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EA_Cade replied to FIFA 20 Verification
Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 VIP Club
Hiya @ULKA-Tely That program is run by PlayStation, you may want to reach out to their support team on this one. -EA Cade
3:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards
Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade
5:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Team - XP Issue
Hi @BeardedWeirdo94,You only earn XP if you complete an objective, you don't get XP just for playing a game. -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Freezes PC
Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 Transfer Market Ban
@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..
10:00 am, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 Stuttering
@AlphaTyphoon Hiya. Nvidia have acknowledged an issue with their latest driver release and are working on a hotfix at the moment. -EA Cade
1:30 pm, April 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Stuck in pre match training
Hi @OmageC,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persi..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FIFA 20 Screen Flickering
Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 SPEED UP LAG
Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 RANDOM BAN
Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 Play Online
Hi @canerkaleagasi,Are you referring to Friendlies? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 incorrect email address
Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING
Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC-buttons configuration issue and sound dissapearing
Hi @cyclone885,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear Have you tried repairing the game by right clicking it in the Origin libr..
6:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC, online rivals lag
@cutepoison7 Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:00 pm, February 6, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC crash
Hi @Theunger2201,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC Freeze
Hi @ady_98,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
5:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC FUT - Online players not moving
Hi @ALee1410,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
8:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC FREEZING AFTER CHOOSING PROFILE AND DOWNLOADING LIVE FIXTURES
Hi @dareediro,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC : No Commentary available
Hi @tibo212,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG
Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 My over half of FUT team has gone Missing...
Hi @Fatboy_Knogger,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 Low Detailed Quality.
@ItsMe_Mamareza I'm not seeing any issues with the quality in your picture, perhaps you could get me a video? -EA Cade
5:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Freezing mid game
Hi @chromecorleone21,What system is this happening on? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 FUT screen freeze
Hi @larssonka,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 FPS drop by 10 fps for 1 sec during gameplay
Hi @Blejac09,You might have better luck locking the FPS in the Nvidia Control Panel under Manage 3D Settings, Program Settings - FIFA 20. Make sure you have Vertical Sync set as ON and set Max Frame R..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to FIFA 20 Download Error
Hi @sujitDG,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Division Rival rewards mistake
Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 Dempo-Black Screen
@dynamo-fanKyiv wrote: @EA_DarkoI finally launch FIFA 20 Demo! Just install these Windows updates: KB3000850, KB3003057, KB3014442, KB4512938, KB3172614. You may use WSUS Offline Update (method b..
8:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 Crashing on PC
Hi @broCedric,Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? ..
2:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing after Windows 10 and GeForce Driver Update
Hi @Coach_Jacobs,That's no good, have you already tried rolling back the driver? -EA Cade
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
8:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA 20 Controller detected twice
Hi @Mackw0w,Are you using X360 or any third party programs? -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 Constantly disconnected from EA servers
Hi @macunator,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 Consistently freezing during Online matches.
@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:30 pm, January 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Companion App - can't login, verification code never arrives
Hi @scottyb13587,I do apologize that we missed you when you made your original post! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for..
12:00 am, December 10, 2019 Technical Issues
EA_Cade replied to FIFA 20 Career Mode No Prize Money Received
Hi @faizaan1726,If memory serves that prize money is released when the transfer window opens. Did it not do this for you then? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career Mode Freezes/Infinite Loading Screen
Hi @kismilliomos,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to FIFA 20 Bug in champions or career mode
Hi @raulespurz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!
Hi @FlukeyLuk3y,Sorry to hear it. Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game
Hi @MyterioMaestro,Just getting into the office now, thanks for the info! I've passed it up to the FIFA team for investigation. -EA Cade
2:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 - Gold Pack DLC PS4
Hi @mubs123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to FIFA 20
Hi @inmyleague00,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that he..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to FIFA 09 player
Hi @dante2564,I'm showing that you received and opened the pack for that challenge. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to FALSE DNF (v2.0)
Hey there, in a FUT Champions match the player who dropped connection is given the loss. There isn't a way to reverse this or replay the match, we can only try preventing it from happening by strength..
10:30 pm, June 13, 2020 Technical Issues
EA_Cade replied to Every time I connect to the internet via mobile hotspot no online match playable
Hi @anths13apex,Can you connect to your hotspot and then get us a screenshot of the PS4 connection status screen showing your up/down speeds and NAT type? -EA_Cade
7:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Every mode except UT broken
Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
4:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Error: "We are sorry but there has been an error connecting to FIFA 20 Ultimate
Hi @1987sema007,I'm not seeing any other reports of connectivity issues around the time of your post. Are you still having trouble connecting? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
