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EA_Cade replied to FUT comunication error
Hi @pludtron,That sounds like bot detection, were you making a lot of bids just before this happened? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT companion App
Hi @semirsanel1180,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to FUT club deleted.
Hi @bigGucciso5a300,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FUT chip shot error
Hi @Royce2949,Make sure the Chip clears the goalkeeper, you can't chip into an open net for the objective. I've also heard that the ball has to land inside the net, it cannot bounce/roll into it. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to FUT champs problems
Hi @bighoss9595,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
4:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FUT champs not showing all wins/games
Hi @r4yling,I'm showing that you've only played 3 games so far this FUT Champions, 2 wins and a loss. -EA_Cade
8:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to FUT champs loss
Hi @CarlitoRNS,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
6:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT championship lag
Hi @guyzino,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT champions kicking me off
Hi @majesticdrip9,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT champion - losing connection
Hi @Ezquerro11,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT captcha not showing up
@PixieTweek Sorry for the delay, is this still happening? -EA_Cade
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to FUT and Division Rivals: Game disconnects loading the final statistics
Hi @leoheidji,I wouldn't recommend DMZ'ing your PC connection for security reasons. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Weekend League not working
Hi @KrisDesiigner,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to FUT Weekend
Hi @Blixten0408,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to FUT WEB APP
Hiya, @TamirEilon2828 Are you logging in with the same information seen here in game? -EA Cade
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to FUT Verified Registration Issue
Hi @kalsemarii,You can reach out to the Competitive FIFA team directly at eafifaleagueops@ea.com for assistance on this, we have no insight to this data on AHQ I'm afraid. -EA..
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to FUT Transfer market
Hi @hallja7,Does this happen every time or only after you place several bids? -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to FUT Transfer Market Processing Problem
Hey all, If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to FUT Transfer Market Captcha Issues
@JK93Fifa I'm not showing anything going on with your account. It's possible that you've hit a bot detection measure and just need to wait it out. -EA_Cade
11:00 pm, November 16, 2019 Technical Issues
EA_Cade replied to FUT Squad Battles XP not adding up
Hi @MissionPuppet61,Have you refreshed your opponents? Those games that you didn't play count up towards your 40 games. -EA_Cade
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT Seasons Weekly Objectives
Hi @redicerastaman,Unfortunately not. Once they expire you won't be able to play them again. -EA_Cade
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT Problem
Hi @WelshSliceOfLife,If your squad has reverted to a Concept squad you've most likely submitted someone in your Reserves in an SBC. As for the settings reverting, what settings exactly are you referri..
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to FUT Friendly Mode Crash PS4
Hi @jpe2111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
9:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Founder but Club Vanished moving to FIFA 20
Hi @KingKab20,Your FUT club only had three games played on it for FIFA 19, that's why you didn't get returning user rewards or your EST date carried over. -EA_Cade ..
8:30 pm, November 17, 2019 Technical Issues
EA_Cade replied to FUT DRAFT ONLINE ERROR
Hi @Bandi_Wayne,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT DRAFT
Hi @Dadacr72005,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to FUT DISCONNECTION ISSUES
Hi @pellinski,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other playe..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Champs reg
Hi @DAVE-HUNTER-88,I'm showing you redeemed access Saturday and played no games during the Weekend League. -EA Cade View in thread ..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT Champs disconnection
Hi @Cudder808,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT Champs Points not reedemed
Hi @Vodril,The deadline for points redemption is on Saturday at 0700 UTC. If you redeemed points on Friday of last week they were for that Weekend League. -EA_Cade
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to FUT Champs Opponent Quit but I get Loss
Hi @MrGrandCru,That would indicate that you were the party that dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champs Disconnect during win
Hi @Ghostbeezy,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champs
Hi @itsgreig123,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champions game not updated
Hi @simonexxx288xxx,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FUT Champions Rewards problem
Hi @afudgingabro,Weekend League Rewards go out every Thursday at 0700 UTC. -EA_Cade View in thread
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to FUT Champions DC: refund game?
If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is entirely a..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champions Connectivity
Hi @berkdoker,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to FUT Champions - wins not given
Hi @chocolatetruffle,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champion server issues
Hi @mhines17, @dunna888,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT Challenges
Hi @TobyIrving68,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to FUT CHAMPS REWARDS MISSING
Hi @TheDirtyAussie,They went out 5 minutes after your post. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to FUT CHAMPS
Hi @fafa2123,Did the game finish or was it a disconnect? -EA_Cade
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to FUT CHAMPIONS REWARDS
Hi @FIDODIDOkhl,Showing you collected them 2 minutes after this post. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS DISCONNECT AND NOT COUNT THE MATCH
Hi @PRESTIGIOUS94,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT CHAMP BUG??
Hi @plachtacek,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FUT 20 web app
Hi @xxBELIKEALEXxx,It looks like you're logging in on the wrong account, if you're logging in with the same information as you are here - there is nothing on this account. See the post here for more i..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT 20 in China
Hi @InsPirE0605,FIFA 20 was not released in China, in China we offer the FIFA Online series. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
