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animekid2005pl replied to To people that got hacked
If I resume my case on the live chat, will my case get placed at the end of the queue? I dont know if my case is close to getting solved, or should I resume it and try getting my coins back quicker.
7:00 pm, March 21, 2020 Technical Issues
animekid2005pl replied to Still waiting for response
I already spoke to them, I just want to know if I have to wait like 3 weeks or few days for it, I don’t want to speak to support again cause it says that I’d put at the end of the queue, I want to..
1:00 pm, March 21, 2020 Technical Issues
RTG20 replied to One game left in Champs, what do I do? on November 10, 2019 12:21PM
MHoney1234 wrote: » RTG20 wrote: » So I don't particularly like the Champs community after these last 29 games I got 1 game left that makes no difference, I could just make someones day OR I ..
12:30 pm, November 10, 2019 Ultimate Team General Discussion
MadRedPirahna replied to Why is my case for fifa taking so long
Hey @lukecarroll54321 Is it a case that you are waiting for a live chat to begin or is it a case that you are currently waiting for a response in relation to a TOS sanction?Please don’t reopen ..
11:00 am, June 23, 2020 Technical Issues
MadRedPirahna replied to Coin removal from account
Hello @shobhitb1665,Due to the current situation EA has limited its Support. Therefore it takes longer than usually. But every case will still get attention and taken care of as soon as possible. So I..
7:30 am, June 19, 2020 Technical Issues
MHoney1234 replied to One game left in Champs, what do I do? on November 10, 2019 12:15PM
RTG20 wrote: » So I don't particularly like the Champs community after these last 29 games I got 1 game left that makes no difference, I could just make someones day OR I could queue up, hold th..
12:30 pm, November 10, 2019 Ultimate Team General Discussion
IcemanDave90 replied to 8 Days later and still havent got my players back
@zRensen17 Same here. My players were deleted or sold on low prices to the hacker i assume. I've also lost almost all my coins etc from my account. It happened on 28th october. Today I ..
3:00 pm, November 17, 2019 Technical Issues
EA_Lanna replied to Hacked
Hi @SoccerBoyzz_805, Let's make sure your security steps are updated. Follow these steps below: Update your EA login information and add some security measures to your ..
6:00 pm, March 29, 2020 Technical Issues
EA_Cade replied to how long does it take to add content that was removed from my account by hackers
Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to To people that got hacked
Hi @iLumnia / @animekid2005pl Missing content cases take some time unfortunately as they go to a dedicated team to resolve them. We have no visibility into their queue, I can only see that y..
8:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to My FUT acc was hacked
Hi @narka0825,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to I haven’t received a email from EA specialist team
Hi @ultimateexrem17,Your case is with the missing content team, as this is a specialized team that only deals with missing content they can get very busy. Your case is in the right place and will be w..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20. To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..
7:00 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn. The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..
3:30 pm, April 23, 2020 Technical Issues
CheeseyGhds replied to FIFA 20 Tournament Mode Is Always Crashing Any Solutions?????
I have just come across this too. I tried getting into the live chat but the waiting time was estimated at 800 minutes and there was 99+ people in the queue. If they were all tournament players, we’..
3:30 pm, March 22, 2020 Technical Issues
