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EA_Cade replied to Lag issues
Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Lag in Fifa 20
@Teeny_707 Thanks for that, I'll see that it gets to the right teams. -EA_Cade View in thread
12:00 am, January 27, 2020 Technical Issues
EA_Cade replied to Lag and slow gameplay
Hi @marco89na,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!
Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
3:01 am, June 2, 2020 Technical Issues
EA_Cade replied to LOANS
Hi @joesthashow,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to LAGS on FUTS, anyone?
Hi @Mhilal07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Kits problem
Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade
6:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Kit clash on FUT Draft
Hi @mayyy7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
8:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Kicked out of Fifa 20
Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Kicked out of FUT in FIFA 20
Hi @dan_wilcox7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
8:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Kicked off ultimate team
Hi @Jayster200101,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Kicked off FUT server mid game
Hi @tbuttt20,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Kicked me out off server
Hi @MarcusTheKiller4,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the othe..
6:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Kick im champions
Hi @arolisek,Is the game crashing or are you disconnecting? -EA Cade
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Keeps login me out of fut champs and i get losses
Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Keep getting disconnected on season for fifa 20
Hi @8xxxkratosxxx8,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Keep getting disconnected from FUT on FIFA 20
Hi @SYCOEazy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Kamara is shorter in fut 20 than in real life
Hi @SergioHD27,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Just got my account back on Fifa and it’s been hackwd
Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Just been hacked
Hi @dlumsden,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Just Add A Feature To Turn Off Vibration Already!
Hi @JamieTheGee,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Jonathan Viera
Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to James chips
Hi @adamhalvares, The objective isn't bugged if that's what you're getting at, I completed it myself without issue. Make sure the ball is clearing the keepers body and not being chipped ..
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.
Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Items stuck in transfer market
Hi @brock92266,This still happening? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Item stuck on transfercandidate list
Hi @zirom8940,Hello! For content issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to It's not letting me go online
Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to It won’t let me link my Ea account to my twitch account
Hi @jamesandme75,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Issues with Fifa20
Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Issue: Unable to connect to Ultimate Team in FIFA20.
Hey all,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-t..
8:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Issue with updates
Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to Is there any risk in using xbox controller emulator?
Hi @Apollonovich,360ce won't get you banned, however we don't offer support for third party programs like that or DS4Windows. -EA_Cade
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to Is anyone else pitch so bright!
Hi @cole0263,Hiya! Can you get me a screenshot of this please? -EA_Cade
8:30 pm, January 7, 2020 Technical Issues
EA_Cade replied to Invalid Account on XBOX
Hi @FocusShrine,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to International management offer not received
Hi @Aslaan2001,AFAIK the International Offer for Manager Career mode in the Catalog doesn't guarantee that you'll get your managers country as an offer. -EA Cade
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Ingame Audio Channels
Hi @Teknosbeka,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..
10:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Incorrect transfer operation
Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Incorrect result in weekend league
Hi @Sri_balaji1993,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Incorrect Login Verification email
Hey all, To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to In a game, the color of my team's shirt and my opponent's team are the same
Hi @goldspeed1995,I'm sorry to hear that, can you recall what Kit you were wearing so I can get this sent up for review? -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to In Game Leaderboard
What are you seeing in game? -EA Cade
7:00 am, April 26, 2020 Technical Issues
EA_Cade replied to Improvements and suggestions
Hi @a97dps,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Image quality fifa 20
Hi @pigugu,What platform are you playing on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues
