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EA_Cade replied to hac

Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..

3:30 pm, April 17, 2020 Technical Issues

rUtpw
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EA_Cade replied to game lagging pls help

Hi @Haxish4BetterAim,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to game freezing and then speeds up

Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to game freezes in division rivals and record in unaffected.

Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:30 pm, March 31, 2020 Technical Issues

BuXke
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EA_Cade replied to game advisor re opened my case altho i asked the question as a new case

Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to futchamps error

Hi @cheeky-noe,Games don't crash because of a connection issue, are you getting a disconnect or a full crash? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to fut weekend

Hi @Kadefrees,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

7:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to from xbox to ps4

Hi @Marcelo0110,Your FUT club is tied to the platform it was created on, you'll have separate clubs on each platform. -EA Cade

3:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to fitness

Hi @joashrafzarif,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

6:30 pm, January 22, 2020 Technical Issues

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EA_Cade replied to fifa20 closing

Hi @antilatrina33,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearHave you also tried repairing the game by right clicking it in the Orig..

2:00 pm, March 11, 2020 Technical Issues

PXSME
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EA_Cade replied to fifa points and Damaged CD

Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to fifa coins

Hi @yanansskinfade,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, December 12, 2019 Technical Issues

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EA_Cade replied to fifa 20 wont launch after an update due to corrupt files

Hi @gingerninja0334,I found a few different posts while googling around on this one and they all ended up being dying hard drives or lasers Sony doesn't appear to have an article on this specific erro..

8:00 pm, December 5, 2019 Technical Issues

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EA_Cade replied to fifa 20 screen freezez when connecting to ea servers

Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to fifa 20 pc no sound

Hi @deepakprasanna12,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to fifa 20 not starting up

Hey all,   While we're investigating this please make sure that you've already done the following:     Please ensure that your OS is fully up to date. On Windows 10 you can do th..

2:00 am, February 19, 2020 Technical Issues

0bnBk
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EA_Cade replied to fifa 20 not connecting to ea servers problem

Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade

4:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to fifa 20 keeps crash when play FUT - PS4

Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to fifa 20 i didnt receive twitch reward

Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to fifa 20 geforce now too many computers..

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

7:00 pm, April 16, 2020 Technical Issues

ONSdZ
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EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches

Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

6:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to fifa 20 fut champion weekend

Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to fifa 20 frozen

Hi @IleaFlorian,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

7:00 pm, December 13, 2019 Technical Issues

Lnal0
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EA_Cade replied to fifa 20 draft

Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to fifa 20 crashing after latest update

Hi @Versyta123,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to fifa 20 black screen

Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade

10:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to fifa 20 Transfer market ban

Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to fifa 20 ... DOWN ... AGAIN

Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to fifa 20

Hi @Nastynic2008,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to fifa

Hi @jp2ultra2,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps..

7:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to f

Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to ea unable to process reques

@Malek1k94 No worries, reach out to an advisor here http://bit.ly/EA_Contact_Us and we'll walk you through it step by step. -EA_Cade Vi..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to doing

Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to division rivals keeps crashing ps4

Hi @pipe_zamorano,Are you scoring from a cross when you get kicked by chance? -EA Cade

3:00 pm, April 2, 2020 Technical Issues

EUwaG
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EA_Cade replied to div rivals disconnections after win

Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

8:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to didn’t receive my twitch rewards

Hi @soccerkid115,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, February 19, 2020 Technical Issues

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EA_Cade replied to didnt get my preordered packs

@Legenden1999 Hiya, what platform are you playing on? -EA_Cade

12:00 pm, December 16, 2019 Technical Issues

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EA_Cade replied to did not received fifa point

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

1:30 pm, March 21, 2020 Technical Issues

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EA_Cade replied to dear ea i have a probleam in fifa

Hi @Mohd_abw2006,I'm showing that you played all 40 games for the week, you won't earn any points after your first 40 games in Squad Battles. -EA Cade ..

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to couch play crashes

Hi @sezza_w_bd11,That's odd, what system is this happening on? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to controller setting locked on unused

Hi @XxkingkoloxX,Can you get us a screenshot of this please? -EA_Cade

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to connection lost

Hi @ll_Mh_ll,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

5:00 pm, June 8, 2020 Technical Issues

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EA_Cade replied to conmebol swap objectives

Hi @Zed585,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

5:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to cheats on fifa

Hi @redbrick111,Sorry to hear this, if you feel someone is cheating in game you can always report them via the steps here: http://bit.ly/EAReportPlayer -EA_Cade

9:00 am, November 13, 2019 Technical Issues

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EA_Cade replied to change my ea account on fifa 20 ps4

Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to can’t connect to ultimate team

Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..

3:30 am, June 25, 2020 Technical Issues

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EA_Cade replied to cant sync cloud data

Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to cant log in

Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to cant get into ultimate team stuck in blank screen

Hi @Nikot007,Sorry to hear it. What platform is this happening on? -EA Cade

7:30 pm, July 2, 2020 Technical Issues

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EA_Cade replied to cant friendly , only coop in fifa 20

Hi @bagas_dasilva,That usually indicates that one of your privacy settings or NAT types is set too strictly, as this could be either connection we can't really troubleshoot it here but I can give you ..

3:30 pm, February 7, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.