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EA_Cade replied to You still haven't received an email.
Hi @Xillencer,I can see your case is with the missing content team currently, I'm not sure why you haven't gotten the case key though. You should hear back from them soon on the results of the case. ..
5:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to You lost connection to your opponent.
Hi @mirelionut95,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Xp not registering
Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Xbox One Controller not working properly on PC Fifa 20
Hi @Bachmann360,Make sure you don't have any programs like X360ce or DS4 r the like running as well, the Xbox One controller is natively supported by Windows 10 and doesn't require them. ..
4:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.
Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Why is the commentary language option not highlighted on my FIFA 20
Hi @cmornny,Sorry for the delay, is this still happening? -EA_Cade
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Why im in the middle east sever i want to be on the urban sever
Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20
Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Why did my FIFA points recharge successfully, but did not recharge to the accoun
Hi @dantejason,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Why did I get banned from the transfer market?
Hi @markmira14,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Why can’t I login to fifa ultimate team
Hi @MRpoopyjj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Why am I being blocked by the trading market
Hi @jdmzhino,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
5:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Where can I find match history?
Hi @danglory19,Not currently available, I'll pass this up to the right teams though! -EA_Cade View in thread
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to When I win games in FUT I get no progress
Hi @NTF_Kane,You only gain Seasonal XP from completing Objectives, not from playing games. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to What’s the issue please!?
Hi @BenGrigg5,I'm not showing any connection issues around the time you posted this. Your account did play matches but I'm showing you got points for all of them. Can you clarify what you meant by hav..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to What should I do ??!!!
Hi @Ibrahimsalar,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to What is reaolved
Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Weekly objective
Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Weekend League Win was not counted
Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Week 2 silver
Hi @gbuenomendonca,The featured battle is the Featured Squad not the TOTW challenge. This weeks is the Fernando Palomo squad. -EA_Cade
10:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Week 1-silver objectives not progressing
Hi @Karras21,Are you finishing the games? What mode are you playing? -EA_Cade
9:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Week 1 Gold CHIP SHOT NOT COUNTING
Hi @fifa12jamesbond,From what I've gathered the ball needs to go over the keeper and directly land in the net, not bounce or roll over it to count. -EA_Cade
7:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to We Could Not Complete Your Origin Order
Hi @FKNHellaldo,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Waiting an answer from EA help!
Hi @mopado,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade
6:00 pm, February 13, 2020 Technical Issues
EA_Cade replied to Waited for ages
Hi @Tasselass, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to WORST ONLINE GAMING EXPERIENCE EVER
@Xtreme_Enigmaa16 We're currently tracking an issue with Telecom if that's your ISP. If not, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://hel..
6:00 pm, March 29, 2020 Technical Issues
EA_Cade replied to WHAT IS GOING ON!!!
Hi @MattyDev89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Volta is not working.
Hey all, This should be resolved now and was related to matchmaking being disabled for an issue last night. -EA Cade View in thread ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Verification email not coming
Hi @simon479,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Urgent Help, this is beyond a joke now
Hi @Jullz141274,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unplayable
Hi @waseemabdul7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Unlinking ea from gamertag
Hi @Goingbridge56,You would only get that message if you're trying to use a gamertag that was on the Xbox already, you'll need to create your own gamertag and EA account to bypass this. We cannot gran..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Unfair match ups
Hi @azizgkay2,In Division Rivals you're matched on location and Division, the content of your team is not factored into the matchmaking process at this time. -EA_Cade
4:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unable to login Nintendo Swith Fifa 20
Hi @sammie677,That would indicate the Nintendo account is a Child Account, we cannot grant access on our side. -EA_Cade
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Unable to get online
Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troublesh..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Unable to connect to fut account
Hi @KNGFUS,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers from iran
Hi @bangspacebang,In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region). -EA_Cade ..
8:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea server fifa 20 ps4
Hi @samrock81,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers at this time
Hi @Duguqiubai87,What system is this happening on? I'm not showing any trending issues on our side with connectivity. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Unable to connect ea servers
Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Unable to connect
Hi @Zachap17,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate team connection
Hi @Nicdruz1,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team access error
Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to UNABLE TO HAVE A SOLID GOOD CONNECTION TO EA SERVERS
@KB1iLU Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Triangle and square not workings
Hi @Realpamflit,Sounds like you're on 2 button configuration or at least the game thinks you are. Try deleting the file called Personal Settings 1 in Customise - Delete - Profile and let me know if t..
11:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Transfermarket connection failure
Hi @cheesehead0708,That sounds like an anti-bot detection, you'll want to ease up on the transfer market for a while and it should fall off. This is an automated process, nothing we can do here to rem..
6:00 pm, December 13, 2019 Technical Issues
