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EA_Darko replied to Unfair ban
Hey @thimes2692 for any TOS related issues you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/a..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Unable to retrieve account information. Please try again
Sorry for not seeing this sooner @Afshin_Mutd, from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Transfer Market ban
Hey @cssahin if you have a band on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en..
3:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Transfer Market Ban - What to do if EA refuses to remove ban?
You will need to speak to our Terms of Service team in relation to any ban @AristoKalos05. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to TOS team
Hey @fcf13 the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ Click Contact usat the t..
5:00 pm, December 16, 2019 Technical Issues
EA_Darko replied to Submitting SBC
Hey @ActualGB would it be possible to share the full error message as you are seeing it? Generally, these error messages contain information that lets us narrow down the cause of the ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Servers
Hey @marcelleno can you let me know what error message you are receiving? The more info we have the better we can help but if you are having issues with your connection I would s..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to SBC
Hey @ZxIISONIC69 can I ask, to which SBC are you referring? Do you see an error message of any kind? The more info we have the better we can help.Darko
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to My fifa 20 got stuck in intro
Hey @sami_sanak can I ask on what platform you are seeing this issue and have you tried anything yourself to fix the issue? The more info we have the better we can help. Darko
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Low FPS in FIFA 20 low GPU usage
Hey @DerTitanOlliKahn let's start by grabbing a DxDiag so that we can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Once I have tha..
10:00 am, January 22, 2020 Technical Issues
EA_Darko replied to Innocent van
If you have a ban on your account @broodlee1 then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us..
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Game closes after match
Hey @ic0nicttv let's grab a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ The more info we have..
2:30 pm, February 20, 2020 Technical Issues
EA_Darko replied to Fut champions
Hey @Rahmanesy1 you can find all the info related to FUT Champions rewards in this help article: https://www.ea.com/en-gb/games/fifa/news/fifa-19-fut-champions-rewards Darko
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to Fifa 20 setup error
Hey @Tibre19 can I ask on what platform you are seeing this and is it possible to share the error message that you are seeing? The more info we have the better we can help. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Fifa 20 crashing unexpectedly
Hey @GopnikPride are you seeing an error message of any kind when the crash occurs? Let's start by grabbing a DxDiag and take it from there: https://help.ea.com/en/help/pc/how-to..
3:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to FIFA20 not connecting to servers after update and internet improvements!!!
It sounds like you may be having issues with your connection @Getting-them-in. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to FIFA 20 won't launch
Sorry to see that you are having issues @b1cox. Can I ask, on what platform are you having issues and do you see an error of any kind? If on PC can you grab a DxDiag so that we can take a ..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to FIFA 20 Ea account problem
Hey @damsptt this is not something which we can assist with on AHQ. The only team who can assist is our account recovery team, please contact them back again with as much info as poss..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to FIFA 20 Crash trying to save
Hey @amansikri5 are you seeing an error message of any kind when the crash occurs? Let's go ahead and grab a DxDiag so that we can take a look at your system for any issues: https://hel..
4:00 pm, December 9, 2019 Technical Issues
EA_Darko replied to FIFA 20 - Banned From Online
Hey @Blackarat if you have a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/e..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Empty slot
Hey @figueocean36 are you seeing an empty item with no information? Can you grab me a screenshot of just what it is that you are seeing? Darko
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to Division Rivals Issue
Hey @Dardar5556 can I ask on what platform this is happening and do you see an error when the issue occurs? Does the game freeze and crash to the main menu or desktop? The more..
8:30 am, April 1, 2020 Technical Issues
EA_Darko replied to Companion app transfer ban
Hey @Baapstra if you have a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea...
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Coins
Hey @olikucharski having a friend send you coins is a breach of the FIFA 20 Terms that you agreed to when first launching the game. To appeal your sanction you will need t..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Changing EA accounts
You will need to speak to our Terms of Service team @zoomballs. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Can I pay with a VISA Internet Card
Hey @ASSASSINMJS you can find all the info relating to payment methods on Origin here: https://help.ea.com/en/help/account/ordering-payment-information/ For any account or billin..
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to Black screen at launch
Hey @PKB_of_Ghana_Ksi a black screen at launch usually points to an issue with the GPU or system. Let's start by grabbing a DxDiag so that I can take a look at your system: https://help..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Banned from the Tranfer Market
Hey @oliver2569 any TOS related issues need to be directed to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/..
5:00 pm, January 19, 2020 Technical Issues
EA_Darko replied to Banned for no reason
You will need to speak to our Terms of Service team in relation to any TOS issue @JoshWilson77. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/accoun..
12:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Banned by fault
Hey @whiteshadow53200 you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/informa..
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Banned Transfer
You will need to speak to our Terms of Service team in relation to any ban @robinkoalbani. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
5:00 pm, January 28, 2020 Technical Issues
EA_Cade replied to why fifa is quitting suddenly while playing
Hi @vadakumba,Can you give any further information? Is this happening after you score from a cross for instance? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to weekend league robbed my points but didnt let me in
Hi @mars10x,Your transcript was removed as it contained account security information. Your account redeemed access to the Weekend League that began on December 6th and played 2 games, you have not red..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to synchronizing hospitality settings
Hey all, This is being investigated right now, if you are experiencing this please provide the following info:Location:ISPPlatformGamertag/PSN ID. Should look like this:Austin, TXSpectrum ISPPS4 EA_Ca..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to retrieve account information
Hi @NoMercy-0881, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to really wonder .. who has built this system ? Origin Account Problem!!!!!
Hi @bysayk0,The only way to recover an account to which you don't have access to the email address of is detailed below. Again, these are the only steps you can currently take to recover an account. 1..
7:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to login verification issues
Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to i can't access to my Email
Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to fifa 20 wont launch after an update due to corrupt files
Hi @gingerninja0334,I found a few different posts while googling around on this one and they all ended up being dying hard drives or lasers Sony doesn't appear to have an article on this specific erro..
8:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to fifa 20 black screen
Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season
@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Wrong ultimate team om the Companion app
Hi @Nickfifa074,Click the cogwheel on the app and make sure you're logged in with the same info you see here. -EA_Cade
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Wrong login email verification Fifa 20
Hi @KevKipYT,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
6:30 pm, February 6, 2020 Technical Issues
