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EA_Cade replied to Pro club, all data loss

Hi @papia1996,Sorry for the delay, are you still seeing this? -EA_Cade

5:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Ping To EA Servers East Anglia Region

Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..

4:00 pm, November 30, 2019 Technical Issues

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EA_Cade replied to Personal settings 1 failed to load on

@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..

2:03 am, November 11, 2019 Technical Issues

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EA_Cade replied to Personal settings 1 failed to load

@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..

2:13 am, November 11, 2019 Technical Issues

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EA_Cade replied to Personal save issues

Hi @dannmch420,if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your g..

5:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to Origin Client Terminated Error

Hiya @aahaan77    Can you run through these steps please:   Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..

5:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Oceania Servers for Fifa

Hi @NakedAssassin91,There is a data center in Sydney. Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade ..

3:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Matches disconnecting at start of 2nd half

Hi @jjryan099,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

11:00 pm, February 8, 2020 Technical Issues

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EA_Cade replied to I get lots of lag or delay in my game

Hi @doyler28,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

9:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to I can't update to version 1.10

Hi @Berejay,Strange, can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database and let me know if this persists? -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Games lagging massively

Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

9:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Gameplay issues

Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..

4:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Game wont launch

Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Game won't end

Hi @gandsxbox1,Sorry to hear this, usually when this happens it's caused by a disconnect during the match data reporting that causes a hang. This link http://bit.ly/SelfServiceFUTDraft will walk you t..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable

Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..

10:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Fut champs not showing correct wins

@yoshiwara_club Thanks, I've pulled your FUT data on my side and everything matches up with 11 wins with 20 games played. It sounds like this was just a disconnected gameplay session. ..

7:30 am, June 8, 2020 Technical Issues

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EA_Cade replied to Fut champ

At the moment the following languages are supported on Answers HQ:       English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Neder..

5:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Fifa PC players stop moving

Hi @Godfried009,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by p..

6:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Fifa 20 stuck on loading screen

Hi @coolguylife,Can you run through these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database please and get back to us? -EA_Cade

10:30 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Fifa 20 doesn’t open on PS4

Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..

6:30 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Fifa 20 Pause and Delays happen

Hi @leonosm,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZin..

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to FUT20 Champs speedup lag

Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..

2:30 pm, February 7, 2020 Technical Issues

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EA_Cade replied to FUT Verified Registration Issue

Hi @kalsemarii,You can reach out to the Competitive FIFA team directly at eafifaleagueops@ea.com for assistance on this, we have no insight to this data on AHQ I'm afraid. -EA..

2:30 pm, February 8, 2020 Technical Issues

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EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.

Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to FIFA 20 SPEED UP LAG

Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 SETTINGS FILE CORRUPT

Hi @TonyRaheem,You'll need to create a new settings file, you'll need to recreate your personal settings but other data shouldn't be lost. -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG

Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE

@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..

2:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Consistently freezing during Online matches.

@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..

5:30 pm, January 19, 2020 Technical Issues

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EA_Cade replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!

Hi @FlukeyLuk3y,Sorry to hear it. Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Div Rivals sped up & unresponsive gameplay

Hi @gl3w,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing t..

6:30 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Deleting backup

Hi @shafyvkd2011,Sorry for the delay, the data for FUT is stored on our side so you won't lose anything by deleting it from your PS4 unless you delete your actual team from inside FUT. ..

6:00 pm, March 10, 2020 Technical Issues

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EA_Cade replied to Critical block during the games

Hi @JackRiaz,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Corrupted Data

Hi @ARITHEGoat124,Sounds like you're downloading over a weak connection, I would recommend plugging in an ethernet cord and trying again. -EA_Cade

8:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Corrupt data

Hi @tarab858,Sorry for the delay, can I get a screenshot of what you're seeing please? -EA Cade

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Constant speed up lag in every single game

Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..

5:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Companion App

Hi @kangaro55,You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade

10:30 pm, November 13, 2019 Technical Issues

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EA_Cade replied to Carrer Mode Fifa 20

Hi @carolinelarod,That sounds like a corrupted save, can you try these steps http://bit.ly/PS4Safe_Mode and then select Rebuild Database and let me know if that helps please? ..

7:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Can not connect to EA Servers Fifa 20 xbox

Hi @shevajag7,Hiya! Are you linked up to an Origin account? You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade

9:00 pm, December 12, 2019 Technical Issues

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EA_Cade replied to *SL_MoreThanOneDevicePopup

Hi @Agnemyr91,Can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database first?If that doesn't work - these steps will let you delete your PSN ID so you can re-add it after. Step 1..

4:30 pm, December 24, 2019 Technical Issues

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EA_Cade replied to "Your account does not have required privilege to access feature

@kingdavidd15    I would recommend removing and readding the gamertag via these steps. If that doesn't resolve the issue you'll want to reach out to Xbox support for assistance with your acc..

10:00 pm, April 4, 2020 Technical Issues

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EA_Barry replied to 웹 이적 시장

@BlueYuMin      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jez..

1:30 pm, November 13, 2019 Technical Issues

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EA_Barry replied to وش حلها ذا تطلع لما العب مواسم عاديه

@7soom20    At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jezyk polski..

3:00 pm, April 27, 2020 Technical Issues

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EA_Barry replied to لابد منكم أصلاح البرو كلوب

@shalbal506      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Je..

4:30 pm, December 16, 2019 Technical Issues

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EA_Barry replied to سوق الانتقالات في التطبيق مجمد

@iakolk      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jezyk ..

8:00 am, June 5, 2020 Technical Issues

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EA_Barry replied to خسارات الاتصال

@ll_Mh_ll      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jezy..

3:30 pm, June 8, 2020 Technical Issues

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EA_Barry replied to حسابي معلق

@ffsaaaaann      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Je..

10:00 am, April 14, 2020 Technical Issues

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EA_Barry replied to حساب موقف

@AMADHMOUN      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jez..

11:30 am, June 14, 2020 Technical Issues

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EA_Barry replied to Tüm takım çalındı

@19717406678      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português J..

4:00 pm, January 10, 2020 Technical Issues

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EA_Barry replied to Problem in updated 1.22

@414807      At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Русский форум Português Jezyk ..

11:00 am, June 16, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.