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EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FIFA20 glitched screen after start button
Hi @reallazy,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA20 Crash PC
Hi @xhxwright,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA disconnected FUT weekend league
Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA Disconnecting 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
6:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA Connectivity 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA 20: An error occurred and your squad was not saved
Hey all, if you get a DNF for any reason and haven't reconnected to FUT since, your players enter a "locked" state, meaning you won't be able to edit your squads or list players until you reconnect to..
8:00 am, December 2, 2019 Technical Issues
EA_Cade replied to FIFA 20 installation in progress
Hi @Aishaa_1303,Hiya, that's indicative of a corrupted install - have you tried deleting the app and then restarting the install? -EA_Cade
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 has not launched since donwloading
Hi @yszeros,That's strange indeed, have you ensured that Origin and FIFA are installed on the same drive? Can you grab a DXDiag for us? http://bit.ly/GatherSystemInfo -EA_Cade..
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training
Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 error PC
@MaurasALAMESSI Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
5:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 doesn't go FullScreen // Borderless Windowed mode stutters
Hi @obzenmc,That's odd, have you tried a clean boot http://bit.ly/Clean_Boot to see if the game launches in full screen after? -EA Cade
9:30 am, April 6, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on match start
Hi @Zachsby,Looks like your video card is crashing, have you updated your drivers lately? -EA Cade
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes before any match after the update
Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashed after update
Hi @AnS2294,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 crash on startup on PC with memory dump
Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Verification
Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Freezes PC
Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 Transfer Market Ban
@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..
10:00 am, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 Stuttering
@AlphaTyphoon Hiya. Nvidia have acknowledged an issue with their latest driver release and are working on a hotfix at the moment. -EA Cade
1:30 pm, April 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Screen Flickering
Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 RANDOM BAN
Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC-buttons configuration issue and sound dissapearing
Hi @cyclone885,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear Have you tried repairing the game by right clicking it in the Origin libr..
6:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC : No Commentary available
Hi @tibo212,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to FIFA 20 LAUNCH ISSUES
Hi @marioss79,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to FIFA 20 ISSUE
Hi @MaestruLacatus,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 FPS drop by 10 fps for 1 sec during gameplay
Hi @Blejac09,You might have better luck locking the FPS in the Nvidia Control Panel under Manage 3D Settings, Program Settings - FIFA 20. Make sure you have Vertical Sync set as ON and set Max Frame R..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing on PC
Hi @broCedric,Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? ..
2:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing after Windows 10 and GeForce Driver Update
Hi @Coach_Jacobs,That's no good, have you already tried rolling back the driver? -EA Cade
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!
Hi @FlukeyLuk3y,Sorry to hear it. Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20
Hi @inmyleague00,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that he..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Error to open FIFA 20 on PC
Hi @Jonspadeto,Can you ensure you have all available Windows updates installed and let me know if this persists?Also, disabling programs like MSI Afterburner/ Geforce Experience can prevent this from ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Error communicating to the servers
Hi @southstandrules,Looks like you may have hit a form of bot detection, it should clear on its own after a period of inactivity on the market. -EA Cade
2:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Error When using the FUT 20 Transfer Market
Hi @ABP-JAKE,That sounds like you may have hit some form of bot detection, if you place a high amount of bids in a short amount of time this can happen. Unfortunately the only option is to simply wait..
3:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to End of my tether with FUT unable to connect
Hi @ntrugby123,Have you tried disabling your Login Verification and then reconnecting to FUT yet?http://bit.ly/Managesecuritysettings -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Ea server pulling through an incorrect email address?
Hi @Irishliamo,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
10:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Ea just sending me the same copy and paste email?!
@DTCoster666 If you've already been denied by the ToS team to have the ban overturned there is no further action to be taken, their decision is final on these matters. -EA Ca..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Ea ignoring my case
Hi @decavfc,Have you already followed the steps here http://bit.ly/EALetsTalk? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to EA servers crashed while I was winning during weekend league and it gave me an L
Hi @abatedhalfling8,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA platform login PSN account display is invalid
Hi @cdsora0410,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA TAKES MY COINS
Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to EA Support is useless - How to get issue fixed?
Hi @H0pp1e,Sorry to hear this. Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
2:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to EA Stole my FUT and dont care
Hi @casper18sb,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to EA Servers disconnect for no reason during a game
Hi @JacksonMagic101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to EA IS JOKE
Hi @bluenosemac2,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to EA CRASHED ON ME!!!!!
Hi @Talaleid22,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to EA Account
Hi @xUFz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to EA ACCOUNT
Hi @liamkenney,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:30 pm, April 9, 2020 Technical Issues
