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EA_Cade replied to doing
Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to div rivals disconnections after win
Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to can’t connect to ultimate team
Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..
3:30 am, June 25, 2020 Technical Issues
EA_Cade replied to cant sync cloud data
Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to cant log in
Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to cant connect to ea servers , disconnect during game pc
Hi @general-mps,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to can't connect to EA servers FIFA 20
Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to camera bug help
Hi @Versyta123,Hiya, what stadium is this happening in? Does it persist if you change the stadium? -EA_Cade
6:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to but EA Help isn’t even available here what do I Do??
Hi @MoRyad,Can you try setting your region to the US here http://bit.ly/EA_Contact_Us and trying again please? -EA Cade
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update
Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..
11:30 am, June 16, 2020 Technical Issues
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error
Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer
Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..
2:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Your account has been disabled
Hi @patelvis21,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
1:30 pm, June 17, 2020 Technical Issues
EA_Cade replied to You lost connection to your opponent.
Hi @mirelionut95,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Xbox One Controller not working properly on PC Fifa 20
Hi @Bachmann360,Make sure you don't have any programs like X360ce or DS4 r the like running as well, the Xbox One controller is natively supported by Windows 10 and doesn't require them. ..
4:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Wrong rewards / division rivals
Hi @dogukankoss,Did you go up a full Division this week? If you started the week in Division 5 and then promoted to Division 4 your rewards are capped at the highest Division 5 reward tier. ..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Wrong login email verification Fifa 20
Hi @KevKipYT,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
6:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Worse connection in friendlies than rivals
Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Won’t let me connect to eas fc servers
Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.
Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Windows crashes when loading the game.
Hi @goedendag21,Hiya! Can you grab us a DXdiag so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
9:00 pm, December 6, 2019 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Why the power shot (L1 button) freekick doesn't work in pro club?
Hi @Alanfbm1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Online Pro 1. Then let me know if this persists? ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Why is there an "@emltmp" email on my verification page for online options???
@Carlosdeguzmanjr Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Why doesn’t Two Buttons work in weekend league, I can’t play long balls
Hi @EzeTopBoy,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Why does the CPU rarely foul in FIFA 20?
Hi @herminator95,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20
Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Why can’t I login to fifa ultimate team
Hi @MRpoopyjj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Why arent position modifiers recognised as being in my club?
Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to When i try to verify my account on fifa ea servers it comes up with a d
Hi @Envy_larry,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to What should I do ??!!!
Hi @Ibrahimsalar,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Weekly objective
Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Weekend leauge
Hi @wolfie_22,The servers aren't going down, this is network congestion. Please remember that most of the world is self isolating at the moment and ISP's across the planet are under extremely heavy st..
4:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Weekend league wins counted as loss
Hi @abdohammam,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Weekend League Connectivity
Hi @wolfie_22,The servers aren't going down, this is network congestion. Please remember that most of the world is self isolating at the moment and ISP's across the planet are under extremely heavy st..
9:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Week 2 silver
Hi @gbuenomendonca,The featured battle is the Featured Squad not the TOTW challenge. This weeks is the Fernando Palomo squad. -EA_Cade
10:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team
Hi @MasterPatsy,Does this happen every time you attempt to connect or is it intermittent? -EA_Cade
4:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to We Could Not Complete Your Origin Order
Hi @FKNHellaldo,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Was 2 wins into a draft when servers went down, spent 15k and no rewards
Hi @JedRand64,The Draft Token link has been a bit slow the last few days in seeing when the disconnect actually occurred, have you tried the link today? -EA_Cade
2:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Waiting on player
Hi @placidrooster,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to Waiting an answer from EA help!
Hi @mopado,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade
6:00 pm, February 13, 2020 Technical Issues
EA_Cade replied to WORST ONLINE GAMING EXPERIENCE EVER
@Xtreme_Enigmaa16 We're currently tracking an issue with Telecom if that's your ISP. If not, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://hel..
6:00 pm, March 29, 2020 Technical Issues
EA_Cade replied to WHAT IS GOING ON!!!
Hi @MattyDev89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Verification email not coming
Hi @simon479,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Urgent Help, this is beyond a joke now
Hi @Jullz141274,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Update Issues
Hi @Katrik11,Is your Windows fully up to date? -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Update
Hi @lenoza95,There were 2 updates released in the last 24 hours for console, were you able to connect again after this finished? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unrecognised email account
Hi @woodus_126,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:00 pm, April 1, 2020 Technical Issues
