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EA_Cade replied to Kits problem
Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade
6:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Jonathan Viera
Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Item stuck on transfercandidate list
Hi @zirom8940,Hello! For content issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Issues with Fifa20
Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Is there any risk in using xbox controller emulator?
Hi @Apollonovich,360ce won't get you banned, however we don't offer support for third party programs like that or DS4Windows. -EA_Cade
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to In a game, the color of my team's shirt and my opponent's team are the same
Hi @goldspeed1995,I'm sorry to hear that, can you recall what Kit you were wearing so I can get this sent up for review? -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Icon swaps
@SHAiKAZULU @Coulthwaite96 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. We can't assist with thi..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Icon Swap Gone!
Hi @StantonPlays,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to I won a Division Rivals match and got a DNF.
Hi @PhanTastik377,If you were disconnected from a game session any objectives completed or progressed during that session won't count I'm afraid. You'll need to replay the objectives for them to count..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.
Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to I had riyad mahrez before i close the game then he disappeard PLAYERS DISAPPEAR!
Hi @shabrawy55,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I don't know why I've been suspended
Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to I didn't get fifa points and origin took the code.
Hi @StareMiasto1945,Hello! If you're missing content you'll need to speak with an advisor, you can reach one at @EAHelp on Twitter as well as http://bit.ly/EA_Contact_Us.We can't assist with this type..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to I can’t select manager in FUT Draft
Hi @Gimbownik69,Hiya! For this issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance.Looks like we're going to need to reset your draft. ..
9:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I can't redeem my code in FIFA20 Champions Edition
Hi @caliboymehmet,Those codes are no longer valid I'm afraid: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to I Got 90 Mertens CF for Weekend League but he doesnt exist
Hi @Corey_AzPt,Thanks, looking into this now. -EA Cade
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to How to add another account
He would just need to create his own PSN ID and link it to an Origin account to play with the disc version. If you have the digital version of FIFA rather than the disc, as long as the PS4 is set as y..
3:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Hi 62DerSimSpOr62 i miss my player
Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Hey dear EA I do mistake and lost pele
Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Help me!! Where is my gifts?
Hi @Luthrog,Sorry, I'm not following what you mean. -EA_Cade
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Hello
Hi @rbxs10,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Hacked and Toty Alexander-Arnold is discarded
Hi @DaanDieGamet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Hacked Account And Changed My E-mail
Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to HACKED - Problem with login to EA-server
Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Glitched and sold my 200,000 player for 30k grrr
Hi @nathanjhodg,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..
5:30 pm, March 13, 2020 Technical Issues
EA_Cade replied to Getting disconnected from ea servers
Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game wont unlock
Hi @piusmabs,Sorry, I'm not following what you mean. -EA_Cade
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game wont launch
Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game stacked career mode
Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game session disconnected bf5
Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game feezes at Hospitality management almost every time
Hi @aronwt,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Game crashes on online match. FIFA 20
@Fineheal Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
1:00 am, February 2, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Game Crashes When Scoring From A Cross
Thanks all, I'll see that it gets to the right teams. -EA Cade
4:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Fut champs registration
Hi @s2u222,I'm showing you redeemed your points during the 24 hour grace period for FUT Champions access last weekend and played no games. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Fut champs is a joke this weekend
Hi @robpaperscissors,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut champions
Hi @cresccash,Checking your account it looks like you were qualified for the week of 3/13 but played no games. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut Champions Gameplay delays Fifa 20
Hi @Anonimous91,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa20 online lagging
Hi @nattiy,You can try the steps here http://bit.ly/ConnectivityBTS in case this is a local problem. But I would also encourage you to be mindful that much of the world is under quarantine at the mome..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa20 on my Switch cannot login to EA servers
Hi @raisedfenix,Not seeing any outages, are you still seeing this issue? -EA_Cade
9:30 pm, February 13, 2020 Technical Issues
