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EA_Blueberry replied to PC Error getdeviceremovedreason
@bacchus99 Hey there! There's a variety of things that can lead up to that error and we may need to try a few things out to see what sticks for you. Can you upload a DxDiag so we can firs..
7:30 pm, February 16, 2020 Technical Issues
EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN
@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..
9:00 pm, December 1, 2019 Technical Issues
EA_Blueberry replied to Fifa 20 ultimate team keeps crashing
@iphantomh12 Are you on Xbox One, PlayStation 4, or PC? /Blueberry------------------------------------------------------------------------------------------------..
8:00 pm, November 13, 2019 Technical Issues
EA_Blueberry replied to Fifa 20 online friendly match bug
@fr0d3X_11 Are you and your friends on PS4 or PC? /Blueberry-------------------------------------------------------------------------------------------------Hey t..
6:00 pm, November 24, 2019 Technical Issues
EA_Blueberry replied to FIFA 20 not loading
@kjaskur Hey my friend are you still stuck at the loading screen? If you have any Non-Xbox One devices plugged into the USB slot try removing them and perform a quick power cycle with the..
1:30 am, March 18, 2020 Technical Issues
EA_Blueberry replied to Cant connect to Ea servers in Fifa 20
Hey, FIFA fans.We are currently investigating some connectivity problems with our games, including FIFA 20. Thank you for your patience while we look to get the servers back up and available for you a..
6:30 pm, November 19, 2019 Technical Issues
EA_Barry replied to fifa 20 crashing pc
@Norbert9907 Use the following app to check if your CPU or GPU is overheating: https://www.ccleaner.com/speccy/download/standard Did you upgrade the video card but not..
3:00 pm, April 10, 2020 Technical Issues
EA_Barry replied to Controller Vibration Turn Off Feature
@JamieTheGee Turning off controller vibration at a console level should work. Are you sure you did it correctly/turned it off on the correct controller? Press the Xbox b..
4:00 pm, January 27, 2020 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to I can't connect to EA server on FIFA 20
Hey there, @kreakboys. I'm just checking in to see how the connectivity issue is going for you. Are you still having trouble connecting to FIFA 20? If you are still having some diff..
2:00 pm, December 26, 2019 Technical Issues
EA_Arrenai replied to Fifa 20 No Commentary
Hey everyone, For those running on Xbox and not getting commentary, can you try switching your audio to stereo uncompressed rather than surround sound and see if that works for you? Please let ..
2:30 pm, November 14, 2019 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 freeze
Thanks for the reply, @torres199835. Let's see if we can track this down. Would you mind trying some troubleshooting? Please check to make sure your PS4's system software is ..
11:30 pm, November 11, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 Commentary Languages
Hey there, @kingeste. While Spanish (Spain) and Italian language packs aren't available in the North American region, I'll be sure to pass your feedback along to the team. Thanks for reach..
7:00 am, January 1, 2020 Technical Issues
EA_Arrenai replied to Banned For Club Name On FUT
Hey there, @Simpzzy. Thanks for your patience. If you need feedback or have questions regarding a sanction on your account, please reach out to our Terms of Service team and they'll be hap..
12:00 pm, November 15, 2019 Technical Issues
EA_Andy replied to The ICON SWAP info thread! on September 18, 2019 12:58PM
Some great options - tough decisions ahead. Never did get round to having Ferdinand in one of my teams...
10:30 am, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:00AM
We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Timestamp of when the ..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Wrongfully banned
Hello, @xSTLTH. Did you dispute that ban with Terms of Service and get a response that they made the right decision? If so, how many times have you disputed the action taken on your accoun..
5:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Voucher Code Fifa 20 redeemed
Hi there, @petrovicn98. What system did you get the code for and where did you get the code from? Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Unable to get companion confirmation mail
Hi there, @matsupikachu. Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Ultimate team crashes at startup
Hello, @creazy85 Are you still having trouble loading into FUT or did closing the app and starting over get you back in?
5:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to Still banned on FIFA, no answer from EA or TOS Team
Hello, @iBruuuH. When did you submit the dispute? It can take several days to get a response.
10:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Still Banned On FIFA 20 - TOS TEAM
Hello, @iBruuuH. When did you submit the dispute? It can take several days to get a response.
4:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Squad battles
Hi there, @AWILKINS2011. Did this just recently start happening or have you always had a problem with disconnecting from matches? Also, are you on a wired or wireless connection?
6:30 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Paying a wrong game how to fix it
Hi there, @Reemy2704. Where did you purchase the game from?
8:00 pm, July 1, 2020 Technical Issues
EA_Aljo replied to No replies from EA
Hi there, @Jerseyboys23. Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..
7:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to No longer have access to the email associated with EA Servers.
Hi there, @dryoo23. I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. If ..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Multiple second input delay
Hi there, @camerontuff. I'll see if we can find out why this is happening. Did you also power cycle your PS4 after you reset your modem and router? Are you playing on a wired or wireless c..
5:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to I didnt get packs
Hi there, @Vellafellas. This is an issue we're aware of and investigating. Please keep an eye on our official channels for updates. Thanks!
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to I cant create a new account
Hi there, @al0stora. If you're seeing this message, it means your PS4 has reached the max number of FUT creations on it. We aren't able to add more. Did you happen to purchase a used conso..
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to I can't connect to the AE servers
Hi there, @tnt2k5. Did you disconnect just this one time or does it happen more frequently?
5:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Game disconnect from server and gives Loss
Hi there, @seunfadimu. Did this happen just these 2 times or is it more frequent? Also, are you on a wired or wireless connection?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Fut 20
Hi there, @Emperor_Hakz. Did you get the Champions Edition of FIFA? Also, did you start playing the week FIFA 20 released?
5:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Fifa 20 button delay/input delay
Hi there, @vsmadhav94. Did the delay you're experiencing just start to happen or has it been occurring for some time? Also, are you on a wired or wireless connection?
7:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to FUT Champs
Hi there, @ohssss. Did the disconnects just happen last weekend or do they occur more frequently? Also, are you on a wired or wireless connection?
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Disconnected after kick off in fut draft
Hi there, @MarioMaki99. Did you disconnect just once or does this happen with every match?
10:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconection on WL
Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..
3:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Did receive fifa points
Hi there, @Loutfy233. If you're still missing these points, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/n..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Code not working for free packs for champions edition fifa 20
Hi there, @rhys0484. Which platform did you purchase the Champion's Edition for? Also, did you pre-order or purchase after the game had launched. Also, there are multiple ways to ge..
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Banned from transfer market fifa 20
Hi there, @NosMan2017. When did you submit the dispute with ToS? It can take several days to get a response.
3:30 pm, March 3, 2020 Technical Issues
EA_Aljo replied to BANNED FROM DIVISION RIVALS?
Hi there, @itswH1te. Did you receive a notice saying your account was banned for violating the Terms of Service?
4:00 pm, June 2, 2020 Technical Issues
DylanHerrera1983 replied to [Squad Battles] - No Points for a win
Product: FIFA 20Platform:Microsoft XBOX OneWhat is your gamertag/PSN ID? DYLANHERRERA13Which mode has this happened in? FIFA Ultimate TeamWhich part of the mode? Squad BattlesCan you tell us the date ..
8:30 pm, January 12, 2020 Technical Issues
DxDarkio replied to Bug In loading screen training player - Carreer Fifa
@EA_Cade It persisted. But I just randomly tried to run the game in borderless fullscreen and the bug didn't happen yet after more then 20 training sessions. Seems like it is related to game running i..
7:30 am, February 29, 2020 Technical Issues
Durrani13 replied to Over 2mil worth of upgrades - how did it change my WL results? on November 10, 2019 2:06AM
Der_Ahhhnold wrote: » Got lucky and packed Red Mbappe in Gold 1 rewards 1.5 weeks ago. Built a new team around him with the same base I used for the team to reach Gold 1 in the first place. Can now ..
2:30 am, November 10, 2019 Ultimate Team General Discussion
Durrani13 replied to Did you know on November 10, 2019 11:34AM
Bayaeraking408 wrote: » No he doesn’t I have him I think he means in terms of how he behaves. A bit of sarcasm that's gone right over the top.
12:00 pm, November 10, 2019 Ultimate Team General Discussion
