FIFA 20

Hi @Citymann97,Not showing any issues on your account that would prevent you from connecting. What's happening exactly when you try to load FUT? -EA_Cade

6:00 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Cant buy on the market

Hi @ChefeMaximo,Were you placing a lot of bids before this happened? It sounds like a form of bot detection to me. -EA_Cade

5:00 pm, November 22, 2019 Technical Issues

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EA_Cade replied to Cannot Post on EA Fifa forum

Hi @toshimitzou1,What happens when you try to make a post? -EA_Cade

10:30 pm, November 12, 2019 Technical Issues

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EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one

Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Can't find game on Pro clubs after update

Hi @oliverh4444,What system is this happening on? -EA Cade

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Can't buy players on Fifa 20 Ultimate Team market

Hi @pedrootacuara,What happens when you try to bid/buy on the market? -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Can't Play Friendly with My Friends

Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..

9:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Can't Log in to FUT 20 Web App

Hi @AdamNickly,Sorry for the delay, is this still happening? -EA Cade

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to CAPTCHA server error FIFA 20

Hi @valter-ruben,What system is this happening on? -EA Cade

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Bug In loading screen training player - Carreer Fifa

@maslox31 Sorry to hear that, what platform is this happening on? -EA_Cade

7:30 am, February 29, 2020 Technical Issues

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EA_Cade replied to Ask

Hi @hsasaki5,Sorry for the delay, is this still happening? -EA_Cade

5:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Account Hacked and all my players sold - Support can't support me

Hi @linas21,I'm sorry that this happened to you, unfortunately it appears that when you resumed your case the advisor you spoke with didn't see that it was already escalated to the missing items team ..

10:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Access denied on web app

Hi @Roberooo,Sorry for the delay, still happening? -EA_Cade

6:30 pm, November 21, 2019 Technical Issues

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EA_Cade replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.

Hi @Dude_PJ,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..

5:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to 3 Champions disconnections without network problems

Hi @Evalios68,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

7:30 pm, January 25, 2020 Technical Issues

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EA_Cade replied to 2-1 up in the 117th minute disconnected and lost

Hi @IronCharlstar,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

4:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to * Div Rival

Hi @Goosterrooster2,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

8:30 pm, January 7, 2020 Technical Issues

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EA_Cade replied to (FUT) (Origin) Game freezes when I go on "view packs"

Hi @leandro90455,Sorry for the delay, is this still happening? -EA_Cade

9:30 pm, November 13, 2019 Technical Issues

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EA_Cade replied to ''We are sorry but there has been an error connecting to FIFA 20 Ultimate Team''

Hi @sueltaneltigre,Sorry for the delay, what system is this happening on? -EA_Cade

6:30 pm, November 22, 2019 Technical Issues

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EA_Blueberry replied to FIFA 20 not loading

@kjaskur Hey my friend are you still stuck at the loading screen? If you have any Non-Xbox One devices plugged into the USB slot try removing them and perform a quick power cycle with the..

1:30 am, March 18, 2020 Technical Issues

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EA_Barry replied to Cant connect online for Fifa 20.

@jimbojonesjr1990 @kingxx88 See the following link for info on the possible reasons you are seeing that error message: https://help.ea.com/en-us/help/faq/problems-playin..

10:00 am, June 16, 2020 Technical Issues

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EA_Aljo replied to iulhhihb

Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..

4:30 pm, April 3, 2020 Technical Issues

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EA_Aljo replied to game disconnect when won

Hello, @Hoptune. Thanks for reaching out to us. We don't have the ability to modify your record so we can't do anything about the loss, unfortunately. Was this the only time it happened or..

4:00 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Zero points in Squad Battles

Hi there, @pascalonegames. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can fin..

7:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Winning fut champs games

Hi there, @conor157. I'm really sorry to hear about this. I know disconnects are very frustrating! Let's see if we can get those to clear up. Is it only happening in FUT Champions matches?..

4:00 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team .

Hello, @bombaboy_1993. I'm not seeing any issues with your account. Try going to Customize > Profile > Delete. Delete anything here that is not an offline save file. Let me know what..

4:30 pm, April 30, 2020 Technical Issues

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EA_Aljo replied to Unable to play/complete fut champs fixtures

Hi there, @jamez7784. Was this just happening this last weekend or do you disconnect/lag more frequently? Also, do you play on a wired or wireless connection? Thanks!

6:30 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Technical i

Hi there, @sifunr1. I'll try to help with this. What happens when you try to connect to FUT?

3:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to Sudden internet disconnection

Hi there, @zubz_87. We should go through some connection troubleshooting to find out why this is happening. It sounds like you're on a wired connection, but I want to be sure. Your console..

6:30 pm, May 5, 2020 Technical Issues

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EA_Aljo replied to Squad battles

Hi there, @AWILKINS2011. Did this just recently start happening or have you always had a problem with disconnecting from matches? Also, are you on a wired or wireless connection?

6:30 pm, January 27, 2020 Technical Issues

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EA_Aljo replied to Servers

Hello, @corbanroxx Let's see if we can find out what's happening. First, what system are you playing on? Also, are you on a wired or wireless connection?

6:00 pm, January 2, 2020 Technical Issues

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EA_Aljo replied to Server disconnects after every FUT champions game

Hi there, @3badee10 Are you also disconnecting in other modes or does this only happen during FUT Champions matches?

10:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Serevers and connection are trash

Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..

7:00 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to Sbc issue when sending

Hi there, @jjgamer11YT Are you trying to submit this on the companion app or is it happening on your console?

6:00 pm, April 28, 2020 Technical Issues

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EA_Aljo replied to Rivals disconnection!!

Hi there, @Mimipearce84. I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to Retrieving the traded player

Hello, @harunss88. I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..

4:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Repeatedly disconnected during single player FUT draft

Hi there, @jacob_w4. Is it only draft matches that you're disconnecting from or does it happen in other modes as well?

4:00 pm, March 31, 2020 Technical Issues

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