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EA_Cade replied to Pro clubs drop outs

Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..

7:00 pm, April 25, 2020 Technical Issues

AY9bO
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EA_Cade replied to Please help - ea sports login

Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

6:30 pm, February 14, 2020 Technical Issues

zoWF3
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EA_Cade replied to Players stuck in transfer targets for over a month

Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade

7:30 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Player using glitch in fut champions

Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

3:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to PlayStation

Hi @dgriff376,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

6:30 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Ping To EA Servers East Anglia Region

Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..

4:00 pm, November 30, 2019 Technical Issues

wSV13
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EA_Cade replied to Opponent quits, but recorded as a loss!?!

Hi @D_D_51lv4,That would indicate that you dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it..

7:00 pm, April 25, 2020 Technical Issues

4Y569
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EA_Cade replied to Opponent quits at 90th minute

@harshk98 If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..

3:00 pm, June 27, 2020 Technical Issues

YoOjL
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EA_Cade replied to Only get 1 game from a draft in Fifa20

Hi @ethanspurs14,Draft is a knockout tournament, you get 4 games if you win all of them. Otherwise you go out when you lose. -EA_Cade

7:30 pm, March 24, 2020 Technical Issues

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EA_Cade replied to Online, can't play online without paid xbox account

Hi @99turino,You'll need an active Xbox Live Gold membership to play online with other players. -EA Cade

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Online issues when playing matches in fut champion and rivels

Hi @dude3522,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

5:00 pm, November 22, 2019 Technical Issues

OzhDF
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EA_Cade replied to Online competition payouts

Hi @bbeemster591,Your Division Rivals rewards are capped to the highest rank in the division you started that week in if you went from a lower to a higher division. Example: Started the week in Diviso..

4:00 pm, January 16, 2020 Technical Issues

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EA_Cade replied to Objecyive not completed

Hi @aragon6789,I've completed those myself without issue, can you be more specific as to the ones you're having trouble with please? -EA_Cade

3:00 pm, February 27, 2020 Technical Issues

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EA_Cade replied to Objectives

Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Not receiving squad battle rewards fifa 20

@nareshdm Hi there, those rewards go out Sunday at Midnight GMT. -EA_Cade

12:30 am, January 20, 2020 Technical Issues

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EA_Cade replied to Not my log in email

Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..

4:00 pm, April 8, 2020 Technical Issues

b0hLU
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EA_Cade replied to Not getting wins on FIFA ULTIMATE TEAM CHAMPIONS when my opponents back out

Hi @ALEXMARTIN245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

3:00 pm, January 25, 2020 Technical Issues

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EA_Cade replied to Not connected

Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Not active in game error message on screen for entire game

Hi @PlainApple8,Sorry for the delay, was out of office when this was posted. Are you still seeing this message appear? -EA_Cade

4:00 pm, December 17, 2019 Technical Issues

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EA_Cade replied to No more live chat for EA

Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to No loss DC

Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to NO WEEKEND LEAGUE REWARDS

Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to My friend is a football player and couldnt get his own card?

Hi @Egzup,A Pro Player item is granted to an account via the Club reaching out to the FIFA team directly. If the Club the player plays for is in FIFA 20 they will have a process for this and a contact..

7:00 pm, January 30, 2020 Technical Issues

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EA_Cade replied to My email has become invalid

Hi @a-woke-ken,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

6:00 pm, January 25, 2020 Technical Issues

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EA_Cade replied to My acount was compromised

Hi @0256763467423,If you're missing content you'll need to reach out via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance; we cannot assist with this type of issue here. Our support..

9:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Moves to League without me moving when I change the tab in the transfer market

Hi @FlyingCupid87,I'm not seeing any other reports of this, what platform are you playing on? -EA Cade

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Matches disconnecting in Fut Champs

Hi @nishantsalhotra,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

9:30 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Matches disconnecting at start of 2nd half

Hi @jjryan099,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

11:00 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Match under review, I’ve got a loss?

Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..

4:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Match disconnection

Hi @amazingman1021,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Lost points in squadbattle.

Hi @dicken79,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

2:30 pm, February 20, 2020 Technical Issues

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EA_Cade replied to Lost Connection when opponent left

Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

4:30 pm, April 17, 2020 Technical Issues

PbspI
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EA_Cade replied to Losing connection to EA server mid game and receiving a DNF

Hi @kirillma,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

7:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to Looses Wins

Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

2:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Login Verification Email Unrecognized

Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push

Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Locked out of FUT

Hi @rangoon1988,I think I've identified the issue, can you try logging in again now please? -EA_Cade

3:30 pm, December 7, 2019 Technical Issues

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EA_Cade replied to Kicks me out of ultimate team when i try to submit an sbc

Hi @scottishcant,Is this on the web/companion app or the console? -EA_Cade

7:30 pm, January 10, 2020 Technical Issues

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EA_Cade replied to Kicked out of Fifa 20

Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Kicked out of FUT in FIFA 20

Hi @dan_wilcox7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

8:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Kicked me out off server

Hi @MarcusTheKiller4,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the othe..

6:00 pm, December 4, 2019 Technical Issues

TSRXb
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EA_Cade replied to Kicked from FUT, lost game

Hi @Heavenwarrior26,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

4:00 pm, January 30, 2020 Technical Issues

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EA_Cade replied to Keeps login me out of fut champs and i get losses

Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to James chips

Hi @adamhalvares,   The objective isn't bugged if that's what you're getting at, I completed it myself without issue.   Make sure the ball is clearing the keepers body and not being chipped ..

5:30 pm, February 12, 2020 Technical Issues

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EA_Cade replied to Items stuck on transfer list

Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..

10:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Incredibly confused about how cases on this site work

Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..

10:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Incorrect result in weekend league

Hi @Sri_balaji1993,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to Incorrect fifa points

Hi @darrencarthe,If you own FIFA 19 and he hasn't already transferred points from 19 to 20 you can safely redeem them and then connect to FUT on FIFA 19, then connect to FUT on FIFA 20 to be prompted ..

4:00 pm, November 30, 2019 Technical Issues

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EA_Cade replied to Incorrect Login Verification email

Hey all, To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..

6:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Im not getting my special edition packs

Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade

3:00 pm, January 11, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.