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EA_Darko replied to Disconnected In Weekend League
Hey @Joby293 just so you are aware, AHQ is a global community focused on players helping players. If you require direct assistance from a member of the EA live support team then yo..
2:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to how is that new ping tool useful??
Hi @Mr_Giallorossi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to fifa 20 not starting up
Hey all, While we're investigating this please make sure that you've already done the following: Please ensure that your OS is fully up to date. On Windows 10 you can do th..
2:00 am, February 19, 2020 Technical Issues
EA_Cade replied to apparent latency issue on xbox one x
Hi @Lancifer-PsyChiC,Thanks, looks like your trouble is starting on Hop 8 - Your ping shoots from 18ms to 154ms when you hit the telstraglobal.net connection and never improve. If you share these resu..
7:00 pm, February 16, 2020 Technical Issues
EA_Cade replied to Unfair Matchmaking
Hi @ozerg5,Matchmaking never looks at your OVR, only your location and division. You're jumping in at the tail end of the game's content cycle while other players have been collecting high rated items..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.
Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Speed Up lag PC
Hi @ydovgart,Where about are you located? Your best ping on this test is over 100ms which isn't great, but may be caused by simply being far away from the server you're connecting to for the test. ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Shapeshifter barta objective bug...
Hey all, I'm not seeing any trending issues related to these objectives. In order to get this reviewed we'll need to see a video of you completing the objectives in game and that they aren't being cou..
11:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ping To EA Servers East Anglia Region
Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to PING POINTER
Hi @Kratasek33,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fullscreen game-breaking bug
Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade
7:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fifa winning match
Hi @pingu1014,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa 20 update stopping
Hi @mcfc271,Sorry to hear it. What system is this happening on? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING
Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Different ea account keep poping up
Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Constantly freezing or getting disconnected online
Hi @Pushmipuli,You'll want to reach out to your ISP on this one, you have a 1000ms ping to your router which is indicative of an overall network problem. That first hop should never be above 2ms in an..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Constantly disconnecting since the game launched!
Hi @shaheen756,Sorry for the delay! The issue that troubles me on your pathping and traceroute is that your speed is fine throughout, you just reach a point where you can just no longer connect to us...
5:30 pm, November 11, 2019 Technical Issues
EA_Cade replied to Cannot connect to servers and when I do on the rare occasion I get 800+ ping to
Hi @ZzSam98zZ,Sorry to hear it. What system are you playing on? -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to After the update on 11/19/2019 in the Ghost Career instead of emoticons.
Hi @-MaDraDeuS-,It looks to be an up arrow indicating the morale of that player has increased that's overlapping the emoticon. Can you please try deleting the Squad Update file in Customise - Profile ..
7:00 pm, November 20, 2019 Technical Issues
EA_Barry replied to A letter from a FIFA player coping with Depression
@asilvaspoon Please allow our Advisors some time to attend to your current support case. Thank you. -------------------------------------------------------..
10:30 am, November 26, 2019 Technical Issues
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20
Hi there, @jujubeefrtwin Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Slow gameplay
Hi there, @anasameen84. Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..
5:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!
Hi there, @Lacikeistimeless. When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..
4:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to I got a coin wipe for doing nothing but sniping
Hi there, @GALITSH123. You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to FUT champions disconnections
Hi there, @deltupper. You've got some really high ping times before you reach our servers. If you haven't power cycled your modem, router and console, it would be good to start there. Also..
5:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to A question about the connection issue
Hi there, @Kaung29. There are a lot of different variables involved with lowering ping times. One that is very important is your proximity to the server your connecting to. The farther awa..
5:30 pm, April 29, 2020 Technical Issues
Dutchbandito replied to Any one still having fun on November 8, 2019 10:10PM
I think its somekind of automatic generated boosting and nerfing you already know your stepping in the mud its hard to explain its more like you feel it. This game is totally generated for money there..
10:30 pm, November 8, 2019 Ultimate Team General Discussion
Dustykingz227 replied to Very very slow gameplay
The game without support does not respond, ping 48, there are no such problems on the battlefield V, therefore, the matter is in the game FIFA 20.
9:30 pm, April 19, 2020 Technical Issues
Dustykingz227 replied to Huge Latency [FIFA20 FUT Online games]
@EA_Cade Imput Lag ( DNS 1.1.1.1 , DNS 8.8.8.8 ) MTU 1480 PPPoE Connection , the server where is the connect Stockholm Ping 48 , please send this information to the developers!!!! There..
9:30 pm, April 17, 2020 Technical Issues
Durrani13 replied to What's a fair price for the RTTF players? on November 9, 2019 8:50AM
Simmo wrote: » If you enjoy the NIF versions and have them in your team, then just upgrade and forget about the cost. True but I don't want to pay overs as I'm not very coin rich. Worked really ha..
9:00 am, November 9, 2019 Ultimate Team General Discussion
Durrani13 replied to New Style of Header on November 8, 2019 3:38PM
Jonx88 wrote: » Is it still ok if you hold L2 and shoot?, I always hold L2 for a volley and normal shot if going for a header Problem is it happens around the ground as you are building play. The ..
4:00 pm, November 8, 2019 Ultimate Team General Discussion
Durrani13 replied to BorasLegend Masterclass? on November 8, 2019 3:51AM
Stejens wrote: » [ @Xguti002 Yes maybe the mental one is where I'm going wrong, I just stress every game and panic. I bet it's this more than anything. Here's what I do to keep distractions to a ..
4:00 am, November 8, 2019 Ultimate Team General Discussion
Durrani13 replied to Best way to snipe a Shadow Card? on November 7, 2019 12:39AM
Pocketsquareguy wrote: » Web app. Filters 150/15,000,000/150/15,000,000. Flick them back and forth every search. Right hand on mouse pad. Left on enter. Click search in the far broom right part of ..
1:00 am, November 7, 2019 Ultimate Team General Discussion
Durrani13 replied to Attackers acting like a Kante on November 10, 2019 7:38AM
Triplee123 wrote: » When ya come against teams that are 4231 with every player drop back, even tho most weakest players can come back and defend like they are Kante, a player like dembelle or Lucas ..
8:00 am, November 10, 2019 Ultimate Team General Discussion
Durrani13 replied to Anyone used Mascherano? on November 5, 2019 2:26PM
Amargaladaster26 wrote: » Delvinho wrote: » He’s a very solid CDM and his agility and balance combo is a nice touch. Did him with cards I had in my club so got him for “free”. Don’t regre..
2:30 pm, November 5, 2019 Ultimate Team General Discussion
DunB replied to Youtubers and pros have ruined this game for the rest of us. on November 5, 2019 10:32AM
If only EA employees would do what they SHOULD do there was no problem with that. How difficult can it be? Watch those people who show you all the bugs, flaws and faults in the game. Fix it. Problem ..
11:00 am, November 5, 2019 Ultimate Team General Discussion
Dubbly replied to Was hyped for a week for getting Zanetti today on November 8, 2019 6:38PM
They never said they were dropping today. No idea why everyone is assuming they would. Set 1 didn’t drop on the first day of the season either.
7:00 pm, November 8, 2019 Ultimate Team General Discussion
Druski5150 replied to 6 title updates in less than 2 months on November 5, 2019 6:37PM
IxToMxI wrote: » Is there another patch incoming? Tbf it’s needed the last patch was whack Also what happened to EA not jumping into patches? Yeah it just got released on PC and should be hitt..
7:00 pm, November 5, 2019 Ultimate Team General Discussion
Dronegan replied to My 7 day ban continues but at least I know why...EA told me there is 8 days in a week! on November 6, 2019 11:46PM
ASlowPotato wrote: » Dronegan wrote: » EA does not scan any memory, processes or in-game files on your PC. That is also the reason why they can´t get rid of the amount of cheaters on the PC sect..
12:00 am, November 7, 2019 Ultimate Team General Discussion
DrZooDinghy replied to Massive lag
Thanks for your answer! That's what I thought and what I see from my uotrace tests over the time.It's typically the last servers that create the largest pings
8:00 am, December 7, 2019 Technical Issues
DicaniosGod replied to When’s this new patch dropping on console?? on November 7, 2019 9:29PM
Pieman25 wrote: » How would someone actually know that from the forums? Thanks for nothing!!
9:30 pm, November 7, 2019 Ultimate Team General Discussion
DicaniosGod replied to When’s this new patch dropping on console?? on November 7, 2019 8:50PM
Very helpful tonight as always!!
9:00 pm, November 7, 2019 Ultimate Team General Discussion
DicaniosGod replied to When’s this new patch dropping on console?? on November 7, 2019 11:12PM
Pieman25 wrote: » DicaniosGod wrote: » Pieman25 wrote: » How would someone actually know that from the forums? Thanks for nothing!! Hey no problem, thanks for posting such a ridiculous qu..
11:30 pm, November 7, 2019 Ultimate Team General Discussion
Der Tooldoktor replied to Defensive positioning since update is insanely bad on November 6, 2019 3:04PM
Ellis_D wrote: » I've had it with this game. Just put it up for sale on Ebay and I will never come back to it again. I might never even bother with another FIFA again. I'm an half decent player - I..
3:30 pm, November 6, 2019 Ultimate Team General Discussion
Delvinho replied to Reckon we’ll get a RB Ramos at any point this year? on November 6, 2019 11:21PM
Dammit was hoping for a FUT Birthday but couldn’t remember if it was last year he got in or the year before
11:30 pm, November 6, 2019 Ultimate Team General Discussion
Delvinho replied to Dodged a bullet on November 6, 2019 4:09PM
ASHERLAUYY wrote: » Consider it a possibly good thing, could be saving his card for an RTF or some other sbc I’m hoping for this
4:30 pm, November 6, 2019 Ultimate Team General Discussion
Delvinho replied to Anyone used Mascherano? on November 5, 2019 2:49PM
Amargaladaster26 wrote: » Delvinho wrote: » He’s a very solid CDM and his agility and balance combo is a nice touch. Did him with cards I had in my club so got him for “free”. Don’t regre..
3:00 pm, November 5, 2019 Ultimate Team General Discussion
