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EA_Cade replied to FIFA 20 Squad Battles Win to Loss
Hi @JUVE1987ADP,That's odd, did you happen to notice if the loss actually recorded in your W/L/D record? Has this happened since? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to FIFA 20 PS4 incorrect email address
Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC crash
Hi @Theunger2201,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC Freeze
Hi @ady_98,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
5:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC FUT - Online players not moving
Hi @ALee1410,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
8:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC Controller is detected twice
@geisterspieler2 Hiya, what controller are you using? -EA_Cade
4:00 am, January 13, 2020 Technical Issues
EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG
Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 FPS drop by 10 fps for 1 sec during gameplay
Hi @Blejac09,You might have better luck locking the FPS in the Nvidia Control Panel under Manage 3D Settings, Program Settings - FIFA 20. Make sure you have Vertical Sync set as ON and set Max Frame R..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to FIFA 20 Exits to Desktop with No Error
Hi @mrbluezmanvx9,Sorry for the delay, is this still happening? -EA_Cade
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 Download Error
Hi @sujitDG,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Division Rival rewards mistake
Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 Dempo-Black Screen
@dynamo-fanKyiv wrote: @EA_DarkoI finally launch FIFA 20 Demo! Just install these Windows updates: KB3000850, KB3003057, KB3014442, KB4512938, KB3172614. You may use WSUS Offline Update (method b..
8:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 Crashing after Windows 10 and GeForce Driver Update
Hi @Coach_Jacobs,That's no good, have you already tried rolling back the driver? -EA Cade
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing PC
Hi @GMRI3,Is the game still installing by chance? -EA_Cade
9:30 pm, March 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 Consistently freezing during Online matches.
@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:30 pm, January 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career mode BUG with swapped teams
Hi @vladislav_ysl,Sorry for the delay, does this happen every time you load Europa League standings in that save?Does this happen in all saves or just this one? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 Bug in champions or career mode
Hi @raulespurz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 - Tournament Crashing
@jrtovar99 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game
Hi @MyterioMaestro,Just getting into the office now, thanks for the info! I've passed it up to the FIFA team for investigation. -EA Cade
2:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 09 player
Hi @dante2564,I'm showing that you received and opened the pack for that challenge. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Every mode except UT broken
Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
4:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Error: "We are sorry but there has been an error connecting to FIFA 20 Ultimate
Hi @1987sema007,I'm not seeing any other reports of connectivity issues around the time of your post. Are you still having trouble connecting? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Error when submitting sbc
Hi @jay1official1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Error to open FIFA 20 on PC
Hi @Jonspadeto,Can you ensure you have all available Windows updates installed and let me know if this persists?Also, disabling programs like MSI Afterburner/ Geforce Experience can prevent this from ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Error in career mode 11. aug 2019 (CE-34878-0)
Hi @lamshishen,Are you able to sim passed this date? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Error connecting to FIFA 20 ultimate team - for a week!!!
Hi @abc1217982002,Give it a shot now. -EA_Cade
2:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Error communicating to the servers
Hi @southstandrules,Looks like you may have hit a form of bot detection, it should clear on its own after a period of inactivity on the market. -EA Cade
2:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Error When using the FUT 20 Transfer Market
Hi @ABP-JAKE,That sounds like you may have hit some form of bot detection, if you place a high amount of bids in a short amount of time this can happen. Unfortunately the only option is to simply wait..
3:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to Error Connecting to FIFA 20 while playing a game on PS4
Hi @joao6verde6,Can you grab us a screenshot of your PS4 network screen showing the up/down speeds and NAT type please so I can take a look? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Error 0x8027025a on Xbox One FIFA 20
Hi @Maxamilion2,You're probably going to need to update the console for the game to launch. You can try this first if it's more convenient - from the Xbox dashboard select Settings- All Settings- Net..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Ea servers unavailable
Hi @IDaRrEnMe,Not showing any outages at that time, was this the Title Update release causing your issue? -EA_Cade
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Ea just sending me the same copy and paste email?!
@DTCoster666 If you've already been denied by the ToS team to have the ban overturned there is no further action to be taken, their decision is final on these matters. -EA Ca..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Ea ignoring my case
Hi @decavfc,Have you already followed the steps here http://bit.ly/EALetsTalk? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Ea cant process my result and other connection issues
Hi @mattgodding26,Sorry to hear it what system are you playing on? -EA_Cade
8:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Ea account for online features
Hi @legendc34totynam,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via A..
11:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to ERROR MARKET ULTIMATE TEAM
Hi @pludtron,Sounds like you hit a form of bot detection, were you making a lot of bids just before this happened? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to EA-Server down...agaaaaaain!
Hi @mdthunder,There was no outage at the time of your posting on our side. Are you still seeing connectivity issues now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA servers crashed while I was winning during weekend league and it gave me an L
Hi @abatedhalfling8,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA platform login PSN account display is invalid
Hi @cdsora0410,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA Servers disconnect for no reason during a game
Hi @JacksonMagic101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to EA IS JOKE
Hi @bluenosemac2,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Duplicate Email Bug
Hi @oacbrazil,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Draws when others rage quit
Hi @richie-mccaff,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Downloading
Hi @ambiguosrhino43,Nope, it's tied to your Origin/Gamertag/PSN ID. As long as you're on the same account you're good to go! -EA_Cade
7:00 pm, February 14, 2020 Technical Issues
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Division rivals points not adding up anymore
Hi @Ghyu_kjhtr,Sorry to hear it. Are you fully completing the matches or are you getting a connection error? -EA Cade
10:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Division Rivals is broken.
Hi @ODZI14,Division Rivals only matchmakes you by your current Division and location, it doesn't look into your team overall rating in any way. -EA Cade
5:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Disconnects from servers while playing a match
Hi @Tjs2903,What system is this happening on? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Disconnections FUT 20
Hi @sc0rcher_108,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
10:00 pm, April 9, 2020 Technical Issues
