
Hi @yanansskinfade,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to fifa 20 wont launch after an update due to corrupt files
Hi @gingerninja0334,I found a few different posts while googling around on this one and they all ended up being dying hard drives or lasers Sony doesn't appear to have an article on this specific erro..
8:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers
Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 pc no sound
Hi @deepakprasanna12,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to fifa 20 not starting up
Hey all, While we're investigating this please make sure that you've already done the following: Please ensure that your OS is fully up to date. On Windows 10 you can do th..
2:00 am, February 19, 2020 Technical Issues
EA_Cade replied to fifa 20 not connecting to ea servers problem
Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to fifa 20 keeps crash when play FUT - PS4
Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to fifa 20 i didnt receive twitch reward
Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to fifa 20 geforce now too many computers..
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
7:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches
Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to fifa 20 fut champion weekend
Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to fifa 20 frozen
Hi @IleaFlorian,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to fifa 20 draft
Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 crashing after latest update
Hi @Versyta123,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to fifa 20 black screen
Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to fifa 20 Transfer market ban
Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to fifa 20 ... DOWN ... AGAIN
Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to fifa 20
Hi @Nastynic2008,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to fifa
Hi @jp2ultra2,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
