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EA_Darko replied to Forced to watch lag replays after div rivals match
That's an odd one @nikhilp96 and not one that I have seen myself. Can I ask, on what platform are you seeing this issue and are you seeing any issues in other modes? Darko
8:30 am, February 10, 2020 Technical Issues
EA_Darko replied to Fifa point I bought 2days ago has not shown up till now, what's the solution
Hey @emmyanthony_ps if you are missing items you purchase then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. &..
5:00 pm, February 6, 2020 Technical Issues
EA_Darko replied to Fifa 20 why are you locking my friends accounts!
Hey @churtydaysrq if your friend is not getting verification codes then they will need to speak with one of our phone or chat support advisers who will be able to advise you furthe..
3:00 pm, January 23, 2020 Technical Issues
EA_Darko replied to Fifa 20 online not working!!!
Sorry to see that you are having issues @Reep0ManPL. Do you have multiple EA Accounts by any chance as it could be a case that you are logged into a secondary account that is not linked to..
10:00 am, November 11, 2019 Technical Issues
EA_Darko replied to Fifa 20 online - lag on Seasons but not Pro Clubs
It sounds like you may be having issues with your connection @tykesgroove. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Fifa 20 alt tab
Hey @CalvinXD18 are you running any software on your PC which would take the focus away from FIFA? When the issue occurs are you seeing, for example, any notifications? Darko
5:30 pm, November 18, 2019 Technical Issues
EA_Darko replied to Fifa 20 No Commentary
That's an odd one @Joelooo_A. Can you check your TV, console/PC settings and you in-game audio options to ensure that your options reflect your audio set up? For example, if you have stere..
2:30 pm, November 14, 2019 Technical Issues
EA_Darko replied to Fifa 20 Fut Champions Win did not count!
It sounds like you may be having issues with your connection @kenju. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
8:00 pm, November 30, 2019 Technical Issues
EA_Darko replied to Fifa 20 Draft not finding any opponents
Hey @sharyaar4 it could be a connection issue that you are seeing. As such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
6:00 am, November 20, 2019 Technical Issues
EA_Darko replied to Failed EA server connection
Hey @Cherichi18 that it works with your phone set as a hotspot but not your home network points to a network or ISP issue. I would suggest taking a look at our Connection troubleshoot..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to FUT 20 FRIENDLIES , CANT CONNECT
Hey @hazallen as you are on the same network can you check your Nat type is set to open, your friends will need to do the same. I would also suggest ensuring that you are all on the same internet..
10:30 pm, November 16, 2019 Technical Issues
EA_Darko replied to FIFA20 not connecting to servers after update and internet improvements!!!
It sounds like you may be having issues with your connection @Getting-them-in. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to FIFA ultimate team purchased player disappeared
Hey @erwinvandijk the best thing to do is take a look through your account to see if you can find the item. If you cannot find it anywhere then please speak with one of our phone..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to FIFA coins
Hey @chapy6900 it's not possible to transfer your FIFA coins from FIFA 19 to FIFA 20. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to FIFA 20 is not launching, it shows 0xc000007b error
Hey @samisyed80 can you try to manually run the VC++ installer from the Origin installation folder - the default location for this folder is C:\Program Files (x86)\Origin From ..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to FIFA 20 Matches not connecting - hung on opponent squad screen
Hey @reallyawesomes let's start by going through the Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to FIFA 20 Ea account problem
Hey @damsptt this is not something which we can assist with on AHQ. The only team who can assist is our account recovery team, please contact them back again with as much info as poss..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to FIFA 20 DATA DESTROYED
Hey @K1ngm3l21 this is a Sony error so the best thing to do is to try the steps suggested on the console and reinstall the game? If not can you try that now to see if it fixes the iss..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to FIFA 20 CRASHES WHEN GOING INTO ONLINE GAME
Hey @santibolt17 it would appear that the issue is with your controller so the best thing to do is to contact the support for the controller to see what they can recommend as we are not able..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game
Hey @MyterioMaestro this is a PS4 error and not an EA one.Sony recommends that you try the following steps when this issue arises: https://www.playstation.com/en-ie/get-help/help-librar..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Error in my bid
Sorry to say @CoyoteAsesino but there is nothing that we can do in instances of accidental bids. We are unable to reverse the action or return the item/coins.Darko
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Error EA server
Hey @seljagh1 if you do not have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Ea connection problems
Hey @nuradil9595 if you are not getting the code then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to EA Live Chat not working
Hey @sge_modeste27 you can contact our live support at help.ea.com. To speak with a chat adviser: Click on your product Origin Then select 'PC Manage my Account' Can't log ..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to EA Help sent me here for someone to help me fix this transfer glitch on web app
Sorry to say @446Brandon446 but there is nothing that we can do in relation to accidental bids, listings or submissions. If you listed an item for less than you intended then there is..
4:30 pm, January 28, 2020 Technical Issues
EA_Darko replied to DualShock 4 Support on PC
Hey @playsuncharted I am not aware of any plans for it but will pass your feedback on to the team.Darko
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Discard in accident Oblak UCL Fifa 20
I'm sorry to say @pilipalikoli but there is nothing that we can do in cases of accidental bids, listings or submissions. We are unable to return the item or reverse the action. Darko
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Did not received my champions weekend rewards
Great to hear that you figured out the issue @peachman2298 and thanks for letting us know. Darko
2:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Changing PSN ID Online, FIFA 20 will work properly?
Hey @DEMY_KSA and @Majkel_T_14 you should not run into any issues that I am aware of in FIFA by updating your Gamertag name. Darko
6:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Cannot trade players
Hey @Yedienoob69 can you let us know on what platform you are seeing this issue and the exact error message that pops up. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Cannot connect to the EA servers on Fifa 20
Hey @theflyingdoormat I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nbs..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Cannot access to my email account
Hey @cksamuel if you are unable to access the account then I would suggest taking a couple of minutes to read this help article and then fill in the account recovery form: https://help...
12:30 pm, January 18, 2020 Technical Issues
EA_Darko replied to CAN NOT START FIFA 20 BECAUSE OF DIRECXT 11 PROBLEM???
I saw this happen with GTAV @meodien0407 and there was something of a workaround which you can try on FIFA. Go to My Documents and find your FIFA 18 folder, open settings.xml ..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Banned account for mass bidding
Hey @BraedenVaile, please do not create multiple threads to discuss the same topic. Darko
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to Accidentaly lost my Futmas Mendy
Sorry to say @ArdaGG10 but there is nothing that we can do in relation to accidental bids, listings or submissions.We are unable to reverse the action or return the item.Darko
2:30 pm, January 14, 2020 Technical Issues
EA_Darko replied to Accidentally bid on a player
Sorry to say @danny_sheedy but there is nothing that we can do in instances of accidental bids, listings, submissions or discards. We are not able to reverse the action or return your coins.Darko..
4:30 pm, January 28, 2020 Technical Issues
EA_Darko replied to 500 Games - Transfer market locked
Hey @oR1337xX and @Haitianuno to open the transfer market you will need to keep playing and exploring all aspects of FUT. It is not possible for anyone to open the transfer market ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to 2200 fifa points not showing
Hey @Subin5550 if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's best ..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to 1 Commentator voice is distraught
Hey @foadi69 I've not noticed any issues with the sound of the commentary. Would you be able to grab m ea video to demonstrate the issue as you are hearing it? Darko
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to "This item cannot be listed for transfer because there was an error"
Hey @Daved_Madriz you should be able to fix this by logging back into your console.When you last finished playing on your console did you exit out of FIFA and then turn it off? Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Cade replied to xp after play squad battles not adding to season progress....ps4
Hi @iaMGingerfindsun,This year you only gain XP from completing objectives, not from playing matches. -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to xbox one controller not working on fifa 20
Hi @haiiiiiiikal,You should be able to play without issue on PC without x360ce. Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to why do EA ask everyone to run a UO Trace to easo.ea.com ??
Hi @Mr_Giallorossi,The UO Trace connects to a server in our network that's low traffic, it's sole purpose is to test your overall connection to our network; it is not to test your connection to FIFA. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to why are the ea servers always going down every 3 days
Hi @bozoman134,Are you having trouble connecting currently? There was a spike in traffic about 30 minutes ago but I'm not showing an outage. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to why am i not able to find any opponent on Fut Champions weekend league
Hi @sebascalde,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to weekend league win not counted
Hi @taxx1017,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to weekend league robbed my points but didnt let me in
Hi @mars10x,Your transcript was removed as it contained account security information. Your account redeemed access to the Weekend League that began on December 6th and played 2 games, you have not red..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to we are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @calvinli9461,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to unable to connect to EA server
@r3137 In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Syria and Ukraine (Crimea region). -EA_Cade ..
11:30 am, January 7, 2020 Technical Issues
EA_Cade replied to ultimate team server problem
Hi @HUSEYIN_VARTOLUU,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-..
9:30 pm, December 10, 2019 Technical Issues
