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EA_Cade replied to hello

Hey all, Friendlies are hard to troubleshoot on our end as you're dealing with a Peer2Peer connection without going through our servers. Can any of you connect to other friends on Friendlies or is thi..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to game freezing and then speeds up

Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to game freezes in division rivals and record in unaffected.

Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to fut weekend

Hi @Kadefrees,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

7:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to friend match

Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to fifa points and Damaged CD

Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to ea unable to process reques

@Malek1k94 No worries, reach out to an advisor here http://bit.ly/EA_Contact_Us and we'll walk you through it step by step. -EA_Cade Vi..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to div rivals disconnections after win

Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

8:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to connection lost

Hi @ll_Mh_ll,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

5:00 pm, June 8, 2020 Technical Issues

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EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again

Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

4:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to can this pc run the game?

@Foughhh Is correct. You shouldn't have any issues running the game on that setup, but I'm not sure about hitting 60 FPS on the GTX 750. -EA_Cade

5:00 pm, December 11, 2019 Technical Issues

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EA_Cade replied to can not access ea support, only have phone option and im not in us/canada

Hi @mansyno,I would recommend reaching out at @EAHelp on Twitter in this case. -EA_Cade

5:00 pm, February 5, 2020 Technical Issues

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EA_Cade replied to [Known issue] Red player picks

Weekend League Rewards will be sent out Thursdays at 8am GMT. 👊 -EA_Cade

5:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Your match is currently under review

Hi @Jerome1RooTs,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Wrong version pulled in packs

Hi @Re1sf1fa,Thanks for reaching out. Taking a look into this now. -EA Cade

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Wrong login email verification Fifa 20

Hi @KevKipYT,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..

6:30 pm, February 6, 2020 Technical Issues

OdxRG
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EA_Cade replied to Wrong fully Banned by EA twice this year.

Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..

2:30 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.

Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to When i try to verify my account on fifa ea servers it comes up with a d

Hi @Envy_larry,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Weekend league wins counted as loss

Hi @abdohammam,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

9:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Weekend league loss?

Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Weekend League Win was not counted

Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to Weekend League Disconnections

Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..

4:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to WL rewards (FUT Champions)

Hi @Ekman1908,Weekend League Rewards go out at 0700 UTC the Thursday following the competition. -EA Cade

10:00 pm, March 31, 2020 Technical Issues

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EA_Cade replied to WL reward

Hi @Makaay087Hun,Weekend League rewards are sent out at 0800 UTC the Thursday after the competition ends. -EA Cade View in thread ..

7:30 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Unrecognised email account

Hi @woodus_126,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Unable to login to fifa 20 on xbox

Hi @xxkillakal7,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

8:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Unable to connect to FIFA 20 Ultimate Team

Hi @nogamenol1fe0v0,Sorry for the delay, was out of office. Is this still happening? -EA_Cade

3:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to The lag outs has ruined everything

Hi @xussenutrition,I'm sorry to hear this has caused such frustration I'd love to take a look next time your around the console to see if there's anything at all we can improve there. I'm not trying t..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to The bug of shooting outside of box

Hi @AmirMPh,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

5:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Thats not fair

Hi @ameralomari12,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

10:00 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Technical problem

Hi @aaron5512,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

2:30 pm, February 7, 2020 Technical Issues

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EA_Cade replied to TOTW

Hi @keosieders,Is it greyed out? You can play it tomorrow when the new TOTW drops. -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Stuck in two button layout

Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

3:00 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Squad battles

Hi @Rahmanesy1,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

10:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Speed up lagging and other servers issue

Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Speed up lag - unplayable game

Hi @timdadum,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

2:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Speed lag

Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Speed Up lag PC

Hi @ydovgart,Where about are you located? Your best ping on this test is over 100ms which isn't great, but may be caused by simply being far away from the server you're connecting to for the test. ..

6:30 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Speed Up Lag PC

Hi @jukenukem1,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to Sombady quickselt my team

Hi @Buffalo_Wout06,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Server is trash

Hi @terrencechan0407,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Screen Freezes in between online game only

Hi @Shibayan43,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Robbed of Win Fut Champs WL?

Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Randomly getting disconnected mid game in FUT champs

@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..

4:30 pm, January 12, 2020 Technical Issues

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EA_Cade replied to Quitters

Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..

9:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Question about who we are matched with

Hiya @Keiheuvel    You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to QUITS RESULTS

Hi @A7mad7abib007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

3:30 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Problem with online supoort

Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Pro clubs speed up lag

Hi @generalchucki,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

5:00 pm, February 12, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.