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EA_Cade replied to ultimate team connection lost !!!!
Hi @Axeger_85,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to two button not working
Hi @Cemal8080,Two Button controls aren't available in certain modes like Division Rivals and FUT Champions. -EA_Cade
11:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to trade ban
Hi @RadhaKrishna108,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to the connection to your opponent has been lost fifa 20 online friendlies
Hi @zSeeN9,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
7:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to tell me why i live in asia but server is in uk us ....
Hi @Jasonbravo555,You're connecting to a server in the US for that test, that's not the server you play FIFA on. Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to suspicious email
Hi @Seishin101,If the email came from either an @EA.com or e.EA.com address, it's from us. Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist ..
4:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to super speed lag ps4
Hi @gilmalaguetas,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to squad battles fifa 20
Hi @Seekwithdave,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to screen showing appear to be damage and cannot be used
Hi @Ruiz020609,Can you press cancel on that screen? You should be able to load the game still. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to retrieve account information
Hi @NoMercy-0881, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to psn ps4 plus not connecting to ea account
Hi @chefmalti,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to not possible to connect to ea servers with wired connection
Hi @klikklakpPOW,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to not getting the reward for comlpleting "Daily Objectives"
Hi @mansyno,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to new
@Trefke69 Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
5:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to my one shot challenge is not saving on the companion apo
Hi @farhan1malik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
5:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to losing conection on fifa 20 pc
Hi @Minvaljensen,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to kicked out after rivals win get a lose, what is happening
Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day
Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to i have falesly banned after a week no answer
Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme
Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to i can't access my origin fifa20
Hi @merdo89,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to help me. my transfermarket
Hi @jc5620,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
2:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to game freezing and then speeds up
Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to fut wep app transfer market is not opened , I played 1500 matches
Hi @huseyinsenn,We have no way to manually open the web and companion apps functionality, if the market hasn't unlocked yet you'll need to continue playing the game to unlock it. ..
5:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to fut web app nintendo switch
Hi @de7mano,At this time we have nothing to announce regarding the Web and Companion app functionality for FIFA 20 on the Switch. -EA_Cade
7:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to fifa points not on web app
Hi @noddy1215,You need to connect to FUT on the console first before you can use them in the apps. -EA_Cade View in thread
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to fifa 20 personal settings failed 1 failed to load
Hi @mattnelson97,If you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your..
10:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to fifa 20 not starting up
Hey all, While we're investigating this please make sure that you've already done the following: Please ensure that your OS is fully up to date. On Windows 10 you can do th..
2:00 am, February 19, 2020 Technical Issues
EA_Cade replied to fifa 20 not connecting to ea servers problem
Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to fifa 20 fut champion weekend
Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to fifa 20 Transfer market ban
Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to fifa 20 ... DOWN ... AGAIN
Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to error connecting to fifa 20 over a month now???
Hi @garm505,There's nothing blocking you on our side from an account perspective from connecting. What system is this happening on? -EA_Cade
6:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to did not received fifa point
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to can’t connect to ultimate team
Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..
3:30 am, June 25, 2020 Technical Issues
EA_Cade replied to cant sync cloud data
Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to cant log in
Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to cant connect to ea servers , disconnect during game pc
Hi @general-mps,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to cannot play with my friends fifa 20
Hi @ShinChen958,Sorry, I'm not understanding your issue. Are you unable to connect in Friendlies? -EA Cade
9:30 pm, June 17, 2020 Technical Issues
EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again
Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to can't connect ultimate team whit banned msg
Hi @fifaplayere16,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to can this pc run the game?
@Foughhh Is correct. You shouldn't have any issues running the game on that setup, but I'm not sure about hitting 60 FPS on the GTX 750. -EA_Cade
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to can not access ea support, only have phone option and im not in us/canada
Hi @mansyno,I would recommend reaching out at @EAHelp on Twitter in this case. -EA_Cade
5:00 pm, February 5, 2020 Technical Issues
EA_Cade replied to banned for no reason
Hi @xxFlyingSheepxx,The team at http://bit.ly/ContactAccountDisputes are the only ones who can have this issue addressed.We cannot assist with a banned account over AHQ. ..
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to ban problem
Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update
Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..
11:30 am, June 16, 2020 Technical Issues
EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.
Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Zaniolo academy challenge
Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..
5:30 pm, February 13, 2020 Technical Issues
