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EA_Aljo replied to DNF
Hi there, @mgts90. How often are you disconnecting from matches? Also, are you on a wired or wireless connection and what system do you play on?
4:30 pm, June 27, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Crashing
Hi there, @Dandwyer17. I'd like you to try power cycling with the instructions here: http://bit.ly/XB1_PowerCycle. Let me know if that helps or not. Thanks!
5:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to Continous disconnects in Fut Champions
Hi there, @carbielo. Do you also disconnect outside of FUT Champions matches? Are you on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Constantly DC's from servers
Hi there, @arthurbf42. Packet loss would be the culprit here. You're getting a very high amount of it. Do you play on a wired or wireless connection? Also, was this test run on the same co..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Connection.
Hi there, @Hollylanexo. I'll try to help find out why this is happening. First, are you on a wired or wireless connection?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Connection trouble
Hi there, @CiqueLoco. Are you still having trouble staying connected to matches? If so, let's see if we can find out why that's happening. First, are you on a wired or wireless connection?..
5:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection issue
Hi there, @0509164436. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection is lost
Hi there, @abood202000. I'll try to help with your connection issues. First, what system are you playing on? Also, are you on a wired or wireless connection? Thanks!
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Connection error
Hi there, @jspald. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Connect Problem
Hi there, @Korhanb12. Try switching your connection to a hot spot. Then, switch back to your normal network and try playing again. Let me know if that helps or not. Thanks!
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Commentary
Hi there, @nicatksalamov. Check your surround sound settings. If you don't have a surround system but have 5.1 or 7.1 enabled, you won't hear the commentary. You need to change it to stere..
9:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Coins
Hi there, @Matty_Reed19. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Tha..
4:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Code not working for free packs for champions edition fifa 20
Hi there, @rhys0484. Which platform did you purchase the Champion's Edition for? Also, did you pre-order or purchase after the game had launched. Also, there are multiple ways to ge..
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Code
Hello, @thegreatesteva18. Can you give me some more details? What exactly is happening?
3:30 pm, February 5, 2020 Technical Issues
EA_Aljo replied to Champs
Hi there, @Euanzoo. For help with banned accounts, please see the following article. Thanks!
6:00 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Captcha Error Not allowing me to play Online FUT Draft
Hello, @pj13x. Can you try connecting to a hotspot and see if the CAPCHA loads? If it does, once you pass it, go back to your normal connection and see if it works.
4:00 pm, January 23, 2020 Technical Issues
EA_Aljo replied to Can’t login to FIFA 20 companion app
Hi there, @yaboyjosh7. What is the message you're seeing when you try to sign in to the companion app? Thanks!
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Can’t get into ultimate team
Hi there, @Haydzcon I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Can’t connect to ea servers
Hi there, @Semsm_007. Are you saying you can't connect to the servers because you don't know the email address for your account?
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Can’t connect
Hi there, @jakepeoples1. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Can’t access my fut Champions rewards in fifa 20
Hi there, @1234556789009 FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks! View in thread
1:30 pm, June 22, 2020 Technical Issues
EA_Aljo replied to Cant connect to Ea servers on console web app or mobile app
Hi there, @CaptnShaneo. I'm not seeing any issues with your account so it's possible this is a connection issue. What is the error that you're seeing?
9:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Cant choose email for connecting ea servers
Hi there, @olelbis. It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Cant buy players on transfer market on FUT 20.
Hi there, @MrRschiller. Were you really busy on the market with placing bids and buying items?
5:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Cannot paly online FUT20 and online seasons using my current router
Hi there, @hakeem-hmt. Let's start with the basics. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes ..
3:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Can't play online with friends (FIFA 2020 PC)
@Smexor23 Can you check what your NAT setting is? It should be open or moderate. If it's strict, this can happen. Thanks!
4:30 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Can't play Online friendlies in FIFA 20
Hi there, @el-proffesor420. I'd like you and your friend to check the online settings screen of your consoles. Can you tell me what it says for the NAT? Thanks!
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't log in to EA in FIFA 20 on PS4!
Hi there, @Auburnrulz2008. We're currently experiencing an issue with our services so you may not be able to connect. Please keep an eye on our official channels for updates. Thanks!
9:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't list players on transfer market in web-app
Hi there, @schmi9l. Are you able to list them on the market using your console?
5:30 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Can't get in to Ultimate Team
Hi there, @noak9797. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Can i get access to werkend league
Hi there, @daryl_dunsmuir. Unfortunately, we're not able to grant Weekend League access. You'll need to earn it through playing. Thanks!
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Camera
Hi there, @minechamp. There are different cameras for different modes. Which one are you trying to change the camera for?
5:30 pm, April 15, 2020 Technical Issues
EA_Aljo replied to Button delay unplayable
Hi there, @eggielfc. I'll try to help with this. First, are you on a wired or wireless connection?
4:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Button delay making game unplayable
Hi there, @christinegoxo. We should go through some connection troubleshooting. However, at the moment, we're experiencing an issue with our services so you may have some trouble connectin..
9:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Button delay has messed this game up now.
Hi there, @Xvfl-nozza007. Normally, we can figure out why you're experiencing so much delay. If you decide to play again, I'd like you to power cycle your equipment with the following..
5:00 pm, February 21, 2020 Technical Issues
EA_Aljo replied to Being constantly disconnected from the servers
Hi there, @CDVBFifa. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Been playing Fifa since 1996, this is my last year I bought this game.
Hi there, @etihan. I'm really sorry for all the frustration! Let's see if we can get this crash to stop happening. First, I'd like you to power cycle your equipment with the following..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Been banned twice for my ultimate team name after not being able to change it
Hi there, @jamieyates04 For help with banned accounts, please contact ToS by following the instructions here. Thanks!
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Banned from transfer market fifa 20
Hi there, @NosMan2017. When did you submit the dispute with ToS? It can take several days to get a response.
3:30 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Banned account - how to solve?
Hi there, @Enzissimo86. I took a look at your account. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They ..
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Ban my transfer market in fifa 20
Hi there, @Moataz-GiO. The only way to get assistance with banned accounts is by using the suggestions in this article: https://help.ea.com/en-us/help/account/information-about-banned..
9:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to BEING KICKED OFF THE EA SERVERS FOR NO * REASON
Hi there, @fadombam514. Unfortunately, we don't have a way to modify records so we aren't able to add a win to your record. Was this the only time you've disconnected or does it happen mor..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to BANNED FROM DIVISION RIVALS?
Hi there, @itswH1te. Did you receive a notice saying your account was banned for violating the Terms of Service?
4:00 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20. To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..
7:00 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Another DNF
Hi there, @garethlambert. Is this happening frequently or was it just this one time since you started playing again over the last couple of weeks?
4:30 pm, April 14, 2020 Technical Issues
