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EA_Cade replied to Fifa 20 online friendlies problem PC
Hi @BogunTeJebo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 on pc stuttering even at 260fps
Hi @friendlyman33,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 nintendo switch
Hi @katalanos_7gr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 lag in friendly matches only?
Hi @azzac004,Those modes are on dedicated servers, I believe friendlies are Peer2Peer. I would use these steps to ensure you're not on a strict NAT type or a bad WiFi channel http://bit.ly/Connectivit..
12:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies does not work for weeks
Hi @donguyencong,Can you connect to a random Friendly match or is this only happening when you matchmake with your friend? -EA_Cade
9:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to Fifa 20 fitness
@kieranswfc2001 Hiya, what tactics are you using? I'm not seeing any stamina issues on my end. -EA Cade
12:00 am, May 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate team online offsides, fouls, and incorrect stats and FUT in Gen
Hi @cammyss960,Sorry for the delay, usually that indicates an own goal or deflected shot. I'll send this up just in case something is being counted incorrectly. -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 Pause and Delays happen
Hi @leonosm,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZin..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 Nintendo Switch Unable to connect
Hi @krunixx795,Have you linked the accounts? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 - Edit Player Issues
@w44643233 wrote: Product: FIFA 20Platform:PCWhat is your gamertag/PSN ID? w44643233Which mode has this happened in? Kick offWhich part of the mode? Home & AwayHow often does the bug occur? E..
2:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to FUT20 Champs speedup lag
Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FUT20 - Can't defend in Rivals
Hi @gelu05,Sorry for the delay, is this still happening? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FUT online friendlies won't start
Hi @pc20021077,Can you try deleting everything in there that isn't a Career mode save and let me know if you see a difference? -EA Cade
7:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to FUT and Division Rivals: Game disconnects loading the final statistics
Hi @leoheidji,I wouldn't recommend DMZ'ing your PC connection for security reasons. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Weekend League not working
Hi @KrisDesiigner,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to FUT Weekend
Hi @Blixten0408,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to FUT Friendly Mode Crash PS4
Hi @jpe2111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
9:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Champs reg
Hi @DAVE-HUNTER-88,I'm showing you redeemed access Saturday and played no games during the Weekend League. -EA Cade View in thread ..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT Champs Points not reedemed
Hi @Vodril,The deadline for points redemption is on Saturday at 0700 UTC. If you redeemed points on Friday of last week they were for that Weekend League. -EA_Cade
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to FUT Champions Rewards problem
Hi @afudgingabro,Weekend League Rewards go out every Thursday at 0700 UTC. -EA_Cade View in thread
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to FUT 20 Friendlies Issue
Hi @zelziusch,That usually indicates an issue with your privacy settings or that one of you is on IPv6. If you can matchmake with randoms but not that friend specifically one of you is on IPv6 and nee..
5:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA disconnected FUT weekend league
Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.
Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA Disconnecting 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
6:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA Connectivity 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA 20 wont let me invite a friend to game, option is shaded out?
Hi @cdcjunior,What system is this happening on and where are you inviting them from? -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 keep connecting to ea server (PS4)
Hi @reyng02332,Can you try changing your console DNS to the Google or OpenDNS/connecting via hot spot please? Sounds like you aren't able to accept the EULA and TOS agreements for some reason which is..
5:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 Transfer Market Ban
@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..
10:00 am, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 SPEED UP LAG
Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 Play Online
Hi @canerkaleagasi,Are you referring to Friendlies? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING
Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Consistently freezing during Online matches.
@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:30 pm, January 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!
Hi @FlukeyLuk3y,Sorry to hear it. Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Every mode except UT broken
Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
4:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Error with player in pack
Hi @DrewSTaylor,I'm showing that you pulled Kante at 8 AM UTC on the 9th. At that time Defenders were in packs not Midfielders. All TOTY players were released again about 3 hours after you pulled Kant..
6:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Error loading the captcha from the captcha service provider?
Hi @SpykeLaaHD,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Error connecting to FIFA Ultimate Team
Hi @VerruckterHund,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to End of my tether with FUT unable to connect
Hi @ntrugby123,Have you tried disabling your Login Verification and then reconnecting to FUT yet?http://bit.ly/Managesecuritysettings -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Ea just sending me the same copy and paste email?!
@DTCoster666 If you've already been denied by the ToS team to have the ban overturned there is no further action to be taken, their decision is final on these matters. -EA Ca..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Ea account for online features
Hi @legendc34totynam,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via A..
11:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to EA servers crashed while I was winning during weekend league and it gave me an L
Hi @abatedhalfling8,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to EA Suspended my account
Hi @tommydingding6,Please check your registered email for further information on this. You can also follow these steps http://bit.ly/ContactAccountDisputes to email the Terms of Service team. We canno..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to During fifa ultimate team games my players become very hard to control
Hi @iBVENDETz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Draft Token Request
Hi @TomDac,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
6:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Div Rivals sped up & unresponsive gameplay
Hi @gl3w,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing t..
6:30 pm, November 27, 2019 Technical Issues
