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EA_Cade replied to Rewards claimed in Fifa 20 companion dissapeared
Hi @jonathan0489,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Reward packs disappearing
Hi @gmorris86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Requesting a refund
Hi @cdreaming,You can use this link http://bit.ly/GGGRefund if your eligible for a refund. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Request to approve change of club name
Hi @GamerOfSmartType,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Removed my team
Hi @BifocalScroll37,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Remove PSN Persona from EA Account
Hi @Itsbrianwithay,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
8:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Random generated Fifa20 Proclub name
@JonoHnatejko Hi. What name are you trying to use? -EA Cade
12:30 am, April 10, 2020 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quitters
Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Ps4 fut and rivals game play speed.
Hi @portvalefanjosh,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
6:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Promotions packs missing in FUT20
Hi @rajoun99,Sorry to be the bearer of bad news, that code had to be redeemed by a specific time to receive all of the content. https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-discl..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Progress failed to reset fut 20
Hi @lesnavreksei,You can only complete objectives once per account, regardless of whether or not you've deleted your FUT and started again. -EA_Cade ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Proclubs name
Hi @vandew_08,Sorry to hear that. What system is this happening on? -EA_Cade
7:30 pm, December 19, 2019 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Pro clubs minor adjustments for ea
Hi @Brian_3305_6w4r,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please help
Hi @waxme56,What system is this on? I'm not showing any widespread connection issues. -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Playes Stats window freezes in game
Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade
7:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Player using glitch in fut champions
Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Player search bug
Hi @waseemabdul7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Player just disappeared from my listing
Hi @alexc096,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to Player Of The Match Announcement Gone
Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Played 2 games. Both disconnected
I'm not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to PlayStation 4 crashing when connecting to servers
Hi @xD_Cheesy,Is the game itself crashing or the entire console? -EA Cade
3:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to PlayStation
Hi @dgriff376,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Personal save issues
Hi @dannmch420,if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your g..
5:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Passing Directions
@Pelimistanblue wrote: LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/', 'lia-vid-J1NW1waTE6nctEZzXlAV0E68pYHUSR82w426h240r982', 'J1NW1waTE6nctEZzXlAV0E68pYHU..
7:30 pm, November 18, 2019 Technical Issues
EA_Cade replied to Packs missing
Hi @pushparaj07,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Pack list overview
Hi @KillerSwed96,You can only view 30 packs in game at a time, you can go through them all in the Web and Companion apps however. -EA_Cade
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to PS4 console comes on by itself..... why?
Hi @shattseek,That sounds like your console may need to be looked at, FIFA won't turn our console on randomly though it may start an update if your console is configured accordingly.Similarly, I've no..
8:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to PS4 - my CM is constantly crashing in various screens
@ikbenmikew Hiya, sorry to hear it. Does this happen in any career mode or just the one? -EA_Cade
9:30 am, November 11, 2019 Technical Issues
EA_Cade replied to PS$ FIFA 20 Online Tournaments bug formation and tactics
Hi @david130585,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this ..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to PS Controller Settings Change Themselves Online (Need Help ASAP)
Hi @fifawizard12321,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to POTM NEYMAR SBC
Hi @TorofelicE2,Sorry to be the bearer of bad news, but those SBC's have clearly marked expiration dates on them. If you didn't complete the SBC in the time frame, you won't get anything returned as y..
7:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to PING POINTER
Hi @Kratasek33,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to PC：Game crashs when loading division rivals opponent's squad
Hi @davidcai1111,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to PC FUT possible GPU failure causing loss of focus on window
@jsbloo That's really odd, can you get me a video of this happening please?Can you also try these steps and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cad..
9:00 am, November 29, 2019 Technical Issues
EA_Cade replied to PC Alt+F4 solution please?!
Hi @themajor47,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Over The Top Season Objective Not Registering
Hey all,This Objective has been replaced as it wasn't tracking properly, thanks for the heads up. -EA_Cade View in thread
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Origin Client Terminated Error
Hiya @aahaan77 Can you run through these steps please: Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..
5:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Origin (PC) career saved game to PS4
Hi @jahinojosaz,At this time FIFA does not support cross save compatibility. -EA Cade
4:00 pm, April 29, 2020 Technical Issues
