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EA_Aljo replied to Pre order packs
Hi there, @kiewilliams918. The weekly packs only came with pre-order editions. When you upgrade after the game has released, you get all the packs at once.
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Points taken away on squad battles and division rivals
Hi there, @Torakadin. Your placement in these modes is fluid. When other players surpass your rank, it pushes yours down. You'll just need to keep playing to raise your rank higher.
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Please let that go to ea
Hi there, @xyas4ser. How frequently is this happening? Normally, when you take a loss, it means you disconnected from the match. If it happens often, we should go through some connection t..
5:30 pm, February 14, 2020 Technical Issues
EA_Aljo replied to Please help me ea im begging you.
Hello @Josh273165. For help with banned accounts, please see this article. Thanks!
4:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to Please help
Hi there, @Josh273165. For help with banned accounts, please see this article. Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Player movement/control and unresponsive actions
Hi there, @ungrob. What system are you playing on?
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Paying a wrong game how to fix it
Hi there, @Reemy2704. Where did you purchase the game from?
8:00 pm, July 1, 2020 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Pack luck
Hi there, @zirom8940. You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!
9:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Opponent Quit, match lost and no objectives received
Hi there, @daze15. I'm really sorry for the frustration! How frequently are you disconnecting from matches?
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Online or FUT friendlies unable to connect with friend
Hi there, @sal1989man. I'd like you and your friend to check the NAT settings on your consoles. Which are you playing on? I'll get some instructions on how to do that. It's in the network ..
4:30 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Online friendlies.
Hi there, @osherangel2297. Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!
3:30 pm, March 27, 2020 Technical Issues
EA_Aljo replied to Online friendlies PS4 does not work with 99% of friends. "Cannot connect"
Hi there, @CosmicQuasimodo. Can you tell me what your NAT type is? It needs to be either Type 1 or Type 2. Also, make sure you enable UPnP. That manages multiple devices on your network. I..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Online Friendly connection lost, Ps4
Hi there, @jerocarson . You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Online
Hi there, @richgang828. That message is coming from Xbox, not from us. You'll need to contact their support at xbox.com to find out why you're being told to get another Xbox Live gold subs..
6:00 pm, April 22, 2020 Technical Issues
EA_Aljo replied to Not giving me my reward for completing it
Hi there, @theosoccer23. This needs to be completed in Rivals. Are you playing that mode?
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to No replies from EA
Hi there, @Jerseyboys23. Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..
7:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to No points given
Hi there, @Ryekurt, This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to No opponents found on rivals for 3 days now. Its a joke. Needs sorting.
Hi there. @jsaw1986. Let's see if we can get opponents to show up for you. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. ..
5:30 pm, December 9, 2019 Technical Issues
EA_Aljo replied to No longer have access to the email associated with EA Servers.
Hi there, @dryoo23. I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. If ..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to No email access
Hi there, @Scallywaggles86. When you are filling out the web form, you're asked for the email you have access to as well as the one you want to change. Are you sure you're putting the corr..
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to No connection to servers
Hi there, @guntergina. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
9:30 pm, April 13, 2020 Technical Issues
EA_Aljo replied to New
Hello, @JonMaloney711. If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..
10:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to My transfer market is unavailable
Hi there, @Sir_Abdullah23. Are you still having trouble with this? If so, I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipme..
3:00 pm, June 12, 2020 Technical Issues
EA_Aljo replied to My squad battles keeps disconnecting when I'm winning
Hi there, @robwoo6. Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to My rewards don’t load for fut champs what should I do?
Hi there, @952430. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to My fut20 team is gone
Hi there, @robhodges. Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to My fut20 team got hacked and players are sold.
Hello, @SonicM07. Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!
6:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin
Hi there, @rgoel28. Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Multiple second input delay
Hi there, @camerontuff. I'll see if we can find out why this is happening. Did you also power cycle your PS4 after you reset your modem and router? Are you playing on a wired or wireless c..
5:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Missing pro clubs from disc
Hi there, @ghg093. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
5:30 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Missing points squad battle
Hi there, @lilg4588 Hi there. Thanks for reaching out to us. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained..
9:30 pm, April 13, 2020 Technical Issues
EA_Aljo replied to Missing player error
Hi there, @baryfifa. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Missing content fifa 20
Hi there, @43david. Are you saying you bought the player and received him, but then they were listed on the market without you actually listing them?
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Missing FUT Champions rewards
Hi there, @mrsuave22 FUT Champions rewards are released at 8:00 UTC on Thursdays. If you're talking about missing the rewards from this last weekend, they won't be received until Thu..
7:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Menus - FUT
Hi there, @UKbealyUK. I'm really sorry for all the frustration. We should see if we can find out why this is happening and potentially get it resolved. First, are you on a wired or wireles..
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Match Under Review?
Hi there, @Br1anCooke. Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost points?!
Hi there, @brunorngomes. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost player's
Hi there, @Kartavya123. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
4:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Lost connection Friday night fut champs
Hi there, @weedougie. Was this the only time you disconnected or does it happen more frequently?
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Lose a packs no one help me why?
Hi there, @othman199810. Can you give me some more details on this? What exactly is happening? Thank you.
5:00 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Log into fut 20
Hi there, @sander070. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Link new ea account to gamertag
Hi there, @LucasOzLygoe. We can't move your gamertag to a different account without verifying ownership. When you move your gamertag to another account, all progress on all EA games is los..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Lagging fifa
Hi there, @pmldias1. Are you still experiencing lag in FIFA? If so, we'll go through some connection troubleshooting and see if we can find out why the lag is happening. Thanks!
7:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
