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MadRedPirahna replied to Unbelievable game delay and button lag !!
Hey @loma001 Sorry to hear you're experiencing connection issues.That's called speed up lag and it's caused by packet loss. In your UO Trace you can see the % loss column, those need to be at 0 o..
11:00 am, June 23, 2020 Technical Issues
MadRedPirahna replied to Unable to Login with my son's account
Hey @TwinsBroJedi When setting up a child account, you will get the following message: While you can use Origin to launch and play your favorite games, please note that this limited access a..
2:00 pm, June 19, 2020 Technical Issues
MadRedPirahna replied to Ultimate team connecting error
Hello @4lxni42p4sdr Check the following links for connectivity setup and troubleshooting: http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic &nbs..
4:00 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to Transfer market ban - TOS?
Hey there! The absolute quickest way is to check EAHelp on Twitter. That being said, the forum is also a great place to highlight & provide information about issues, particularly application bugs...
11:00 am, June 22, 2020 Technical Issues
MadRedPirahna replied to Transfer market ban
Hey @Josh273165 We are unable to assist with account-based issue on AHQ. As Cade said You need to wait for the Terms of Service team to reach back out to you.
6:00 pm, June 20, 2020 Technical Issues
MadRedPirahna replied to Transfer Market Locked
Hey @jokowiout There isn't anything we can do I'm afraid.You simply need to just keep playing FUT 20 and eventually you should gain access to the market on the web app. There's no set time frame ..
9:00 am, June 25, 2020 Technical Issues
MadRedPirahna replied to Totw upgrade
This is some kind of bug. We can't help you here. Please contact EA support. https://help.ea.com/
6:00 pm, December 30, 2019 Technical Issues
MadRedPirahna replied to Signed out automatically
Hey @messidg90 Sorry to hear about the connection issues you're experiencing. I would suggest trying these steps:https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xb..
2:00 pm, June 22, 2020 Technical Issues
MadRedPirahna replied to SUBMITED GOLD MENDY AND FUTMAS MENDY GONE?
Unfortunately, you can't recover cards from SBCThanks.-----------------------------------------------------------------------------------------------If a post Answers your question please click on Acc..
9:30 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to SBC CLEAR SQUAD ON COMPANION APP SUBMITTED SQUAD
@wcs425This is some kind of bug. We cannot help you with that here. Please contact Game Adviserhttps://help.ea.com/
6:30 pm, December 30, 2019 Technical Issues
MadRedPirahna replied to Rewards of fut champions not coming
Rewards are sent out the Thursday at 0800 UTC.If you're still missing content you'll need to speak with an advisor.Click the following link to get started: https://help.ea.com/en/contact-us/For help w..
4:30 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to Recover player FUT20
Hey @aliffsalihin Have you had a chance to try recovering him by using this tool?Thank You!/MadRedPirahna
2:00 pm, June 25, 2020 Technical Issues
MadRedPirahna replied to Progress is not saved even after pressing save and quit in career mode
Hey @saarinfinity Do you have much space left on your Hard Drive?The only thing I can suggest is double checking that you have the correct save selected when you're loading it.Thank You!/MadRedPi..
9:00 pm, June 24, 2020 Technical Issues
MadRedPirahna replied to Problems
@Proodos77 Problems may be on your side too.On what platform do you play? Please try steps in this links ( Choose your platform): BasicTroubleshooting Advanced Troubleshootin..
7:00 pm, December 30, 2019 Technical Issues
MadRedPirahna replied to Problem conecting to the Ea. Server
Hey @danielgreate Sorry to hear you're experiencing connection issues. Here are some steps you can try:https://help.ea.com/pl/help/console/connection-troubleshooting-advanced-playstation/The..
10:30 am, June 23, 2020 Technical Issues
MadRedPirahna replied to Pro clubs disconnection
Hey @utopiaking12 Sorry to hear about that.What platform is this on? Make sure that you've restarted your router/modem.Please also make sure that you've opened/forwarded the Ports ..
10:30 am, June 24, 2020 Technical Issues
MadRedPirahna replied to Points!
Hello @joshuaRiggs95 ! Many people report similar problems. If your order is not processed within 48 hours, you should contact support and apply for a refund: https://help.ea.com/e..
12:30 pm, December 28, 2019 Technical Issues
MadRedPirahna replied to PC crash when viewing pack catalog
Hello @MidsizeBuffalo Sometimes game files can become corrupt or create issues. Especially after incomplete downloads/installation or game updates, problems can start occurring.Try repairing your..
10:30 am, June 28, 2020 Technical Issues
MadRedPirahna replied to PC controller issues (online only)
@peeeetri The only official controllers supported are the Microsoft produced Xbox One & Xbox 360 controller. Could you try deleting the file called settings out of the FIFA 20 folder inside t..
1:30 pm, June 20, 2020 Technical Issues
MadRedPirahna replied to Online season lost points due to EA Servers!
Hello @sahil092006,Unfortunately, it is not possible to refund the points.Take a look at Connection Troubleshooting Guide - HEREAlso check more advanced steps for PS4 - HEREYou can speak with a Game A..
6:30 pm, June 10, 2020 Technical Issues
MadRedPirahna replied to My fifa 20 stop updating
Hey @shooterneel Here's what I would try at this stage (just click the links): Manually unistall OriginClear your Origin Data cacheRun CCleanerAfter all that's been done you can reinstall Or..
4:00 pm, June 30, 2020 Technical Issues
MadRedPirahna replied to My FUT acc was hacked
Hey @Alielsaka_Ozil11 If you suspect someone has hacked your account, please use the steps in this article on EA Help Page: https://help.ea.com/en-gb/help/account/i-think-somebody-hacked-my-origi..
5:00 pm, June 21, 2020 Technical Issues
MadRedPirahna replied to My FUT CLub hacked
Hello @MMD0302006 I'd check out this article which shows you how to re-secure your account and how you can report any missing content.Thank You!/MadRedPirahna
6:00 pm, June 24, 2020 Technical Issues
MadRedPirahna replied to Multiple Errors EA and Fifa 2020
Hey @TwistedP00ner Sorry to hear that.Have you already triead clearing cookies or another browser?You can also choose to contact an EA game advisor through social media:- Twitter- FacebookThank Y..
5:30 pm, June 28, 2020 Technical Issues
MadRedPirahna replied to Mon compte est banni
At the moment the following languages are supported on Answers HQ: EnglishDeutsch Español Français Русский форумPortuguêsJezyk polski Italian NederlandsFeel fre..
1:30 pm, June 21, 2020 Technical Issues
MadRedPirahna replied to Missing player
Hey @scotishlions In the case of missing content, please speak with a Game Advisor through the contact site. They will be able to provide you with assistance.Click the Following Link to get start..
8:00 am, June 22, 2020 Technical Issues
MadRedPirahna replied to Missing cards on fut
Hey there,For missing content, We would advise that you open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/ or contacting @EAHelp through Twitter. They'll we able look..
2:00 pm, June 20, 2020 Technical Issues
MadRedPirahna replied to Missing Player
Hey @marcomessi17 If the player is still missing, and if you haven't already, please speak with the Support Team through the contact us site here. They will be able to open a case to investi..
10:00 am, June 24, 2020 Technical Issues
MadRedPirahna replied to MICHAËL ESSIEN 87 Card
@Dapster1993 There are 3 diffrents icons variants of him.Here is the picture. ..
7:00 pm, December 30, 2019 Technical Issues
MadRedPirahna replied to Lost packa
Hello,If you're missing content you'll need to speak with an advisor:https://help.ea.com/in/You can also contact @EA Help on Twitter
4:00 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to Lost draft token
Hello @XKarenexX,If you have connection problems please try Connection Troubleshooting Steps. You can request your draft token HERE.Hope this will help you!
6:30 pm, June 10, 2020 Technical Issues
MadRedPirahna replied to Losing connection to EA Servers. Help!
Hello @dymd3z,On what platform do you play?Ethernet cable will give a more stable connection.You should also try troubleshooting steps in the following articles:https://help.ea.com/article/connection-..
9:30 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to Latency weakness
Hello @sady793 On what platofrm do you play?If the game is showing latency issues on FIFA 20, I would recommend giving our connection troubleshooting a try to see if it improves the connection.ht..
8:00 am, June 19, 2020 Technical Issues
MadRedPirahna replied to LAG!
Hey @K7EVG We will try to find out what can cause this problem. Are you on a wired or wireless connection? Also, What platform are you playing on?
9:30 pm, June 21, 2020 Technical Issues
MadRedPirahna replied to Kicked out of Fifa 20
Hello @Stingin_Roger67 This applies to career or online game?For online games I'd recommend trying the steps found in this article to help prevent this from happening in future. If you are g..
1:30 pm, June 27, 2020 Technical Issues
MadRedPirahna replied to Keeps saying I have the wrong password
@lgbtisnotforme Sorry for the delay. Please speak with a Game Advisor through the contact site. They will be able to provide you with assistance.Click the following link to get started: https://h..
12:00 pm, June 19, 2020 Technical Issues
MadRedPirahna replied to Jamie
Hey @jammy196044 Sorry to hear about this. Are you on a wired or wireless connection? Also, What platform are you playing on?
9:30 am, June 21, 2020 Technical Issues
MadRedPirahna replied to INSANE DELAY-Slow gameplay
Hey @dzenys95 I'm sorry this is happening to you. The best thing i can advice is to play on wired connection. To reduce some delays try playing on non-rush hours as playing when too many people a..
12:00 pm, June 11, 2020 Technical Issues
MadRedPirahna replied to INSANE DELAY IN WL, RIVALS AND DRAFTS
Hey @Atahann17 We will try to find out what can cause this problem. Are you on a wired or wireless connection? Also, What platform are you playing on?Let's start with power cycling. Turn off your..
5:00 pm, June 21, 2020 Technical Issues
MadRedPirahna replied to I got hacked and lost 500k
Hello @ytyt566yhhgtj,Sorry to hear about this.If you haven't already, please speak with an EA Adviser through the contact site here. They will be able to look into your issue and provide yo..
6:00 pm, June 10, 2020 Technical Issues
MadRedPirahna replied to I can not connect to ea servers on fifa 20
Hello @JohnTerryslip69 On what platform is this on?Also, what exactly have you tried to solve it?Thank You!/MadRedPirahna
5:00 pm, June 27, 2020 Technical Issues
MadRedPirahna replied to I Lost a mid-icon
Hey @TEMP0xGAMING How did you exactly lose him?Thank You!/MadRedPirahna
2:00 pm, June 24, 2020 Technical Issues
MadRedPirahna replied to I GET DISCONNECTED FROM RIVALS MATCHES AND COUNTS AS A LOSS!!!
Hey @jorgetaylor15 On what platform do you play?If you are playing wireless , test by Ethernet cable and see if it still disconnects first. Thank You!/MadRedPirahna
9:30 am, June 26, 2020 Technical Issues
MadRedPirahna replied to How to reteive sold or traded players/teams.
Hey @sonequinox Sorry, but all SBC submissions are final. Here we are unable to help you with this.Your players were quick sold or sold on transfer market?You can't retrieve players sold on trasf..
6:30 pm, June 29, 2020 Technical Issues
MadRedPirahna replied to Hi i had a problem where they blocked the web app
Hello @ahmeddieff, The best thing to do is speak with one chat support advisers who will be able to take a look at the ban and advise you further.The process to contact ToS team can b..
4:00 pm, June 18, 2020 Technical Issues
MadRedPirahna replied to Help me
Hello @BifocalScroll37 If you get hacked the first thing in my opinion you should do is to reset your secret question on that original account. Hopefully you can do so. If ..
1:00 pm, December 27, 2019 Technical Issues
MadRedPirahna replied to Hacked acount now banned
Hello @harsin3000 Sorry to hear that.Unfortunately here on Answers HQ, We cannot help you with this problem. You will need assistance from EA Support.If you believe that your account has been com..
2:30 pm, June 26, 2020 Technical Issues
MadRedPirahna replied to Hacked account
Hello @danilodzz To contact EA ToS team please follow these steps: 1. Visit https://help.ea.com/en/ 2. Choose "Help with a game" 3. Choose FIFA 20 4.&nbs..
4:00 pm, April 28, 2020 Technical Issues
MadRedPirahna replied to Hacked
Hello, @RRkeKoke1 Just like @EA_Cade said, if your account got hacked please make contact with an EA Game Advisor via https://help.ea.com/en/contact-us/ or at @EAHelp on TwitterF..
6:00 pm, April 28, 2020 Technical Issues
MadRedPirahna replied to Gameplay issues
Hey @yossi06 All what I can advise you:If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.https://help.ea.com/en-us/help/faq/repor..
8:00 am, June 19, 2020 Technical Issues
