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EA_Aljo replied to No connection to servers
Hi there, @guntergina. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
9:30 pm, April 13, 2020 Technical Issues
EA_Aljo replied to New
Hello, @JonMaloney711. If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..
10:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to My transfer market is unavailable
Hi there, @Sir_Abdullah23. Are you still having trouble with this? If so, I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipme..
3:00 pm, June 12, 2020 Technical Issues
EA_Aljo replied to My squad battles keeps disconnecting when I'm winning
Hi there, @robwoo6. Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to My fut20 team is gone
Hi there, @robhodges. Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to My fut20 team got hacked and players are sold.
Hello, @SonicM07. Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!
6:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin
Hi there, @rgoel28. Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Missing pro clubs from disc
Hi there, @ghg093. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
5:30 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Missing player error
Hi there, @baryfifa. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Missing content fifa 20
Hi there, @43david. Are you saying you bought the player and received him, but then they were listed on the market without you actually listing them?
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Menus - FUT
Hi there, @UKbealyUK. I'm really sorry for all the frustration. We should see if we can find out why this is happening and potentially get it resolved. First, are you on a wired or wireles..
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Match Under Review?
Hi there, @Br1anCooke. Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost player's
Hi there, @Kartavya123. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
4:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Lost connection Friday night fut champs
Hi there, @weedougie. Was this the only time you disconnected or does it happen more frequently?
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Log into fut 20
Hi there, @sander070. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Link new ea account to gamertag
Hi there, @LucasOzLygoe. We can't move your gamertag to a different account without verifying ownership. When you move your gamertag to another account, all progress on all EA games is los..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Lag since update.
Hello, @BREAKDANCE80. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
4:30 pm, January 29, 2020 Technical Issues
EA_Aljo replied to Lag in FIFA 20
Hi there, @WizardAK47. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
6:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected after winning in the weekend league
Hi there, @capo143. I'm really sorry for all the frustration with this. Let's see if we can find out what's going on. First, are you on a wired or wireless connection? Also, what system ar..
3:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I’ve been kicked out of 3 fut champs
Hi there, @MINIMAYHEM06. Were these the first 3 disconnects you've had or does it occur more frequently? Also, are you on a wired or wireless connection? Thanks!
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to I’m trying to play ultimate team but it’s doesn’t allow me
Hi there, @khaleqaio. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to Input delay/button lag/ sluggish gameplay
@jhunze It looks like you've done a lot of troubleshooting already so we should see the videos you have. You can put them up on YouTube or publish them through your console if you used th..
8:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to INPUT DELAY
Hi there, @Quinn999999. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to I won a game of fut champs and it froze
Hi there, @capertilla. We're not able to modify records. The best I can do is troubleshoot your connection. That's something we should do if you disconnect frequently.
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to I need help with app fifa20 for mobile
Hi there, @AmayaCristian. This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..
9:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to I got disconnected after a win in FUT Champions
Hi there, @bwein10. Was this the only time you were disconnected or does it happen more frequently?
6:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I got a coin wipe for doing nothing but sniping
Hi there, @GALITSH123. You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I gave Pele by mistake in an Sbc
Hi there, @IchBinCooljfj. I'm very sorry, but we can't refund items that have been accidentally submitted to SBCs since there are multiple warnings you'll be losing those items. Please be ..
7:30 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I don’t understand what is going on
Hi there, @CubanFlow_1999, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to I can’t connect to the servers
Hi there, @bbqrat4dayz. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
6:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to I cant create a new account
Hi there, @al0stora. If you're seeing this message, it means your PS4 has reached the max number of FUT creations on it. We aren't able to add more. Did you happen to purchase a used conso..
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to I can't list players on web app
Hi there, @schmi9l. If you were really busy on the market, it's possible you received a temporary suspension. Were you able to list those players through your console?
6:30 pm, January 28, 2020 Technical Issues
EA_Aljo replied to I can't connect to the AE servers
Hi there, @tnt2k5. Did you disconnect just this one time or does it happen more frequently?
5:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to I Got Hacked
Hi there, @70916666. For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to How do i link my fifa 20 game with the fut20 app?
Hi there, @cruiky61. If you're not seeing your club, it means you're logging in to the wrong account. Make sure you use the same email address that you see at Customize > Online Setting..
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to How do I know if my ban is permanent
Hi there, @mystictoon. Normally, you would receive an email from us stating the details of the ban. You can also contact @EAHelp through Twitter or open a case with a live support adv..
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Hi I’ve finished playing fut weekend League on this account public-stranger5 lin
Hi there, @jesusisGODwithus. Unfortunately, we're not able to modify records. The best I can do is troubleshoot your connection. If you frequently disconnect, we should go through those st..
3:31 am, June 2, 2020 Technical Issues
EA_Aljo replied to Help
Hello, @51736255278. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Hacked!
Hello, @PureBrad. I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..
4:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Hacked ultimate team
Hi there, @zeko2599. You can get some help with hacked accounts by following the instructions in this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin..
4:30 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Got transfer market banned
Hi there, @UnclaimedCord34. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Getting kicked out of games
Hi there, @GSUK2. Do you only disconnect in Weekend League or does it happen at other times as well? Also, are you on a wired or wireless connection?
6:30 pm, June 19, 2020 Technical Issues
