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EA_Aljo replied to FUT CRASH
Hi there, @PhilchDeluxe. You can check to see if a replacement Draft Token is available here. If you're frequently disconnecting, we should go through some connection troubleshooting. Woul..
6:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to FUT 20 - Can't Connect
Hi there, @mklinke9. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, February 26, 2020 Technical Issues
EA_Aljo replied to FIFA20 CONEECTION PROBLEM
Hi there, @DDDhehehe. Try deleting the Personal Settings file from Customize > Profile > Delete. Let me know if that helps or not. Thanks!
5:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to FIFA ultimate team 20 error
Hi there, @yuvalt1000. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to FIFA points
Hi there, @archee_orynbay. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. T..
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA Points - Store is offline
Hi there, @Player_ka474pte. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA LAGGING SAME MINUTE EVERY GAME
Hi there, @Galatasarayy98. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 input delay and slow gameplay
Hi there, @bajenwille780. I'm really sorry for all the frustration! Let's see if we can find out why you're lagging so much. Do you have a PC by chance? If so let’s find out how your conne..
7:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA 20 NOT CONNECTING TO EA SPORTS, BLOCK SCENE WHEN TRYING TO CONNECT. HELP
Hi there, @TC7531Liverpool. Try connecting to a mobile hotspot. Then, switch back to your normal connection. That should get you past this.
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Full screen issue
Hi there, @UnstopableS_S. Have you checked the visual settings to see if Windowed mode is selected? Also, try taking a look at this thread for some other possible resolutions - https:..
5:30 pm, December 12, 2019 Technical Issues
EA_Aljo replied to Error connecting to FUT20
Hello, @Albies25. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ba..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Ea serves in game play
Hi there, @tenderstephen. I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, what system do you play on? Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA servers do not connect to enable FUT
Hi there, @praduv0809. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to EA servers
Hi there, @xX-Mosh45akes. Thanks for reaching out to us. I'll try to help get this resolved for you. First, are you playing on a wired or wireless connection?
3:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to EA Fifa 20 Ultimate teamconnectivity issue
Hi there, @nicostremy5. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in ..
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft game loss
Hi there, @Thesturnpiplup. You can try the draft token tool to see if your account is entitled to a replacement one here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. If ..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Draft entered with coins, not started, now gone
Hello, @AlexSky7711. Try using the draft token tool to see if one is available. You can find it here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. Thanks!
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft Token
Hi there, @PazCorp. You can check to see if a replacement Draft Token is available here. If you frequently disconnect from matches, we should go through some troubleshooting. Just let me k..
6:30 am, June 23, 2020 Technical Issues
EA_Aljo replied to Draft
Hi there, @sneddon2003. You can go here to see if a replacement Draft Token is available. If you disconnect frequently, we should go through some connection troubleshooting. Just let me kn..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Division Rivals Disconections
Hi there, @Knaves_Wise. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconnects
Hi there, @maximep12. Most likely, switching to a wire is going to help significantly with the disconnects. Can you try that or is your router too far away?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Disconnection from end of game
Hi there, @xstaticxx123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconnected from a game in fut champs And gave me the loss now I cant get gold
Hi there, @benyears. We're not able to modify records. I'm very sorry. The best I can do is troubleshoot your connection. If you're frequently disconnecting, I'd like you to power cyc..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnected FUT Champ
Hi there, @mehaau. We're not able to modify records. The best I can do is troubleshoot your connection. If you're frequently disconnecting, I'd like you to power cycle your equipment with th..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnect in weekend league
Hi there, @menkehorstmichel. We don't have a way to modify your record. I'm very sorry. What I can do is help troubleshoot your connection. If you've been disconnecting frequently, I'..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconection on WL
Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..
3:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Did receive fifa points
Hi there, @Loutfy233. If you're still missing these points, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/n..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Crashing
Hi there, @Dandwyer17. I'd like you to try power cycling with the instructions here: http://bit.ly/XB1_PowerCycle. Let me know if that helps or not. Thanks!
5:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Connection.
Hi there, @Hollylanexo. I'll try to help find out why this is happening. First, are you on a wired or wireless connection?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Connection issue
Hi there, @0509164436. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection is lost
Hi there, @abood202000. I'll try to help with your connection issues. First, what system are you playing on? Also, are you on a wired or wireless connection? Thanks!
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Connection error
Hi there, @jspald. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Connect Problem
Hi there, @Korhanb12. Try switching your connection to a hot spot. Then, switch back to your normal network and try playing again. Let me know if that helps or not. Thanks!
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Coins
Hi there, @Matty_Reed19. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Tha..
4:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Code not working for free packs for champions edition fifa 20
Hi there, @rhys0484. Which platform did you purchase the Champion's Edition for? Also, did you pre-order or purchase after the game had launched. Also, there are multiple ways to ge..
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Champs
Hi there, @Euanzoo. For help with banned accounts, please see the following article. Thanks!
6:00 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Can’t get into ultimate team
Hi there, @Haydzcon I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Can’t connect
Hi there, @jakepeoples1. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Cant choose email for connecting ea servers
Hi there, @olelbis. It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Cannot paly online FUT20 and online seasons using my current router
Hi there, @hakeem-hmt. Let's start with the basics. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes ..
3:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't get in to Ultimate Team
Hi there, @noak9797. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Button delay unplayable
Hi there, @eggielfc. I'll try to help with this. First, are you on a wired or wireless connection?
4:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Button delay making game unplayable
Hi there, @christinegoxo. We should go through some connection troubleshooting. However, at the moment, we're experiencing an issue with our services so you may have some trouble connectin..
9:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Button delay has messed this game up now.
Hi there, @Xvfl-nozza007. Normally, we can figure out why you're experiencing so much delay. If you decide to play again, I'd like you to power cycle your equipment with the following..
5:00 pm, February 21, 2020 Technical Issues
