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EA_Cade replied to EA servers disconnect issue
Hi @kingkaki2020,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to EA servers crashed while I was winning during weekend league and it gave me an L
Hi @abatedhalfling8,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA server disconnected. Squad battle lost
Hi @smith_utd1987,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA platform login PSN account display is invalid
Hi @cdsora0410,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA TAKES MY COINS
Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to EA Suspended my account
Hi @tommydingding6,Please check your registered email for further information on this. You can also follow these steps http://bit.ly/ContactAccountDisputes to email the Terms of Service team. We canno..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to EA Support is useless - How to get issue fixed?
Hi @H0pp1e,Sorry to hear this. Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
2:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to EA Stole my FUT and dont care
Hi @casper18sb,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to EA Service Network Problem
Hi @HZS8,Are you getting an error message of any kind? Can you post it here? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to EA Servers disconnect for no reason during a game
Hi @JacksonMagic101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to EA Server disconnected in the middle of a game
Hi @titopouchka,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to EA Please stop it with the negative attitude!
Hi @sebastiannorge,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to EA PLS I GOT DISCONECT N TIME
Hi @MITXOBEM,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to EA Is Scamming Me
Hi @Yospider21,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to EA IS JOKE
Hi @bluenosemac2,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to EA DID A MISTKAE !! PLEASE HELP !!!
Hi @shai18815,What exactly is your issue? -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to EA CRASHED ON ME!!!!!
Hi @Talaleid22,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to EA Account
Hi @xUFz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to EA ACCOUNT
Hi @liamkenney,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to EA
Hi @17Ferney,There is no way to increase "pack luck" as it isn't something that exists. You're guaranteed only what the description on the pack dictates. Reviewing your chat history I'm not able to fi..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to Dynamic Camera
@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to During fifa ultimate team games my players become very hard to control
Hi @iBVENDETz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Duplicate Email Bug
Hi @oacbrazil,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Draws when others rage quit
Hi @richie-mccaff,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Drag back not working with custom controls
Hi @choda996,Wasn't aware of this. I'll see that it gets to the right teams. -EA_Cade
7:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Draft disconnected
Hi @pikaboo112,Sorry to hear that. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Draft Token Request
Hi @TomDac,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
6:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Draft
Hi @BBeni911,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Downloading and applying online squads
Hi @s1siyaz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Downloading
Hi @ambiguosrhino43,Nope, it's tied to your Origin/Gamertag/PSN ID. As long as you're on the same account you're good to go! -EA_Cade
7:00 pm, February 14, 2020 Technical Issues
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Do support tickets always get ignored???
Hi @MurphyG27,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
5:00 pm, February 6, 2020 Technical Issues
EA_Cade replied to Division rivals rewards
Hi @fifaboy21212121,Rivals rewards have all been sent, if you're missing them you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us. -EA Cade ..
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Division rivals points not adding up anymore
Hi @Ghyu_kjhtr,Sorry to hear it. Are you fully completing the matches or are you getting a connection error? -EA Cade
10:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Division rivals points and coins
@Flipery8flop Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Division rivals losing connection to opponents
@Thebearded1dr Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Division Rivals keeps Crashing FIFA 20
@19td19td If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Division Rivals is broken.
Hi @ODZI14,Division Rivals only matchmakes you by your current Division and location, it doesn't look into your team overall rating in any way. -EA Cade
5:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Division Rivals bug, can't walking stops after a couple seconds VIDEO
Hi @SmoelieBoelie,Gotcha, can you ensure you have the latest drivers installed for the controller and let me know if that helps? Make sure all Windows Updates are installed as well please. ..
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Div Rivals sped up & unresponsive gameplay
Hi @gl3w,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing t..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Div Rivals error
Hi @dontmesswitboss,Sorry to hear that. What's the error message say? -EA_Cade
9:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Disconneting Mid game.
Hi @oocraigo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Disconnects my fit champs games
Hi @Migitfin,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
10:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Disconnects from servers while playing a match
Hi @Tjs2903,What system is this happening on? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Disconnections FUT 20
Hi @sc0rcher_108,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Disconnection!
Hi @Zeeguz01,Sorry to hear it, what system are you playing FIFA on? -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Disconnection issues
Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
4:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Disconnection in Squad Battles
@Other0ne Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Disconnection and loss in Fut Champions after a win
Hi @Kailatah,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
7:30 pm, April 25, 2020 Technical Issues
