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EA_Cade replied to Can't connect to ea server after updating PS4 version 7.50
Hi @naveed007777,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Can someone help me please!
Hi @andrewgilbert11,Looks like your club was deleted, you'll need to reach out to an advisor and let them know the name of your deleted club (not squad) and when you last played with it so we can assi..
8:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can someone explain the card in my tv ?
Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade
5:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Brightness/muted screen color issue
Hi @iconrad79,Looks like HDR is kicking in or at least attempting to. I'd start with checking your TV/Monitor for a gaming mode or HDR mode and play around with the settings there. ..
6:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Brightness
Hi @Avitbulitay1982,Check your Accessibility settings on the main menu of FIFA 20, looks like you may have one of the colorblind options enabled. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to BSOD Fifa 20 Online (Origin Web Helper)
Hi @GOT_1_OK,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to BANNED FOR NO REASON
Hi @killer_abbz1,Give us a shout on Twitter at @EAHelp so we can get this sorted for you, looks like your issue is account related rather than FIFA specific. -EA_Cade
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Always getting disconnected on pc in rivas
Hi @WackoBracelet85,Sorry for the delay. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-ba..
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Always getting disconnected from Squad Battles.
Hi @iBruuuH,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
6:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to After the update on 11/19/2019 in the Ghost Career instead of emoticons.
Hi @-MaDraDeuS-,It looks to be an up arrow indicating the morale of that player has increased that's overlapping the emoticon. Can you please try deleting the Squad Update file in Customise - Profile ..
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Accounts banned without a reason
Hi @rhvkz,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
5:30 pm, January 11, 2020 Technical Issues
EA_Cade replied to 3 disconnected in a row in WL!
Hi @nafantastico,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to 100 mbit internet connection still too laggy gameplay
Hi @muhenduj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:30 pm, November 13, 2019 Technical Issues
EA_Blueberry replied to PC Error getdeviceremovedreason
@bacchus99 Hey there! There's a variety of things that can lead up to that error and we may need to try a few things out to see what sticks for you. Can you upload a DxDiag so we can firs..
7:30 pm, February 16, 2020 Technical Issues
EA_Blueberry replied to Cant connect to Ea servers in Fifa 20
Hey, FIFA fans.We are currently investigating some connectivity problems with our games, including FIFA 20. Thank you for your patience while we look to get the servers back up and available for you a..
6:30 pm, November 19, 2019 Technical Issues
EA_Barry replied to fifa20
@flookwarayut If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/..
2:00 pm, April 6, 2020 Technical Issues
EA_Barry replied to [Pro Clubs] - Blank screen when going into Pro Clubs
@finleyjenk474 @avass5555 @griffo2010 @Fr000 @harveyblue123 The relevant teams are currently looking into this issue. While that work is ongoing, please try the..
5:00 pm, November 21, 2019 Technical Issues
EA_Barry replied to X box live not working again
@bugzy32bugzy32 There was an intermittent issue with a UK internet provider yesterday which probably explains this. Connectivity looks good from about midnight last night onw..
10:30 am, April 28, 2020 Technical Issues
EA_Barry replied to Something appering on screen FIFA 20
@Kawaii203 Assuming you are on PC, this looks like you have a corrupt video driver. Update or reinstall your video drivers and let us know how you get on, thanks. ..
11:30 am, April 7, 2020 Technical Issues
EA_Barry replied to FIFA 20 crashing on start up
@bluephoenixmedia Temporarily disable your antivirus/malware software and then perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/..
1:30 pm, November 25, 2019 Technical Issues
EA_Barry replied to Error CE-30005-8 Fifa 20 ps4
@newby2288 CE-30005-8 PS4 Error Code: Error occurred while accessing the Hard Disk Drive ("HDD") or Blu-ray / DVD Drive. It looks like your console is having problem..
9:00 am, February 11, 2020 Technical Issues
EA_Atic replied to Unable to connect to ea servers fifa 20
Hey @Mariotapiag Can you take a look at our connective guide and see if that helps out. We do recommend playing on cabled connection over WIFI for better stability. /Atic ..
4:30 pm, November 15, 2019 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Arrenai replied to Banned For Club Name On FUT
Hey there, @Simpzzy. Thanks for your patience. If you need feedback or have questions regarding a sanction on your account, please reach out to our Terms of Service team and they'll be hap..
12:00 pm, November 15, 2019 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:00AM
We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Timestamp of when the ..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Andy replied to I am not getting my weekly pre order packs - Fifa 20
Hey @Bountayee I've taken a look at your account and can see the packs being opened. Your last lot were opened at 2:26am UK time yesterday - rare gold packs. - Andy -
10:30 am, November 24, 2019 Technical Issues
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to fut points not added and customer service always no room available
Hi there, @Zuma192. Do you have a Twitter account? If so, try contacting @EAHelp. They can look into this for you. Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Van dijk missing
Hi there, @MarcdeWit1983. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Th..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Trace report etc..
@BenGrigg5 Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Sokratis lost
Hi there, @shresth17. If you're saying you purchased a player from the Transfer Market and he's now missing, try restarting FUT and see if he shows up. If he still doesn't, open a case wit..
10:30 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Slow gameplay
Hi there, @anasameen84. Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..
5:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Promotions packs missing in FUT20
Hi there, @rajoun99. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..
4:30 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Problem with online friendlies FIFA20
Hi there, @calixmarlon12. It looks like you both play on PS4. Can both of you go to the network settings and tell me what it says for the NAT type?
5:00 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to No replies from EA
Hi there, @Jerseyboys23. Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..
7:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to My fut20 team is gone
Hi there, @robhodges. Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to My fut20 team got hacked and players are sold.
Hello, @SonicM07. Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!
6:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to Missing player error
Hi there, @baryfifa. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost player's
Hi there, @Kartavya123. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
4:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Input delay/button lag/ sluggish gameplay
@jhunze It looks like you've done a lot of troubleshooting already so we should see the videos you have. You can put them up on YouTube or publish them through your console if you used th..
8:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
