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EA_Cade replied to Sbc problem
Hi @ACTrinnex,This is being investigated currently. You'll need to submit this one from the console in the meantime. -EA Cade View in th..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Save data
Hi @Eives12345678,What system are you playing on? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to SUBMITED GOLD MENDY AND FUTMAS MENDY GONE?
Hi @tubaass,You submitted a few Mendy's today into SBC, one of them was the 85 Futmas version. -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to SOMEONE FROM EA HELP ME!
Hi @CarpyMELEG,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to SERVERS
Hi @joooli3an,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to SBC banned for 15 hours and counting
Hi @supafunkyone,As far as I'm aware, there is no such thing as an SBC ban. What happens when you attempt to submit an SBC? -EA Cade
11:00 am, June 5, 2020 Technical Issues
EA_Cade replied to SBC Ban/Bug
Hi @Roomonster,What system is this happening on? -EA Cade
12:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Robbed of Win Fut Champs WL?
Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals wins didn't give me champs points
Hi @CptDerpy738,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals rewards
Hi @speno132012,Rivals rewards release on Thursday -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Rewards claimed in Fifa 20 companion dissapeared
Hi @jonathan0489,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Rewards
Hi @sirreynolds86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Reward packs disappearing
Hi @gmorris86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Reserve bank in pro clubs
Hi @Mariscatuca,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Requesting a refund
Hi @cdreaming,You can use this link http://bit.ly/GGGRefund if your eligible for a refund. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Request to approve change of club name
Hi @GamerOfSmartType,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Removed my team
Hi @BifocalScroll37,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Remove PSN Persona from EA Account
Hi @Itsbrianwithay,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
8:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Registering to the current weekend league
Hi @khtu1,That's a visual glitch only, if you redeem them right now you'll be qualified for the currently active contest. -EA Cade
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Redeem WL access lost
Hi @alby2289,I'm showing that you were qualified for last weekends competition and played no games. -EA Cade View in thread
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Re: Freeze on connecting to EA servers?
Hi @chadic06,I've split your post off here as the thread you were in was quite old. Can you attempt to connect via a hot spot please? It sounds like something on your ISP side is blocking you from loa..
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Random generated Fifa20 Proclub name
@JonoHnatejko Hi. What name are you trying to use? -EA Cade
12:30 am, April 10, 2020 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quick sold player
@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
12:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick Sold
Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Question about who we are matched with
Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Question : How can i report cheaters ?
Hi @Drrty-D_CRO,You can report players you suspect of cheating by following the steps here. -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to QUICKSELL BY FAULT
Hi @isidoridis,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Promotions packs missing in FUT20
Hi @rajoun99,Sorry to be the bearer of bad news, that code had to be redeemed by a specific time to receive all of the content. https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-discl..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Progress Disappeared
Hi @drackonus123,Your FUT account is tied to your PSN ID, they are not transferrable. -EA Cade View in thread
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Problems connecting XBox account to EA
Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Problem with online supoort
Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Problem with EA servers
Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Problem after buying a pack
Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro clubs
Hi @Hariossnavin Can you give these steps a try and then select Rebuild Database and let me know if that helps? -EA_Cade
9:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Pro League sbc player
Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade
6:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Pro Clubs
Hi @rolospot2013,Have you already looked over this https://help.ea.com/en-ca/help/fifa/fifa-pro-clubs/ article? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Post update no changes
Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Post patch lag and stutter
Hi @Conductz10,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Points not added
Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, April 3, 2020 Technical Issues
