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EA_Cade replied to Always getting disconnected from Squad Battles.
Hi @iBruuuH,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
6:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Accounts banned without a reason
Hi @rhvkz,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
5:30 pm, January 11, 2020 Technical Issues
EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin
Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Account hacked by emltmp.com
Hi @VinnySteinburg,The webform you've filled out is the only way to establish ownership of an account if you don't have access to its registered email address. If you cannot sufficiently prove your ac..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Account got hacked. Lost 1.3 million coins.
Hi @svetlqka13,You'll need to contact support at http://bit.ly/EA_Contact_Us via Chat or Phone on this one as the advisor advised you to do. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to ?
Hi @Stratos1401,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.
Hi @Dude_PJ,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to 3 disconnected in a row in WL!
Hi @nafantastico,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to 100 mbit internet connection still too laggy gameplay
Hi @muhenduj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to *SL_MoreThanOneDevicePopup
Hi @Agnemyr91,Can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database first?If that doesn't work - these steps will let you delete your PSN ID so you can re-add it after. Step 1..
4:30 pm, December 24, 2019 Technical Issues
EA_Cade replied to "your squad file does not match that of your opponent"
Hi @KingBeetleJuic,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists?..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to "press start or esc to play the match" doesn't appear before match
Hi @novaranelcuore,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to "Your account does not have required privilege to access feature
@kingdavidd15 I would recommend removing and readding the gamertag via these steps. If that doesn't resolve the issue you'll want to reach out to Xbox support for assistance with your acc..
10:00 pm, April 4, 2020 Technical Issues
EA_Blueberry replied to Webapp/companion FIFA 20 says I don't have a FUT club?
@brianRosmalen You're likely logging into the web app on a different EA account than what your Gamertag/PSN ID is linked to. Here is how to find the email address associated with your EA ..
11:00 am, March 2, 2020 Technical Issues
EA_Blueberry replied to PC FIFA 20 LAGS ON GOOD COMPUTER
Hey, PC FIFA fans!Does this solution fix this for you? We also have some basic connection troubleshooting steps below that help out a lot of FIFA players. If they don't work, please let u..
8:30 pm, February 14, 2020 Technical Issues
EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN
@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..
9:00 pm, December 1, 2019 Technical Issues
EA_Blueberry replied to FIFA 20 not loading
@kjaskur Hey my friend are you still stuck at the loading screen? If you have any Non-Xbox One devices plugged into the USB slot try removing them and perform a quick power cycle with the..
1:30 am, March 18, 2020 Technical Issues
EA_Blueberry replied to FIFA 20 not launching by origin
@satyajit092 Seems like you're on a laptop. It's possible your game is being launched from the Intel card instead of your Nvidia card. Can you go to the Nvidia control panel and add Origi..
3:00 pm, April 8, 2020 Technical Issues
EA_Barry replied to wrong
@jarra_joker @thejarrajoker If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon a..
1:30 pm, February 4, 2020 Technical Issues
EA_Barry replied to how to unlock transfer market on Fifa 20 on
@Seven986 @McCluskeys2005 This likely does not have any relation to any action taken against your accounts last year. More info on how transfer market access works can be foun..
2:03 am, November 11, 2019 Technical Issues
EA_Barry replied to how to unlock transfer market on Fifa 20
@Seven986 @McCluskeys2005 This likely does not have any relation to any action taken against your accounts last year. More info on how transfer market access works can be foun..
5:00 pm, November 13, 2019 Technical Issues
EA_Barry replied to fifa 20 crashing pc
@Norbert9907 Use the following app to check if your CPU or GPU is overheating: https://www.ccleaner.com/speccy/download/standard Did you upgrade the video card but not..
3:00 pm, April 10, 2020 Technical Issues
EA_Barry replied to ea sports login with wrong email
@richardkidin If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more ..
1:30 pm, January 28, 2020 Technical Issues
EA_Barry replied to account hacked help Ea please
@rooney10402 Please see the following link for info and steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ ..
2:00 pm, June 16, 2020 Technical Issues
EA_Barry replied to abdahtf
@AlexJJ35 No, you cannot do this. PS and PC are separate platforms and so the games do need to be purchased separately. Thanks. ---------------------------..
3:30 pm, January 27, 2020 Technical Issues
EA_Barry replied to [Pro Clubs] - Blank screen when going into Pro Clubs
@finleyjenk474 @avass5555 @griffo2010 @Fr000 @harveyblue123 The relevant teams are currently looking into this issue. While that work is ongoing, please try the..
5:00 pm, November 21, 2019 Technical Issues
EA_Barry replied to [Edit - Admin]. don’t know what to do.
@Pedrodnl You can check if your game qualifies for a refund using the information here: http://help.ea.com/en/article/returns-and-cancellations/ Thanks. --..
2:30 pm, November 19, 2019 Technical Issues
EA_Barry replied to Your account does not have the required privilege to access this feature- DR
@jdf1971 Check that your XBL Gold subscription is active Check you are using an adult account It is possible your account may have been actioned (banned) by Microsoft. ..
10:00 am, February 19, 2020 Technical Issues
EA_Barry replied to Why the hell the Xbox One version doesn't load our Personal Settings?! :(
@Duromeco Can you please try the following steps and let us know how you get on, thanks. https://answers.ea.com/t5/Technical-Issues/Personal-settings-1-failed-to-load/m-p/8309988#M..
2:00 pm, November 16, 2019 Technical Issues
EA_Barry replied to Used EA origin code
@puska06 Make sure you are logging in to the correct Origin account. If you are sure you are doing that, contact us as below and we can check your account, thanks. Click the..
2:00 pm, January 20, 2020 Technical Issues
EA_Barry replied to Unknown email address on EA account
@dodger1411 CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get..
1:30 pm, January 8, 2020 Technical Issues
EA_Barry replied to Unable to login to play fifa
@JoshyBois CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get ..
3:30 pm, January 16, 2020 Technical Issues
EA_Barry replied to Someone has broken in my FUT 20
@Lexarced @Krama4FIFA Please see the following link for steps to take on this, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-ca..
3:00 pm, April 24, 2020 Technical Issues
EA_Barry replied to Scam for FIFA coins
@footballfrank34 Please see the following link for steps to take: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ T..
2:00 pm, April 1, 2020 Technical Issues
EA_Barry replied to Russian text messages with a security code?
@Im0003 Well, it seems like Login Verification is doing its' job and is preventing unauthorised access. You can check the following link to be sure you are availing of all av..
11:00 am, April 9, 2020 Technical Issues
EA_Barry replied to Reducing input lag
@spinacz14 A couple of specific steps you can try: Open the NVIDIA control panel, Adjust image settings with preview, select Use my preference emphasising, move the slider all the ..
2:00 pm, January 27, 2020 Technical Issues
EA_Barry replied to Pro Player card
@Jimmyodono Your Agent or PR people can contact us directly and we can probably get you your Teal Pro Player card, thanks.
3:00 pm, April 29, 2020 Technical Issues
EA_Barry replied to PS4|Cannot connect to ea servers
@shubhamjosh227 Try using Google Public DNS: https://developers.google.com/speed/public-dns/docs/using http://help.ea.com/en-us/help/faq/connection-troubleshooting-basichttp://help..
10:30 am, May 6, 2020 Technical Issues
EA_Barry replied to No commentary
@Bradhuang05 Check that you have your console audio set to Linear PCM and 2ch. Stereo: https://manuals.playstation.net/document/en/ps4/settings/audiooutput.html Thanks..
11:00 am, April 17, 2020 Technical Issues
EA_Barry replied to My log in information isn’t me. How do I change my account email
@freakytikitommy9 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with m..
10:30 am, April 21, 2020 Technical Issues
EA_Barry replied to My fifa account got hacked and used for coin transfer but no advisor could help
@Promaster35 References to that website removed so as not to tempt players into a situation that could end up like yours. If you suspect your account may have been compromised, ple..
2:00 pm, November 19, 2019 Technical Issues
EA_Barry replied to My acount got hacked
@0256763467423 Please see the following link for steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ ..
2:00 pm, April 17, 2020 Technical Issues
EA_Barry replied to My account was hacked
@aenarathip Please see the following link for steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ ..
12:00 pm, May 1, 2020 Technical Issues
EA_Barry replied to My account got hacked.Is there any way that I can get my stuff back?
@Majomgyerek34 Please see the following link for info and steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now ..
5:00 pm, November 24, 2019 Technical Issues
EA_Barry replied to My FIFA 20 game has been hacked, all of my players have been sold and coins have
@faisalh789 Please see the following link for info on how to proceed, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now ..
6:00 pm, January 20, 2020 Technical Issues
EA_Barry replied to Mid Icon SBC Reward
@Spaniard95 We will not be able to do that for you, sorry.
9:30 am, April 7, 2020 Technical Issues
EA_Barry replied to Login verification
@blakz08 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..
2:30 pm, January 18, 2020 Technical Issues
EA_Barry replied to I need help
@TommySalami9618 We do not currently have phone support available, please see the following post for info on our support capabilities and changes during the pandemic. https://answe..
2:30 pm, April 23, 2020 Technical Issues
EA_Barry replied to I have a random EA account pop up when first loading up FIFA20
@danbriault93 CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll g..
10:30 am, January 7, 2020 Technical Issues
EA_Barry replied to I HAVE BEEN BANNED FROM TRANSFER MARKET BY MISTAKE ! what should i do ?
@darhob If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/inform..
4:30 pm, February 23, 2020 Technical Issues
